What things need to be taken into consideration when allocating work and drawing up work plans? Consider: -goals and objectives -competence -operational need -efficiency -cost effectiveness -consultation Explain why it is necessary to: -develop KRAs and KPIs that meet the organisation's needs -develop and implement effective performance management systems -have a code of conduct (or a code of ethics or behaviour) for the organisation -regularly monitor and evaluate the work of employees -give effective feedback and reinforcement to employees and acknowledge good work -have systems in place to manage poor performance -understand the organisation's termination policy and the legislation to which it relates