Question 1: Explain your understanding of TQM. Question 2: What elements within a manufacturing environment need to be reduced or eliminated as part of a Lean Manufacturing focus? Question 3: What is '5 S' and what are the five disciplines? Question 4: List the benefits and features of the Six Sigma approach and DMAIC. Question 5: Explain the meaning of PDCA. Question 6: Roughly map a Normal Distribution Curve and mark areas representing 1σ (68.27%), 2σ (85.45%), 3σ (99.74%). Question 7: Select a problem being encountered by you in the workplace or elsewhere and draw a 'cause and effect diagram' to show how cause/s can be determined. Question 8: On a statistical process control chart explain why it is necessary for control limits to be a higher magnitude than customer expectations. Question 9: Name two typical shapes that are formed using a histogram and describe what they could depict in your business or life experiences. Question 10: Name two conditions when a scatter diagram should be used