1 List basic principles associated with good customer care (4marks)Several basic principles associated with good customer care are listed in detailOutline a company's customer care policy (4marks)A detailed outline is given of a company's customer care policy Explain the benefits of an organisation having customer service standards (8 marks)A detailed and explicit explanation is given of the benefits of an organization having customer service standards. Outline common barriers to good customer care (4 marks)Several common barriers to good customer care are outlined in detail Describe examples of good practice in customer care (8 marks)Several examples of good practice in customer care are fully describe. Describe the difference between internal and external customers (8 marks)A thorough and detailed description is given of the difference between internal and external customers Identify the needs and expectations of a customer (4 marks)Detailed and thorough identification is made of the needs and expectations of a customer Explain why it is important to meet or exceed customer expectations (12 marks)The importance of why it is important to meet or exceed customer expectations is explained in detail 9 Explain how to effectively deal with complaints in own area of responsibility (8 marks)A detailed and explicit explanation is given of how to effectively deal with complaints in own area of responsibily Describe how to deal with difficult customer(s) behavior ( 4 marks)A thorough and detailed description is given of how to deal with difficult customer(s) behavior. Explain the importance of customer feedback (8 marks)A clear and detailed explanation is given of how to interpret feedback from customers Describe different methods of collecting formal and informal feedback from customers (8 marks)How to improve customer satisfaction thoroughly described in detail Explain how to interpret feedback from customers( 8 marks) 14 Describe how to improve customer satisfaction (8 marks) 15 Outline some implications of the Data Protection Act for collecting, storing and using customer feedback (4 marks)A detailed outline of several implications of the Data Protection Act for collecting, storing and using customer feedback is given