Emily Nguyen is a 75 year old Vietnamese grandmother, admitted to your ward. She speaks English well but culturally she tended towards the Vietnamese traits of being very polite, avoiding talking about her feelings, and being stoic. She underwent a total knee replacement and on the first two days post operatively complained of severe pain and had several episodes of vomiting. She was ordered strong pain relief and was receiving an infusion of morphine. . Nurses had handed over that she seemed to be complaining a lot more than necessary as she was receiving a large dose of morphine in an infusion. The night duty RN on the second night post operatively discovered that the morphine infusion had disconnected and had been infusing into the IV dressing. Emily had effectively suffered two (2) days post operatively with no pain relief. The RN let Emily know what she had found and confirmed for her that the reason she had so much pain was the infusion had disconnected. Emily was polite and stoic about her suffering, expressing relief that there was a reason for her pain. You are an experienced EN mentoring a graduate EN. This is the graduates first day working on the ward with you. You are caring for Emily this morning when her family have arrived, and her son in particular is very angry that his mother has suffered so much pain. Emily has requested that you are to be the support for them and Emily as her doctor explains the error to the family. Working in groups' role play how you communicated with Emily once she had been told her infusion hadn't been working, as well as the communication techniques you used when you communicated with Emily's son when he was very angry. Students are to answer the following questions in their presentation to class: 1. How did Emily's culture influence your communication style? 2. How did you provide support for the graduate EN you were mentoring? 3. Clarify your role in the scenario and the roles of other health professionals. 4. Who would you report to following the angry incident with Emily's son?5. How could this event impact on Emily's family? 6. What are the Documentation requirements following this incident? (Verbally explain to your educator)