Answers should be properly researched and consist of a synthesis of the student's own views, the textbook, internet and offline sources. It is expected that an answer to a question would consist of 2-4 paragraphs (100-200 words). All work should be paraphrased (in the student's own words) and properly referenced (in-text and at the end of the text) as per the Curtin Library Referencing (Chicago Author Date) examples. The format for submission should be one word processed document, spell and grammar checked, with word count, page numbers, references, and clearly sectioned. You should use the questions below as headings (so cut and paste these). Further details on submission will be provided via BlackBoard and in class closer to the due date. Please note that the final work and submission is to be individual and will be checked using Turnitin plagiarism detection software. You should come to class prepared to speak to your answers and contribute to class discussion each week. This is important for class interaction – a key benefit of having face-to-face classes. Note for this second part of semester, we will not continue with the collaborative space. Instead you will be expected to submit the "Weekly Submission" question – usually Question 3, each week via the t6,t7,t8,t9,t10,t11 links under Assessment in BlackBoard. Some assessment credit formerly associated with the collaborative space questions will be allocated in part to the weekly submission. You will have opportunity to revise your Weekly Submission for the final submission of all questions. The assessment marking guide (rubric) will be made available via My Grades in BlackBoard and will be discussed in class. It will include credit for the quality and timeliness of submissions. Note that the questions may be updated during semester so please check in BlackBoard for updated versions. Topic 6 End-user training 1. Why is training important? Illustrate with an example. 2. The Navy is undergoing major restructuring. A new submarine warfare system has been introduced. a. Why might end-users resist training in the new system? b. What could be done in the training program to overcome the resistance? Topic 7 Human computer interaction (HCI) and ergonomics 1. How would HCI and ergonomics be important in designing an electronic voting system for the Australian elections? 2. Develop an interface evaluation questionnaire that contains 12 generic questions that would apply to most interfaces. Apply it to an interface of your choosing and record your results. Topic 8 Installation and data conversion 1. A busy suburban medical centre is migrating its legacy data including paper and electronic records to a new National E-Health system by the end of 2016. What are the issues and how should the centre plan to deal with those issues? 2. Compare and contrast the push and the pull delivery of software. Illustrate with an example. Topic 9 ICT policies and information security 1. In designing and implementing an electronic voting system for Australian Government elections, what are the threats to information security and how could these be overcome? (Make reference to the information security goals mentioned in the lectures/textbook.) 2. p 137 textbook q2 Topic 10 ITIL change management 1. Why it is important for medium and large organisations to have a change management process? Illustrate with an example. 2. Goldstein VCF Reading - Describe the factors you think played the biggest part in the failure of the VCF to ever reach implementation. Topic 11 Post Implementation Review 1. The University introduced the CelloPark parking system to replace the existing system. a. Why is it important to conduct a Post Implementation Review (PIR)? b. How should the PIR be undertaken? 2. Queensland Health Payroll Reading - Describe the factors you think played the biggest part in the failures of the system. 3. Weekly Submission – Queensland Health Payroll Reading – How could implementation of future systems be improved? S