Description: Working in groups of no more than four students, you are required to prepare a report based on the case study provided below. All group members will need to contribute equally to the preparation of this report. Please ensure that you provide a coversheet for your group report listing the names and student identification numbers of all group members, and the word count for your assignment. Your lecturer will not assess any material beyond the set word count. The report should be written in 12-point font with 1.5 line spacing. It is important that you do not submit more than one assignment per group. Feedback: Comments and a mark will be returned to you within two weeks of submission. Case Study: Improving operational effectiveness and customer service at Gant Logistics Gant Logistics Ltd is a new company formed from the management buyout of a transport and logistics business. Gant has inherited a variety of information systems which should enable it to continue operating the current business successfully (e.g., enterprise resource planning system (SAP), office automation (Microsoft Office), and a data warehousing system (Oracle)). Gant operates distribution centres in 11 locations across Australia and utilises a fleet of 182 trucks. Gant's store (warehouse) and deliver fast-moving consumer goods (FMCGs), building products, outdoor furniture, and domestic appliances. Fuel is major cost element for the business and the company has an annual fuel bill in excess of $60 million. Gant is contemplating a further move into third-party logistics (3PL). The aim is to provide a wider suite of supply chain management services to its customers. Optimisation of its warehouse and distribution centres will be important in boosting Gant's 3PL capabilities. Gant Logistics have identified operational efficiency and customer orientation as two key elements of the strategy required for this new company to grow its business. You have been asked by Gant's Chief Information Officer (CIO) to identify the information systems and technology that will help support Gant's business strategy. The CIO has identified that systems supporting customer relationship management (CRM) and the efficient operation of the company's warehouses and truck fleet are likely to be particularly important (e.g., warehouse optimisation, RFIDs, telemetry, GPS, and truck routing and dispatch systems). Moreover, the company is concerned about driver fatigue, and thus is interested in systems or technology that will help monitor and manage this issue. Your group report should be structured as follows: 1. Introduction (approximately 100 words) – Provide an overview of your group report (e.g., purpose, aim and scope). 2. Overview of logistics information systems and technologies (approximately 1,000 words). a) Briefly outline the essential features of an efficient and customer-oriented logistics service. b) Describe the main types1 of information systems and technologies that would support Gant's strategy of operational efficiency and customer orientation, and that would also help monitor and manage driver fatigue