Coursework Assignment Brief Subject to External Verification Semester C16 Spring 2016 Module Code: PT202 Module Title: Human Resource Management for Travel & Tourism Programme BSc Honours – HRM Level Level 5 Awarding Body University of Plymouth Module Leader Ludmila Musalova Format Individual written Report Presentation No Any special requirement All work should be submitted on the Student Portal along with an acceptable 'Turnitin' report. Word Limit 2000 words (+/- 10% Leeway) Deadline date for submission Learning Outcome 1. Demonstrate an understanding of the scope, significance 04/08/2016 Percentage of marks awarded for the module and legal framework of HRM in business organisations. 2. Critically examine the factors affecting human motivation in business organisations and how motivation affects standards of performance. 3. Analyse the causes of conflict and alienation at work and evaluate the methods of their resolution. This assignment is worth 50% of the total marks for the module. Candidates must clearly label their ID Number on additional separate reference, formula or answer sheets. Title of Coursework: A Business Report on Frishco Employee Engagement and its influence within the organisation and the business environment. A focus on leadership and management. Learning Outcome 1&2 Instructions This coursework has three Task, Task 1 2 and 3. There is a case study to read on Frishco and then proceed to answering the questions in 1 2 and 3. Students are expected to provide an introduction to the coursework. The introduction of the work must take an approach to the overall assignment and not just repeat the scenario. The introduction must state why the report is being written, what the report will concentrate on and discover and the approach that will be taken through a range of tasks. This is 5 marks and 200 words. The students are expected to answer all 3 questions. Task 1 and 2 have 30 marks each allocated and task 3 has 25 marks totalling 85 marks. Task 1 and 2 have 600 words each and task 3 has 400 word limit. Conclusion is 5 marks with 200 word limit and the bibliography is not included in the word count and has 5 marks allocated. Read the case study on Frishco and answer the following questions. Students are expected to analyse the different methods in which Frisco uses its HR department to engage its employees. Students are expected to discuss HR skills and functions to address its employees engagement. Markers will be expecting students to provide explanations and considerations in which Frisco uses its HR Skills and functions to address its employees engagement. This could involve good quality line management, two-way open communication, commitment to employee well-being, effective co-operation, clear, accessible HR policies and practices, fair pay and benefits, focus on employee development, etc… Students should discuss the potential consequences to an organisations' inability to address employee engagement issues including how it would affect their motivation. Markers will be expecting students to critically discuss the serious consequences and cost to an organisations' inability to deal with disengaged employees. As an example; employee disengagement can be costly, an organisation can lose £628 million per year by failing to inspire its employees, disengagement kills morale, affects customer/clients, decreases job performance, all of which equals to decreased output. Students are expected to evaluate which methods they feel would create the most impact in achieving the highest level of employee engagement within Frishco. It could be an alternative structure as opposed to the current one which they have. Markers would be looking for discussions on the preferred method (from Task 1) and provide reasons as to why the chosen method(s) would achieve higher levels of employee engagement. Students must be able to support their writing with appropriately referenced sources. Students, you must proof read your work before submission, making sure that the layout, presentation, style, references and citations are all in place. Your work must include wider reading. Wider reading means more marks. Make use of all the library resources to improve your coursework which in turn will increase your grades. Students please answer the questions given and be careful not to be descriptive with your answers or simply reproduce what has been written above. Your voice and ideas must be heard in your coursework. Task Layout Front Cover –ID number, Subject and Topic. NO NAME SHOULD BE INCLUDED! Table of Content (Not included in the total word count) Introduction (200 words) (5 marks) Task 1- (600 words) (30 marks) Task 2- (600 words) (30 marks) Task 3-(400 words) (25 marks) Conclusion (200 words) (5 marks) Bibliography (Not included in the total word count) (5 marks) Key reading areas for support in completing this assignment are as Armstrong, M.(2010) Hand book of Human Resource Management Practice 12 th edition: Kogan Page ltd. Beardwell, J., Claydon T. (2010) Human Resource Management: a Contemporary Approach 6 th edition Harlow: Pearson Education Limited Mondy, R., and Mondy, j. (2011) Human Resource Management 12 th Global edition: Pearson Education Price, A. (2011) Human Resource Management 4th edition: South Western Cengage Learning Torrington, D., Hall, L. and Taylor, S.(2008) Human Resource Management 7 th edition: Harlow Pearson Education Limited Note to students: Your work must include wider reading than the books listed. Wider reading means more marks. Make use of all the library resources to improve your coursework which in turn will increase your Please read the Frishco Case Study. Analyse the different ways or methods in which Frishco's HR department engages its employees. (600 words) (30 marks) Students are expected to analyse the different methods in which Frisco uses its HR skills and functions to address its employees engagement. This could involve good quality line management, two-way open communication, commitment to employee well-being, effective co- operation, clear, accessible HR policies and practices, fair pay and benefits, focus on employee development, etc.… Critically discuss the potential consequences of an organisations' inability in addressing employee engagement issues including how it would affect their motivation.(600 words) (30 marks) Students are expected to critically discuss the serious consequences and cost to an organisations' inability to deal with disengaged employees. For example employee disengagement can be costly; an organsiation can lose £628 million per year by failing to inspire its employees. Disengagement kills morale, affects customer/clients and decreases job performance which equals to decreased output. It also causes lateness, absenteeism and much more. What else could happen….? Students are to discuss the factors that contribute to employee disengagement such as leadership style, reactive decision-making, inconsistent management style, incoherent communication, poor work–life balance, few opportunities and low perceptions. Evaluate which methods you feel would create the most impact in achieving the highest level of employee engagement within Frishco. (400 words) (25 marks) Students are expected to discuss their preferred method (from Task 1above) and provide reasons as to why their chosen method(s) would achieve higher levels of employee engagement. Students must be able to support their writing with appropriately referenced sources. Make sure your report now has the following: A conclusion 200 words (5 marks) A detailed bibliography of all citations used not included in the word count (5marks) Criteria Marks allocation Marks Total Knowledge Knowledge and understanding the topic in the areas of Human Resources management 40% Employee engagement and its challenges in performance management. Application of relevant theories and models. Cognitive/Analysis Critical analysis of issues. Logically developed argument. Organisation and communication of ideas and evidence Report outline and presentation. Research Format. Responses made on the comments in the 35% 25% Task Layout Front Cover –ID number, Subject and Topic. NO NAME SHOULD BE INCLUDED! Table of Content (Not included in the total word count) Introduction (200 words) (5 marks) Task 1- (600 words) (30 marks) Task 2- (600 words) (30 marks) Task 3-(400 words) (25 marks) Conclusion (200 words) (5 marks) Bibliography (Not included in the total word count) (5 marks)