Assignment title: Information
This is Organizational Leadership and Management Skills for Quality of Care and
Patient Safety Considerations for APN and Specialty Nurse Practitioner Practice – Case
Study/discussion. The paper has to be in APA format, all the references you provide
have to be not earlier than 2012 (within 5 years— with 2012 is cut off year). All
references have to be from scholarly source. Each part is 1 page with 2 references.
Part 1 (1 page, 2 references)
You are a Family Nurse Practitioner working in an outpatient primary care office of a
large hospital system. The practice has been operating for over 15 years, and many of
the administrative and clinical staff were hired when the practice opened. You have
been in the practice for less than 3 months. In that short amount of time, you have
witnesses several of the clinical staff have heated arguments with each other,
sometimes in patient areas. Today, one of the back office assistants didn't come to
work. Unfortunately, this pattern of behavior is not unusual in this practice. Your clinical
schedule is especially busy. Working without appropriate office staff will negatively
influence your ability to spend time with patients, impede the flow of patients through the
office, and could impact patient safety.
Discussion Question:
How should you logically respond in this situation? Provide rationales and evidence to
support your decisions.
Part 2 (1 page, 2 references)
Leadership is not random. It is multifaceted and must be communicated as a stated plan
to effect a change. Organizational leaders provide a vision and move others toward a
common goal.
Discussion Question:
In this scenario, what evidence-based organizational strategies and management skills
might you employ to resolve co-worker conflict? Provide evidence and rationales to
support your decisions.
Part 3 (1 page, 2 references)
According to Buppert (2011), quality improvement and patient safety are inextricably
intertwined. A work environment that supports teamwork and respect for other people is
essential to promote patient safety and quality of care. Unprofessional behavior is
disruptive and adversely impacts patient and staff satisfaction, the recruitment and
retention of healthcare professionals, communication, teamwork and undermines a
culture of safety. Unprofessional behavior is therefore unacceptable.
Discussion Question:
How does teamwork increase patient safety? Provide evidence and rationales to
support your decisions.