There are several different types of queues:  One "normal" queue where people queue to buy tickets and ask for help (which at average requires different amounts of service time). This is used by normal passengers.  One "VIP" queue where people queue to buy tickets and ask for help (which at average requires different amounts of service time). This is used by VIP passengers.  One "Day Ticket" queue for day tickets only. This is used by normal and VIP passengers.  One "Self Service" queue for self-service machines where passengers either collect prepaid tickets or buy tickets (which at average require different amounts of interaction time with the self-service machines). This is used by normal and VIP passengers. Your task: Take on the role of a consultant hired for optimising the service provided by the train station service centre. For this purpose you have to conduct a complete simulation study and write a consultancy report about your study considering all of the steps listed below in the given order. Please note that this is an individual coursework. The model and the report have to be your own work. Please note that 50% of the indicated proportion in each section is given for providing sound explanations of activities and justifications for decisions made. It is recommended that you use Discrete Event Simulation. 1 The marking scheme for this exercise breaks down into the following specific parts. 1. Marketing (25%) [approx. 500 words]: Please provide a brief description of three more opportunities of applying simulation to the design of the new service centre or other parts of the station (provide one for each type of simulation (SDS/DES/ABS)). Explain why the specific type of simulation is particularly well suited for the specific application you have chosen. 2. Conceptualisation (25%): Develop a conceptual model by outlining: the objectives and the constraints; the experimental factors and the responses; the model scope and the model level of detail; and the assumptions and simplifications. You should also produce a graphical representation of your model (e.g. by using a process flow diagram). 3. Implementation (25%): Implement the model in AnyLogic. Use some estimates (informed guesses) for your model data and describe briefly how you would collect them if this would be a real case. The two arrival processes and the service delays have to be modelled stochastically. The model has to provide graphical output for at least one of your responses. 4. Experimentation (25%): For the experimentation we assume that we have a terminating system: the service centre is open every day from 7am-10pm. We also assume that the number of replications required to achieve statistical validity is 10. Run an experiment to investigate how you can achieve at least one of your objectives. For this you need a base scenario where the relevant objective is not achieved (just missed) and a solution scenario where it is just achieved. Deliver a consultancy report describing your work and results for TASK 1-4 in accordance with the guidelines listed in the section "Coursework Submission Guidelines". Remember that overall 50% of the marks are given for providing sound explanations of activities and justifications for decisions made. Coursework Submission Guidelines: The deadline for submitting the resit coursework is 14 August 2016 @ 4pm. A late delivery of the report or the model will result in a penalty of 5% per day. The report should be approx. 2500 words and needs to be submitted in pdf format. Please email me the following files packed as a single zip file "abc12u.zip" where abc12u is your login name.  abc12u.pdf ... your consultancy report  abc12u.alp ... your model IMPORTANT: The coursework will only be accepted for marking if an AnyLogic model is submitted together with the report that allows reproducing the results from section 4. PLAGIARISM: No marks will be awarded for regurgitation of lecture notes or material from text books. You must complete this piece of work independently as an individual. Copying other students' work will incur severe penalties. Each submitted report and model will be automatically checked against every other file submitted using "Turnitin". 2