Question Organisational Behaviour (MNG82210) Q Undertake a Literature Review (max 1500 words)– The Key Skills of an Effective Change Agent.'. The review is to focus solely on refereed academic publications (i.e. journal articles). Purpose: As students of Organisational Behaviour it is important that you are able to effectively identify, collate and disseminate credible information on a range of issues that have strong theoretical and/or practical relevance to the field. Such information will often provide the basis for effective planning and decision-making.