Q1 Explain to the board the key elements of the operation that require 1 Improvement 2 A process perpective 3 End-to-end processes 4 Radical change 5 Evidence-based problem solving 6 Customer centricity 7 systems and procedures 8 Reduce process variation 9 Synchronized flow 10 Emphasize education/training 11 Perfection is the goal 12 Waste identification 13 Include everybody chose 5 element Q2 Detailed analysis of why improvement of the organisations operations is important. 1 There is a perceived increase in intensity of competitive pressures 2 The nature of world trade is changing, introducing cost pressure. 3 New technology has both introduced opportunities to improve operations practice and disrupt existing markets. 4 The interest in operation improvement has resulted in the development in many new ideas and approaches to improving operations. 5 The scope of operations management has widened to embrace all types of enterprise. so, operations managers can learn from each other . chose 2 or 3 Q3 Identify and discuss the broad approaches to managing improvement, recommending two of these techniques to the board. Business process re-engineering (BPR)-a radical approach to improvement that attempts to redesign operations along customer-focused processes rather than on the traditional . 1 Total quality management (TQM) - pus quality and improvement at the heart of everything that is done by an operation. 2 Lean -an approach that emphasizes the smooth flow of items synchronized demand so as to identify waste. 3 six-sigma is a disciplined methodology of improving every product, process and transaction. All theses improvement approaches share overlapping sets of elements. choses 1