Demonstrate an awareness of the importance of IT service management and the need for organisations to ensure that effective processes are in place to manage the significant investment in IT infrastructure ● LO2: demonstrate an awareness of the nature and contribution of the IT Infrastructure Library (ITIL) and ISO/IEC 20000 in providing good practice frameworks for IT service management ● LO3: apply the IT Infrastructure Library (ITIL) and ISO/IEC 20000 objectives, activities and associated roles and responsibilities to enable effective planning, management and improvement of IT service processes. ● LO4: apply the international standard for IT service management (ISO/IEC 20000) to case studies including the IT service strategy, service design, service transition, service operation and continual service improvement.Explain why it is important for Vodafone Ireland to have a good partnership with its vendors HP and Perform IT for successful ITSM implementation