The case study is found in the eReader Hong Mo Yang, Byung Seok Choi, Hyung Jin Park, Min Soo Suh and Bongsug Chae 2007 Supply chain management six sigma: a management innovation at the Samsung Group Supply Chain Management: An International Journal Vol. 12 No.2 pp.88-95 (eReader 05.01) (no author listed) 2007 Samsung does six sigma a case study on supply chain management Strategic Direction vol 23 No. 9 pg 15-17 (eReader 05.02 a synopsis of the above article) Question: Modifications What does it need to modify or why it needed to modified How was it modified, describe DMAEV and tools/methods used in each phase 4) Support systems What approach was taken to build support systems and why