Your task is to select two skills from an incident in your work experience or experience outside work; to describe how you confronted and handled the situation; to reflect on this event; to analyse and assess the effectiveness of the managerial skills in terms of the concepts you have covered in the course; and to consider ways of acting more effectively in the future. It is advisable that you consider two specific managerial skills that you have studied in this course that need improvement. The following are examples of possible managerial incidents (these are only examples): Miscommunication between you and a colleague Poor delegation of workload for your team members Inability to identify the problems or issues in an incident Managed individual differences poorly Inability to provide clear change strategies for other team members Inability to apply cross-cultural concepts to manage others Write in essay style including an introduction, main body and a conclusion. The main body should consist of 4 main headings using Kolb's Experiential Learning Cycle: 1. Concrete Experience (approx. 100 words) Provide a brief description of the specific incident. Don't get too lost in the detail of the event. What happened? How did you feel? What were the causes and consequences? It is essential that you identify the two skills (chosen from the course topics - preferably from the first 5 topics) and link them to the incident. 2. Reflective Observation (approx. 400 words) Reflect on the event and observe the experience from many different perspectives. You will need to use two or more of the results from the skills assessments such as PAMS, Learning style, Values, Personal Style Inventory (MBTI) and from other topics. Discuss the outcomes from the skills assessments by linking them to the two skills identified in