Illustrate the importance of business processes in delivering outcomes based upon business goals and objectives

You will need to: 1- evaluate the interrelationship between the different processes and functions of an organisation

For this you need to focus on a particular organisation (ideally your own, or one typical of your business sector – if this is not possible, please consult with your Tutor) – and examine and evaluate the links, the relationships, the inter- dependencies, between processes such as those applied in HR, Training, Quality, Purchasing, Marketing, and so on.

2- justify the methodology to be used to map processes to the organisation's goals and objectives Here you need to select and justify a methodology to map, track, make visible, the processes which are designed to help your selected organisation achieve its objectives/targets – in essence, the operational, functional, and strategic processes which the organisation uses to be successful.

3- evaluate the output of the process and the quality gateways "Quality Gateways" – is not a frequently used term in many organisations, but is growing in importance. It describes the setting, putting in place, of barriers / constraints that prevent poor quality products or services leaving the organisation. You will need to discuss how this is carried out (even if the actual term/concept is not visibly acknowledged) in the organisation you have been focusing on in this section.

Section 3 Demonstrate how you would monitor appropriate systems to improve organisational performance * For your response to this section you will need to select an organisation or department (ideally your own – if this is not possible consult with your tutor) and carry out the activities in that context. It is almost certain that you will also need support and guidance from your line manager and-or a specialist manager.

You will need to:

1- design systems to manage and monitor quality standards specified by the organisation Here you need to describe one of the quality standards (level of quality, level of performance) that have been set by the organisation, and describe a system (a set of procedures) that will monitor that standard and identify areas where it is not meeting the requirements.

2- demonstrate a quality culture to ensure continuous monitoring, evaluation and development of the process Describe, briefly, how the attitudes, approaches, behaviour of individuals and teams and managers help to ensure that Quality standards are maintained.

3- recommend improvements which align with the organisation's objectives and goals and which result in improvements

Using the Quality standard that you have focused on above, recommend actions/changes that will result in improvements and also continue to be in line with, support, the organisation's overall objectives.

4- report on the wider implications of proposed changes within the organisation Here you need to discuss potential implications of your recommended changes – for example the impact on operational costs, on morale and motivation, on customer satisfaction.