• Manage operational plan Assessment Description Elements Required knowledge Critical aspects Foundation skills Part B – Develop an operational plan Assessment Instructions In response to a simulated business scenario, the candidate researches resource requirements and develops/amends an operational plan in consultation with relevant stakeholders. As a part of the development of the plan, the candidate will set performance indicators, plan for contingencies, and obtain approval in accordance with organisational requirements. E1 1–6 1–3 Reading Writing Oral Communication Numeracy Navigate the world of work Interact with others Get the work done Part C – Plan and manage resource acquisition Assessment Instructions In response to a simulated business scenario, and using work completed in Assessment Task 1, the candidate will develop and implement strategies to ensure physical and human resourcing is carried out in accordance with organisational policies, practices and procedures. E2 6 1–3 Part D Monitor and review operational performance Assessment Instructions In response to a simulated business scenario, and using work completed in Assessment Task 1, the candidate will develop, monitor and review performance systems, analyse performance, identify areas of underperformance, take prompt remedial action and report on operational performance. In accordance with contingency planning developed in Assessment Task 1, the candidate will take prompt action to address employee underperformance. In a role-play, the candidate will coach the employee in accordance with performance management systems. The candidate will then prepare and present a management report describing the performance results and recommendations for changes to operational plans. During the role-play, the candidate will negotiate changes to operational plans and gain approval for recommendations from the Operations General Manager. E3 2, 3 1–3