1. Explain how customers will perceive the quality of your product and the importance of quality to your organisation. (5 marks)2. Contrast the benefits of TQM, and ISO 9001 and explain which of the two would be most beneficial for your organisation. (5 marks)3. Explain how statistical process control and one more of the seven basic quality tools can be used to support quality management in your proposed production facility. You should include in your explanation how benchmarking could be used with your tools. (5 marks)Performance management and performance measures for an operations system.4. Discuss the importance and application of performance management to your organisation. Your discussion should include recommended operational controls and the associated performance measures