​​​ Assessment description Using the scenario information supplied, the candidate will undertake a cost-benefit analysis for high-priority change requirements, undertake a risk analysis, identify barriers, and develop mitigation strategies. The candidate will develop a change management project plan, assign resources and develop a reporting process. The candidate will then present their analysis and project plan to management for approval. Procedure 1. Review the simulated workplace information for Fast Track Couriers. 2. Develop a change management strategy for Fast Track, which you will present to management (your assessor) for approval, by following steps 3–8 below. 3. Identify change goals and specify: a. who/what is impacted b. how they are impacted c. when the impacts will be realised. 4. Identify the change goals you have identified are related to organisation's strategic goals. 5. Undertake a cost-benefit analysis of the of the change requirements. Include: a. the change requirements b. the costs of changes c. risks d. the possible benefits of each change e. assessment of the benefits against the costs and risks f. categorised changes: i. feasible (F) ii. maybe feasible (MF) iii. not feasible (NF). 6. Undertake a risk analysis of the change requirements: a. identify the risks and barriers b. analyse and evaluate the risks and barriers c. identify mitigation strategy. 7. Develop a change management project plan. In order to justify your plan, include a brief explanation of the change management theory/methodology followed to embed change. Your plan must reflect theory and you must be prepared to explain to management how key elements of your plan, such as stakeholder management, communication, education/training plans, show elements of a particular theory. 8. Include the following components in your plan: a. Stakeholder management: i. identify key stakeholders and roles ii. identify commitment level iii. identify concerns/issues (and how can these will be addressed) iv. consultation methods for engaging identified stakeholders. b. Communication plan: i. audience ii. message iii. when this communication will occur iv. how the message will be communicated (e.g. email, face to face, newsletter) v. person responsible. c. Education/training plan: i. participants ii. the skills the training will provide iii. when the training will occur iv. how the training will be delivered (e.g. class room, online, on-the-job) v. person responsible. 9. Your project plan should also include a measuring/reporting strategy. Measurement and reporting strategy should include: a. how you will measure success