Answer the following: 1. What is a decision support system? How does it differ from a performance guiding system?

2. What is the most important recent development in human service program information systems? Why have human service programs switched their focus from outputs?

3. Why is Step 5 (Implementation, Evaluation, and Modification) so important to the design process? 

4. What are listservs and UseNet's, and how are human service programs using them?

5. Define data and information. What is the main difference between the two?