Zawawi Trading Company LLC (ZTC) Company Profile From humble beginnings in 1972, dealing in gas cookers, typewriters, air-conditioners, Zawawi Trading Company LLC. is now one of the leading multi-faceted companies in Oman holding exclusive trading licenses for some of the world's most renowned companies. This sums up the commendable growth route of Zawawi Trading Company LLC (ZTC) over the past 40 years. With the acquisition of Daimler AG (erstwhile Mercedes-Benz) agency towards the end of1972, ZTC has since formed one of the strongest and most trustworthy business relationships in Oman. Today, four decades later, ZTC is a multi-divisional company, running five full-fledged operating divisions: AUTOMOTIVE DIVISION Over the years the company has grown from strength to strength and today, as the exclusive distributor for the entire range of Mercedes-Benz cars and Commercial Vehicles in Oman, it is one of the largest automotive dealers and market leaders in the executive and luxury car segment in the Sultanate of Oman. ZTC currently operates Mercedes-Benz showrooms in Muscat and Salalah as well as a commercial vehicles aftersales facilities in Sohar and Haima to provide prompt and expert services to Mercedes-Benz owners. NEW CARS SALES – THE SHOWROOM The Mercedes-Benz showroom is a true landmark in the automotive trade in the Sultanate, combining high quality standards set by Mercedes-Benz with the traditional Omani building design philosophy. The Muscat showroom underwent a complete redesign which was unveiled in 2012. The facelift includes a new extended passenger car showroom and customer area, dedicated pre-owned ProvenExclusivity area and an air conditioned passenger car Active Service Bay with revamped integrated reception area. The Active Service Bay allows ZTC customers to look on in total comfort as their vehicles undergo world class servicing by Mercedes-Benz certified technicians. The showroom also has a dedicated AMG space and a customer lounge with Mercedes-Benz lifestyle accessories on display. Above all, the Zawawi Muscat showroom provides customers with friendly, unobstructed surroundings to allow for ease of movement and also maximum flexibility in arranging the cars on consumer display. We look forward to welcoming you! PRE-OWNED CARS ZTC also offers a wide range of certified pre-owned Mercedes-Benz cars under its Proven Exclusivity Program. All cars undergo a thorough quality check by certified Mercedes-Benz technicians before they are offered for sale in order to consistently deliver the highest standards of quality and safety to our customers. AFTER SALES (SERVICE) ZTC's Mercedes-Benz Service Centre provides customers with premium service for Mercedes-Benz passenger cars and commercial vehicles. Most of the technicians, supervisors and customer-attending staff have received training from Mercedes-Benz – either in-house, at the Regional Centre in U.A.E., or at the factory in Germany. The workshop has state-of-the-art facilities to match the product requirements. This includes site assistance for customers, courtesy car scheme, mobile workshop for on-the-spot attention, servicing at the customer's location for major fleet owners, drop-off service to customers leaving their vehicles at the workshop, as well as free technical inspection and repair estimates if the jobs are carried out at the workshop. The whole experience of car servicing at Zawawi has been raised to set a whole new standard at the recently upgraded Muscat showroom and the Active Bay Service Area offers customers a unique aftersales facility. Mercedes-Benz owners can enjoy their favourite coffee from the premium coffee bar located in the reception and keep an eye out for their car while it's being serviced by Zawawi's qualified technicians. Car servicing is now a pleasure and no longer a chore! On the commercial vehicle side of the after sales business, ZTC proudly boasts state of the art new service facilities in Sohar and Haima, bringing prompt, expert maintenance to Mercedes-Benz commercial vehicle owners. In addition, a mobile workshop will bring peace of mind to customers within a 150 km radius of Haima including Muhuth and Duqum. SPARE PARTS DIVISION Supplies a complete range of genuine parts for Mercedes-Benz, Maybach and SLR passenger cars, commercial vehicles, industrial engines and buses. Apart from spare parts, the division also provides various Mercedes-Benz lifestyle accessories and specialised equipment, ensuring that customers are provided with the finest auto parts and accessories. Only genuine branded parts are 100% safe and precisely engineered for Mercedes-Benz vehicles. Mercedes-Benz invests heavily into the tooling and equipment needed to produce the replacement parts for all Mercedes-Benz vehicles. Fake parts will not last as long as their original counterparts and can cause serious damage to the vehicle, resulting in the much higher end cost. Therefore, only genuine Mercedes-Benz parts, designed and tested by the manufacturer, can be found at Zawawi Trading Company. Mercedes-Benz genuine parts and accessories offer you: • Long-term value and durability • Manufacturer's warranty • Peace of mind • Safety for all vehicle occupants Press Releases on Mercedes-Benz Oman (2016) 1. Mercedes-Benz Oman Launches Service Week in Salalah ahead of Khareef season (Press Release , 12 June 2016) Muscat - Continuing to set the standard for safe driving in the Sultanate, Mercedes-Benz Oman has launched Service Week in Salalah to help customers prepare for the challenges of driving during the Khareef Season. From 12th to 16th June, Mercedes-Benz owners in the Dhofar Governorate will be offered free-of-charge vehicle safety inspections and exclusive deals on repairs including a discount on parts and labour. Marking the launch of the Salalah Service Week, Mercedes-Benz Oman organized a special ceremony in spirit of the Holy Month of Ramadan. "The Salalah edition of our highly popular Service Week Series has been carefully timed to bring our drivers and their passengers an extra level of reassurance and peace of mind and to ensure superior vehicle performance, optimum comfort, and the highest level of safety and reliability whatever road conditions the Khareef Season may bring," commented Clive Hammond, CEO of Zawawi Trading Company-Automotive. "Leading the way in automotive safety, Mercedes-Benz Oman recognises the vital role regular vehicle inspections have to play in safe driving. With this in mind, we have developed our Service Weeks as part of our uncompromising and on-going commitment to the comfort and security of our drivers and their passengers. Available exclusively at Mercedes-Benz Oman in Salalah, the meticulous complimentary inspections are carried out by skilled and experienced factory trained Mercedes-Benz technicians using state-of-the art facilities, equipment and technology. Following the checks, should any repairs or maintenance be requested by the owners, only Mercedes-Benz precision manufactured and thoroughly tested GenuineParts will be installed. Due to the popularity of Mercedes-Benz Service Weeks, it is advised to book appointments in advance. Salalah Service Week is the latest in an extremely successful series of Mercedes-Benz initiatives, developed for customers of the leading automotive brand as part of its rigorous prioritisation of safety and continuing commitment to delivering the Best Customer Experience. To find out more about Service Week in Salalah or to book an appointment, call: 9944 3588 or visit the showroom in Salalah. -ENDS- 2. In Celebration of the Holy Month of Ramadan, Mercedes-Benz Oman Offers a Chance to Win a New A-Class (Press Information, 14 May 2016) This is the time for inspiration. In celebration of the Holy Month of Ramadan and taking inspiration from the remarkable spirit of the season, Mercedes-Benz Oman is entering every customer purchasing one of their luxury vehicles from 1st May until the 14th July, in a draw to win a brand new A 250. Included in this exciting promotion is the exclusive Ramadan package, available across the entire Mercedes-Benz range with a three years or 45,000kms service package, three years unlimited mileage warranty, three years Mobilo on road assistance, free registration, V-KOOL heat control film, as well as an inspiring gift from Montblanc. "The 'Best or Nothing' is what Mercedes-Benz customers expect from us and it is what we are particularly proud to deliver with this inspired package across our stellar line-up. We are delighted to be able to add an exceptional element to this celebratory promotion by including the A 250, one of our newest expressions of 'The Best' and one of our most popular vehicles, as the prize in our draw," said Clive Hammond, Mercedes-Benz Oman CEO. He added, "The feisty and fun A-Class stands out for all the right reasons. It is a fabulous vehicle driven by ambition, a special prize for a very special season. With its striking lines, dynamically curved surfaces, fresh vibrant palette of colours, and on-trend finishes, the sporty and athletic urban hot-hatch boasts enhanced comfort, amazing handling, and Mercedes-Benz state-of-the-art safety systems." The Ramadan offer from Mercedes-Benz, the world leader in automotive engineering, is available across the full line-up of models. This includes its top-selling and all powerful GLS, GLA, GLC, GLE and G-Class SUVS and crossovers, as well as the exceptional driving experience of Oman's favourite luxury sedans and coupés, the E-Class, C-Class, CLA, CLS and the iconic S-Class. In addition, the new-generation hot-hatch A-Class, the Mercedes-Benz dream cars, the SL, the SLC and the AMG GT, and of course the ultra-luxury Mercedes-Maybach S-Class, will also be part of this exclusive package. .