Q1 - 1000 words What is the difference between operation management and process management? In your opinion why might it be necessary to have two terms? How does operations and process management apply to the way a company organizes its business? Bearing these questions in mind, write an essay to fully explain how operations and process management could be used to improve the business management of a local company that you know about in your country (MALAYSIA). Describe the company and its products in details and show clear examples of practical operations and process management in this company. Q2 - 1000 words In Managing the capacity of an organization, why is it necessary to have a measure such as "overall equipment effectiveness" (OEE)? What exactly does the operations manager need to know about capacity management that makes such a measure important? write an essay about capacity planning that clearly explain why OEE is an important concept and use at least three example companies from your country (MALAYSIA) to illustrate the practical implications of OEE in capacity planning. Note that one of the three example companies must be service that employs people and has little or no equipment. Q3 - 1000 words In many countries throughout the world at the present time, the global financial downturn is affecting demand for goods and services. Many companies have been caught with excessive inventories and now customer demand is slowing. How is this likely to affect lead time demand, safety stock level and the tuning of the placement of orders? Select an example local manufacturing (in Malaysia) and discuss how lead time demand, safety stock and order timing are likely to have been affected in the management of the company's inventory. In your opinion, what can the inventory manager do to region control of inventory levels and still keep suppliers happy? Provide sufficient details of your example company and its products to satisfy the examiner that your understand the practical consideration of the question Q4 - 1000 words the textbook asks the question " what is the most appropriate improvement path?" for quality improvement in an organization. Write an essay to briefly examine each improvement path mentioned in the text by providing a detailed practical example of each improvement path in a local company (in Malaysia). In each case, you must be able to clearly demonstrate that you understand the concepts involved. **Work cited is needed if possible**