BSBRSK501 MANAGE RISK Learner Assessment Workbook INFORMATION REGARDING THIS ASSESSMENT TOOL 1. General Information 2. Instructions for Students 3. How you work is assessed 4. Student Declaration 1. General Information about this Assessment Workbook Development of this Assessment Tool A Training and Assessment Strategy has been developed for the qualification that contains this unit. This Training and Assessment Strategy outlines the delivery and assessment methodology to ensure consistency with our scope and requirements under NVR regulations and legislations. Furthermore all assessments are written in line with the assessment guidelines of the relevant training package. A professional approach is applied to ensure that these assessment resources are current, valid, fair and flexible assessment tools that accurately relate to the elements and performance criteria to meet competency standards. This Assessment Tool has been reviewed to ensure it meets with the unit of competency evidence requirements. All resources comply with the appropriate training packages, released on www.training.gov.au To ensure they are kept current and fair they undergo several types of formal validation processes. These include: • Industry validation of our programs via an Industry Consultation committee • Industry validation of our assessment tools via an Industry Consultation committee • Trainer/ Assessor validations as scheduled in our programs register • Feedback from our clients and students is also encouraged to maintain currency and reflect any changes within the industry. General information about Assessment There is a combination of formative and summative approaches to assessment designed for a learning environment that enables simulation in workplace environments or employment seeking activities when required. The timeframe for assessment is outlined in each Training Program Outline that is issued and discussed at enrolment; and each student must complete the 'Student Declaration' to verify both their understanding of the unit assessment requirements and their readiness to proceed with the assessment process. Assessment needs to include the full expression of competency which includes assessment of knowledge, understanding, application and performance reliability. Formative/Summative definitions: Formative Assessment: Provides feedback to both trainer and student about progress both of the course program and the individual. It does not necessarily contribute to formal outcomes, e.g. certification. Summative Assessment: Summative assessment is by contrast a high value function that evaluates against a standard; it does contribute to formal outcomes. Resources needed for the assessment The assessments are designed for general classroom delivery with access to: • A relevant simulated environment for the purposes of practical demonstration • Business technology and organisational processes where required - a computer with access to the internet, an email function and a word processing application will generally be provided for the completion of all assessments as required. Assessment process overview When you have completed all Assessments, and you have (if required) made a copy of your completed Assessments; it is time to submit the completed Assessment Workbook to your Assessor. Your Assessor will provide you with feedback, whether this is verbal or written responses, and a judgment of competency will be made. Reasonable Adjustment Assessors must apply for special consideration and make reasonable adjustment to assessment, as appropriate. Information regarding reasonable adjustment can be found in both the relevant program Training and Assessment Strategy (TAS) and Student/Employer Handbook. Reassessment Process Incomplete Assessments will result in Assessment Workbook being handed back to the student and marking of the respective Assessment(s) will not commence until the Assessment is completed. If there is a Not Satisfactory assessment outcome, the Assessor will discuss and provide feedback to the student on the area/s for improvement and confirm further requirements. At this time a mutually agreed future date for re-assessment will be set. Reassessment Process: • Each student is entitled to 2 assessment attempts at no additional cost • Each re-assessment attempt must be completed within a 48-96 hour maximum timeframe from the previous attempt. • Trainer/Assessor will provide direction to the student on the further learning required for next assessment attempt. • Assessor may apply reasonable adjustment to the subsequent assessment attempts if required • These 2 assessment attempts should be across a maximum period of 2 weeks At the end of the second unsuccessful assessment attempt, a formal student/trainer counseling session will occur, to discuss the student's suitability to the learning program or fees for re-assessment may apply 2. Instructions to Students How you will be assessed / able to demonstrate competency for this unit To demonstrate competence in this unit you must satisfactorily meet the requirements of this Assessment Workbook. The Assessment Workbook represents 1 (one) complete record of evidence. The Assessment Workbook consists of several different Assessments that may include further pieces of evidence to be developed by the student. Each Assessment is reviewed by an Assessor and an outcome determined for each completed Assessment submission. Assessment Instructions for BSBRSK501 Manage Risk Assessment 1- Case Study For the case study provided with this Assessment Task, you are required to review risk management processes and determine scope and objectives, taking into account stakeholder input and both internal and external environmental factors affecting the organisation. With the information gathered, you are to identify risks and present this to relevant parties for feedback. Assessment 2 – Case Study Using the information gathered in Assessment Task 1 and the case study provided, examine the likelihood and consequences of identified risks, prioritise the risks and determine options for treatment of each risk. Using this information you are required to develop an action plan for implementing risk treatment, document the plan as required, and communicate the risk management plan to relevant parties. Assessment 3- Research Project Review the implementation of the action plan developed in Assessment Task 2 against the case study provided. Then prepare a monitoring report evaluating the risk management process. Assessment 4 – Written Questioning For this task you are required to demonstrate an understanding of standards and legislation relevant to risk management, and the management of risk across an organisation in a range of contexts. You will need to be deemed satisfactory in all the given assessments to meet competency in this unit   Rules for Completing Assessments This Assessment Workbook must be completed in Black or Blue pen. White out must not be used. If you need to amend written information cross it out and rewrite the correct information. Additional sheets maybe attached if required. Assessment Length Where space/lines have been provided for responding to an Assessment you should not see the size of the space provided as a guide to the length of your answer. If you require extra room for a response, attach a separate page to this Assessment Workbook with the following points included – your name, date the response/s were made, the unit code and Assessment clearly indicated. How are the Outcomes for Assessments Assessed? Each Assessment within this Assessment Workbook will be given an outcome of either Satisfactory or Not satisfactory. What does this mean? Satisfactory Outcome: • The Assessor has reviewed the Assessment Workbook against the requirements of the Assessment and is satisfied that all requirements have been met. Not Satisfactory Outcome: • The Assessor has reviewed the Assessment Workbook against the requirements of the Assessment and is not satisfied that all requirements have been met. If you receive a Not Satisfactory outcome you will be given an opportunity to discuss and review with your Assessor the area/s for improvement and resubmit the individual Assessment as per Assessor's instructions. If you receive a Satisfactory outcome for the individual Assessment, then this outcome forms one part of the requirement used to form a final judgement of competency for this unit. How is Competency Achieved? Competency is achieved when you have a combination of (4) four satisfactorily completed Assessments within this Assessment Workbook. The Assessor, understanding the rules of evidence, is also able to make a determination of competency for you the individual student factoring the need for reasonable adjustment as required. Student Please Note: • Your suitability for this program has been determined at your Pre Training Review and again at Enrolment. If at any point you feel that this program is not suitable you are able to withdraw at any time. If this is the case please notify your trainer. • There is zero tolerance for cheating and plagiarism • If you the student are found to have cheated on any forms of assessment, including plagiarism of another's work, you will be required to re-sit an alternative assessment under the supervision of an assessor to confirm competence in this unit. • You must satisfy the requirements for competency within this Assessment Workbook to achieve a competency outcome. You can make and keep copies of all work that you submit. (Optional) Evidence provided by you is retained for our records and not returned to you.   3. How you work is assessed Evidence Gathering/Collection required Assessment of a Unit of Competency is based on the review of the Assessments contained within this Assessment Workbook. This Assessment Workbook has been mapped to cover the specifics of the Unit of Competency as per the contents of the Training Package and includes: • Performance Evidence • Knowledge Evidence • Assessment Conditions It is also essential that assessment is conducted with the rules of evidence as a primary focus: • Authentic • Valid • Current • Sufficient How a judgement of competency is made using the Assessments Competency is achieved when you have a combination of (4) four satisfactorily completed Assessments within this Assessment Workbook. Unit Overview Application This unit describes skills and knowledge required to manage risks in a range of contexts across an organisation or for a specific business unit or area in any industry setting. It applies to individuals who are working in positions of authority and are approved to implement change across the organisation, business unit, program or project area. They may or may not have responsibility for directly supervising others. No licensing, legislative or certification requirements apply to this unit at the time of publication. Unit Sector Regulation, Licensing and Risk – Risk Management Element Elements describe the essential outcomes Performance Criteria Performance criteria describe the performance needed to demonstrate achievement of the element. 1. Establish risk context 1.1 Review organisational processes, procedures and requirements for undertaking risk management in accordance with current risk management standards 1.2 Determine scope for risk management process 1.3 Identify internal and external stakeholders and their issues 1.4 Review political, economic, social, legal, technological and policy context 1.5 Review strengths and weaknesses of existing arrangements 1.6 Document critical success factors, goals or objectives for area included in scope 1.7 Obtain support for risk management activities 1.8 Communicate with relevant parties about the risk management process and invite participation 2. Identify risks 2.1 Invite relevant parties to assist in the identification of risks 2.2 Research risks that may apply to scope 2.3 Use tools and techniques to generate a list of risks that apply to the scope, in consultation with relevant parties 3. Analyse risks 3.1 Assess likelihood of risks occurring 3.2 Assess impact or consequence if risks occur 3.3 Evaluate and prioritise risks for treatment 4. Select and implement treatments 4.1 Determine and select most appropriate options for treating risks 4.2 Develop an action plan for implementing risk treatment 4.3 Communicate risk management processes to relevant parties 4.4 Ensure all documentation is in order and appropriately stored 4.5 Implement and monitor action plan 4.6 Evaluate risk management process Foundation Skills This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance. Skill Performance Criteria Description Reading 1.1, 1.4, 1.5, 2.2 • Comprehends a variety of relatively complex texts • Gathers, interprets and analyses textual information from a range of sources to identify relevant information Writing 1.6, 1.8, 2.1, 2.3, 4.3 • Develops textual material and organises content in a manner that effectively documents risk management analysis and assessment priorities and processes Oral Communication 1.8, 2.1, 2.3, 4.3 • Participates in interactions with stakeholders using questioning and listening to elicit opinions, and to confirm and clarify understanding Numeracy 2.2 • Uses numerical tools to assess risk and uses numerical data to review plans Navigate the world of work 1.1, 2.1, 4.3 • Refers to organisational processes, procedures and requirements when making decisions about risk management Interact with others 1.8, 2.1, 2.3, 4.3 • Establishes and uses appropriate conventions and protocols when communicating with stakeholders about risk management • Consults and negotiates with stakeholders about risk management processes and outcomes Get the work done 1.2, 1.3, 1.5, 1.7, 2.1, 2.2, 2.3, 3.1, 3.2, 3.3, 4.1, 4.2, 4.4, 4.5, 4.6 • Sequences and schedules a range of routine and complex activities, monitors implementation, evaluates processes and manages relevant communication • Systematically analyses information to decide on appropriate risk management treatments • Uses digital technologies and systems to access information, document plans and communicate with others Performance Evidence Evidence of the ability to: • analyse information from a range of sources to identify the scope and context of the risk management process including: • stakeholder analysis • political, economic, social, legal, technological and policy context • current arrangements • objectives and critical success factors for the area included in scope • risks that may apply to scope • consult and communicate with relevant stakeholders to identify and assess risks, determine appropriate risk treatment actions and priorities and explain the risk management processes • develop and implement an action plan to treat risks • monitor and evaluate the action plan and risk management process • maintain documentation. Note: If a specific volume or frequency is not stated, then evidence must be provided at least once. Knowledge Evidence To complete the unit requirements safely and effectively, the individual must: • outline the purpose and key elements of current risk management standards • outline the legislative and regulatory context of the organisation in relation to risk management • outline organisational policies, procedures and processes for risk management. Assessment Conditions Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the regulation, licensing and risk - risk management field of work and include access to: • relevant legislation, regulations, standards and codes • relevant workplace documentation and resources • case studies and, where possible, real situations • interaction with others. Assessors must satisfy NVR/AQTF assessor requirements.   Assessment 1 - CASE STUDY - Risk review Submission details Student's Name Phone No. Assessor's Name Phone No. Assessment Site Assessment Date/s Time/s The Assessment Task is due on the date specified by your assessor. Any variations to this arrangement must be approved in writing by your assessor. Submit this document with any required evidence attached. See specifications below for details. Performance objective For this task you are required to determine the risk context associated with establishing a new business outlet, within the existing business structure. They will be required to review internal and external environment factors and liaise with all stakeholders to generate a list of risks. Assessment description For the case study provided with this Assessment Task, you are required to review risk management processes and determine scope and objectives, taking into account stakeholder input and both internal and external environmental factors affecting the organisation. With the information gathered, you are to identify risks and present this to relevant parties for feedback. Procedure For the provided case study, you will assume the role of the risk manager/assessor, and you are required to review the provided MacVille Risk Management Policy and complete a written report for your manager (your assessor) that addresses the following steps. 1. Scope – Identify the scope of risk management required in your identified role. 2. Goals – Identify and describe the critical success factors, goals or objectives for areas included in scope. 3. Stakeholders – Identify internal and external stakeholders, their role in the process, and any issues or concerns they have. Present this using the table format provided. 4. Analysis – Complete a PEST analysis and a SWOT analysis for risks associated with the scenario. 5. Research – Review and summarise the research information provided in the case study, as well as any literature available that is relevant to this scenario. 6. Describe – Complete the analysis of risk for the scenario by summarising the scenario and associated risks, accompanied by checklists, diagrams or flowcharts that support the summary. After you have completed the above steps, you need to meet with your manager and discuss the draft report you have developed, especially your understanding of the critical success factors and goals (you should check that your manager agrees with your findings). As part of your discussions you also need to discuss and identify how you can communicate with stakeholders about the risk management processes in this scenario and invite them to participate in discussions to further identify risks associated with the scenario. 7. Summarise: In dot-point form, summarise the discussions with your manager.  This should include any recommendations they made to you. 8. Develop: a draft of the communication your manager suggested you use for consultation with stakeholders.  If they suggested a phone call, you should include a draft script of information that you need to share with stakeholders.  Whatever the form of communication, it must clearly ask stakeholders for input, and invite them to assist in the identification of risk for this scenario. When submitting the report and accompanying documents, you need to ensure that: • your report is titled 'Risk review' • your report is in order, with attachments on the back of your report as follows • it includes notes from meeting with your manager • it includes draft communication • your report is submitted as required by your organisation (your training provider). Specifications You must provide: • a completed report as outlined above in Steps 1–6, using the headings provided for each step • summary notes from your meeting with your manager. o Summarise in dot-point form the discussions with your manager. This should include any recommendations they made to you. • A draft communication to be used with stakeholders. o Develop a draft of the communication your manager suggested you use for consultation with stakeholders. o i.e. if they suggested a phone call, you should include a draft script of information that you need to share with stakeholders. o Whatever the form of communication, it must clearly ask stakeholders for input, and invite them to assist in the identification of risk for this scenario. Your assessor will be looking for: • evidence that you analysed and identified the needs of the case study and have clearly reflected these in the risk report. Case Study: Table of stakeholders (format) Stakeholder Internal/external Role in process Stake in process Case Study: Scenario As part of their overall strategy in the Australian beverage market, MacVille Pty Ltd have developed a chain of cafes in the Central Business District (CBD) of Brisbane, Queensland and the CBD of Sydney, NSW. The board of directors have made the decision to expand their operations in Queensland with the purchase and re-branding of the existing Hurley's cafe in Toowoomba on the darling downs 130km west of Brisbane. You are currently the assistant manager of their flagship Brisbane Queen Street store, and have been given the opportunity to manage the new store in Toowoomba. The CEO for MacVille's cafes in Queensland is Paula Kinski. She has assigned you the task of managing the risks involved with the operational aspects of this take-over. A copy of her email is attached. Email from CEO – Paula Kinski From: CEO – P.Kinski To: Assistant Manager – Queen Street Re: New Toowoomba store Congratulations on your new appointment. Prior to taking up your position as manager of our Toowoomba store located in Ruthven Street, the board has asked that the risks in this project be appropriately managed. I want you to undertake this task as it will give you significant insight into the store's operations, it will ensure a smooth transition to the MacVille systems and will encourage you to give ongoing support for our risk management initiatives. I would like you to approach this task in three stages and meet with me at the end of each phase to review your work and discuss your plans for the subsequent phases. The three stages in this risk management task will include: 1. Review. 2. Analyse and plan. 3. Monitor. Your primary risk management focus is directed to the ongoing operations of the Toowoomba cafe. The strategic and investment risks of this project are being managed by the board. To this end, you are to consider any risks that could impact on human resources management, financial operations, OHS, our supply chain and the local governance and overall compliance issues. By way of background, MacVille has agreed to employ all existing staff on three months probation. The current supervisor James Mansfield, has been offered the position of 2nd in charge and he has accepted. While settlement on the purchase of the business is not for another few weeks, the seller has agreed to grant us full access to the store's operational processes and store information. You should liaise weekly with the Queensland management team here at head office concerning the marketing, finance and store management functions that you are investigating. I will set up a regular meeting for you. Head office has a report on a similar expansion conducted by the NSW team that may help you in your research. You may need to review other statistical information and engage specialists to help you with your investigation. The legal firm Goldsmith Partners are advising MacVille on the Hurley cafe acquisition and would be available to help you with legal or any compliance issues. The landlord of the shop in Toowoomba, Ron Langford, is also a local councillor and has offered his assistance in getting established in Toowoomba. He has offered his email address for correspondence ([email protected]). Once I have received and discussed your risk review report, we can move onto the next stage of the risk management process. Regards P.Kinski CEO MacVille Cafes (Qld) Site visit – Toowoomba You received permission from Paula to travel to the Toowoomba store to start your research. Paula had cleared it with James Mansfield the current senior supervisor who will spent most of the day with you helping answer your queries. You arrived at the cafe and noted the two hours of drive time that it took to get to the cafe from the CBD of Brisbane. You met with James who took you through a complete overview of the store and the surrounding area. He was OK with the idea that you needed to take notes in preparation for a report. Paula had also arranged for you to meet with Ron Langford in his office later that afternoon. Hurley's Cafe After lunch, you went over your notes to revise and edit key concerns and significant events that you had written down earlier. • The location of the store on the corner of the two main streets of the city makes easy access for local customers and highly visible for tourists. • The long drive from Toowoomba to Brisbane would make attending the weekly managers meeting difficult considering many meetings did not finish until into the evening after refreshments. There is also manager training sessions that need to complete over the next 6 months in conjunction with a few other assistant managers. Navigating the steep narrow climb up the range with trucks blocking the way is quite difficult even in daylight hours. Being a competent driver you feel that it would be unlikely that you would be involved in an accident, but it still concerns you considerably. • The two hour delivery would make fresh pastry deliveries from the company's central bakery plant impractical. The pastries would arrive after the morning rush. These are a key part of the MacVille assortment. • There is also a concern about getting the company branded supplies through as quickly as a CBD Brisbane store could. • Hurley's cafe was a family run store and some family members were employed on the staff. James was engaged by the family to supervise the operations of the store and Mr. Hurley as manager would authorise wages but anyone can authorise deliveries. • When asked about written policy and procedures manual, James said that Mr. Hurley set the policy and procedures verbally and on the few days each week he was in the store he would show the staff how to do things the way he wanted them done. • Water use – Running the dishwasher when only half full. Washing fruit and vegetables under a fast running tap. Toilets all used the single flush system. Dual flush would cost about $7,500 to upgrade. The dishwasher was always set to full wash and had a Water Efficiency Labelling and Standards Scheme (WELS) rating of 3. The more water efficient 5-6 star dishwashers cost about $6,000 and above. James explained that Mr Hurley instructed the staff to keep the non-native flowering plants in the courtyard fully watered. The store currently uses 41,500lt a week. • James spoke about the cafe attracting a large % of retirees because of the easy access to busses and the stores central location. • The same staff member that completed the cash register balancing also completed the bank deposit form and did the banking as well. The banking was not done every day and often $4,000 was kept on the premises overnight in the cash register. There was no safe. There is a bank two shops away but the Hurley family bank is a couple of blocks away and there was not always time to do the banking. • James replied to you question about the possibility of break-ins saying that there was a 50% chance of it happening and the risk was moderate. • Not all takings from the cash register by family staff members were recorded. • The fit-out in parts looked old and unattractive, with some chairs unstable and broken and some parts of the worn carpet was simply taped over with gaffer tape. • One of the staff was a qualified chef who had developed an innovative and popular range of rice wraps that were tasty, gourmet and healthy. None of the other cafes in the area offered these. • No established process for dealing with injuries that happened at work. • James gave a brochure about an innovative frozen par-bake cooking system that was under the limit set by council for an exhaust system yet it cooked fresh bakery items in 30 minutes from frozen par-baked pastries. • The computer with all the stores employee details, and financial records was not password protected and anyone could access the information. • James's response to your question about the lack of sales promotion techniques was that he could not get the staff interested in the activity so he stopped trying to make it happen. • The employee detail form requested information about the employee's entire past health issues. • The wage and superannuation records seemed to be incomplete with many calculations being worked out by the number of hours worked multiplied by a set 'in the hand' amount. • James also provided a brochure about a company that could come and set up WIFI in the cafe so that customers could use their computer notebooks and connect to the internet while they were dining in the cafe. Meeting with Ron Langford In the afternoon you met with Ron Langford in his office to discuss the cafe, council by-laws and aspects concerning the surrounding district. You took notes that included the following significant information. • Ron explained that there were opportunities for opening more cafes in the surrounding shopping centres like Wilsonton, Clifford Gardens and K-Mart Plaza. • Ron handed you an extract from a government report 'Economic Brief.' • Ron explained that the Federal Government was now introducing legislation that backs up the local by-law concerning efficient water usage, particularly by industries. The current by-law has fines of up to $50,000 for excessive water breaches. Ron did explain that the council was giving some time to 'make good' under certain circumstances on a case by case basis. Ron also agreed with the idea of installing a water tank in the court yard for the cafe to use and would help get it built. • Ron explained that Toowoomba was obviously a place for retirees and the population was growing. • Ron spoke about the Federal Government's National Broadband Network being rolled out in Toowoomba that would allow efficient and effective video streaming and teleconferencing. • Ron spoke about the current by-law that was due for implementation on the 1st of next month allowing cafes to expand their footpath dinning and so put more tables and chairs outside their premises. • Ron also spoke of the fact that representatives of a large international chain of coffee shops had been making enquiries around town about opening a store in the Toowoomba CBD. Queensland management team meeting Soon after you got back from your research trip to the Toowoomba store, you were attending a meeting with the Queensland management team and Paula gave you the report "Report into the acquisition and re-branding of the NSW expansion store". Paula said that there may be some things to learn from the NSW experience. In the report you noticed the summary. Key problems identified: 1. Lack of internal controls, particularly over cash handling, monitoring and recording. 2. Failure to meet compliance standards in OHS, Privacy and Industrial relations law. 3. Lack of written policy and procedures to guide staff in carrying out their duties. 4. Lack of a professional business culture in the family run business. 5. Failure of the business to monitor the external environment and find opportunities and threats to the business. Case Study: Risk management policy MacVille risk management policy Purpose Risk is inherent in all business activities. The aim of this policy is not to eliminate risk, rather to manage the risks involved in all MacVille activities to maximise opportunities and minimise adversity. Effective risk management requires: • a strategic focus • forward thinking and active approaches to management • balance between the cost of managing risk and the anticipated benefits • contingency planning in the event that mission critical threats are realised. Policy MacVille will maintain procedures to provide a systematic view of the risks faced in the course of our business activities. • Establish a context: The strategic, organisational and risk management context against which the rest of the risk management process in MacVille will take place. Criteria against which risk will be evaluated should be established and the structure of the risk analysis defined. • Identify risks: Identification of what, why and how events arise as the basis for further analysis. • Analyse risks: The determination of existing controls and the analysis of risks in terms of the consequence and likelihood in the context of those controls. The analysis should consider the range of potential consequences and how likely those consequences are to occur. Consequence and likelihood are combined to produce a priority rating for the risk. • Treat risks: For higher priority risks, MacVille is required to develop and implement specific risk management plans including funding considerations. Lower priority risks may be accepted and monitored. • Monitor and review: Oversight and review of the risk management system and any changes that might affect it. Monitoring and reviewing occurs concurrently throughout the risk management process. • Communication and consultation: Appropriate communication and consultation with internal and external stakeholders should occur at each stage of the risk management process as well as on the process as a whole.   Assessment 1 – Case Study Date: Satisfactory Not Satisfactory Trainer/Assessor Initial Reassessment Date: Satisfactory Not Satisfactory Trainer/Assessor Initial Confirmation of verbal responses if required Assessor Declaration I declare that the student and I have verbally answered, clarified and provided the responses as listed above Date Trainer Assessor Signature Student Declaration That all work undertaken is my own, and I have not participated in Plagiarism, Copying, Cheating or Collusion to achieve these recorded results. Student Signature If verbal assessment is required a written responses will be provided in RED pen where relevant. DO NOT amend dates if possible. If you write in the wrong section you need to cross it out and rewrite the correct information. White out must not be used. Please Note: • A zero tolerance to cheating and plagiarism is taken • If a student is found to have cheated on any forms of assessment, including plagiarism of another's work, they will be required to re-sit an alternative assessment under the supervision of an assessor to confirm competence in this unit. • A Student must satisfy the requirements for competency within this Assessment Workbook to achieve a competency outcome. • A Completed Assessment Workbook and any additional evidence provided by the student is retained for our RTO records and is not returned to the student. It is important that all areas of this Assessment Workbook are completed prior to submission to the administration department for final outcome recording. STUDENT ASSESSMENT DECLARATION  I have undertaken sufficient activities within this unit of competency and I am ready to attempt the assessment required to demonstrate competency.  I understand the assessment framework and requirements that will be used by an Assessor to make a formal judgement of my competency  The work that I have submitted in this Assessment Workbook is my own  I understand the re-assessment process that will be followed if I am unsuccessful in gaining a satisfactory result in the required Assessments Assessment Task 2 - Case Study - Risk analysis Submission details Student's Name Phone No. Assessor's Name Phone No. Assessment Site Assessment Date/s Time/s The Assessment Task is due on the date specified by your assessor. Any variations to this arrangement must be approved in writing by your assessor. Submit this document with any required evidence attached. See specifications below for details. Performance objective In this assessment you are to analyse the risks identified in the case study, to assess likelihood and consequence of risks, evaluate and prioritise risks, and determine options for treatment. You are also required to develop an action plan for treatment of risks, and communicate it to relevant parties. Assessment description Using the information gathered in Assessment Task 1 and the case study provided, examine the likelihood and consequences of identified risks, prioritise the risks and determine options for treatment of each risk. Using this information you are required to develop an action plan for implementing risk treatment, document the plan as required, and communicate the risk management plan to relevant parties. Procedure For the case study information provided in this assessment and from Assessment Task 1, you need to develop a report for your manager (assessor) with the headings as described below. 1. Likelihood – For each risk, assess the likelihood of the risk occurring. 2. Consequence – For each risk, assess the consequence of the risk occurring. 3. Priorities – Use a risk calculation table to assist in prioritising the risks. 4. Options – For each prioritised risk, outline at least two suitable options for treating the risk. After you have completed the above steps, you need to: 5. develop a risk management plan by completing the table included in this task and attaching it to your report 6. communicate the plan to your organisation by submitting your report and the risk management plan to your manager (your assessor) for internal distribution. When submitting the report and plan, you need to ensure that: a. your report is titled 'Risk analysis and management plan' b. your report is in order, with the Risk management table attached to the back of your report c. your report is submitted as required by your organisation (your training provider). Specifications You must provide: • a completed risk analysis report as outlined above • a completed risk management table, in the required format. Your assessor will be looking for: • evidence that you analysed and identified the risks relevant to the case study, and established suitable plans for managing the risks. Adjustment for distance-based learners: • no variation of the task is required • a follow up interview may be required (at the discretion of the assessor) • documentation can be submitted electronically or posted in the mail. Case Study The board has reviewed the previous report you developed, and has requested further information for several of the identified risks, including options for reducing the risk levels. These are as follows. • Banking risk – theft of cash left on premises. • Manager's travel risk – physical injury. • By-law Compliance risk – reputation/brand loss and fines. Time lines to consider are based on risk priority levels and include the following. • Pre-settlement – date of legal transfer of the business. • Opening week – first week of company operations. • Within 3 months – after the opening week. • Within 6 months – after the opening week. Responsibilities for actions include the following. • Financial, insurance and banking issues – financial controller. • Legal issues – Goldsmith Partners. • Expenditure >$5,000 – MacVille board. • New policy – CEO with MacVille board. • On-site management, training – store manager. • Changes to MacVille cafe Queensland operations – CEO. • External audits – CEO with MacVille board. Develop a report for the board that examines these risks and describes ways that each can be treated, and forward a copy of your report to your manager to table at the next board meeting. FURTHER CASE STUDY INFORMATION Hurley's Cafe You revise your notes from the meeting with James Mansfield and identify the following points: • In the context of MacVille's investment here $4,000 would be considered to be of minor consequence if it were burgled from the closed premises overnight. Meeting with Ron Langford You revise your notes from the meeting with Ron Langford and identify the following points. • He also said that the Council water patrols meant that it is likely that stores not complying with the by-law would be discovered. Queensland management team meeting You go back over your notes compiled with the Queensland management team and note the following. • Further feedback from Paula included that the water compliance risk was one where significant time and resources would be required and the board would view it having moderate consequences for MacVille cafe's Queensland. She also indicated that the board views any potential risk that could result in the death of an employee as having a catastrophic consequence. Looking at the hierarchy of control the Queensland team were able to give you some good brainstorming ideas to pursue. These include the following. • Installing native plants to cut down water use. • Making it a company policy to bank every day and eliminate the need to carry overnight. • Install a teleconferencing system. • Install a water tank and reduce dependence on council water. • Change banks to the nearer one to avoid the long walk. • Install dual flush toilets. • Insure overnight cash holdings. • Finish management meetings at 3:00pm. • Introduce new processes on water use and conservation. • Change assistant management times to the morning. • Write new policy and procedures for water use in Toowoomba. • Install a water usage graph in the staff room. • Give the manager an excusal letter allowing them to leave any meeting at no later then 3:00pm every day. • Replace the dishwasher with a 5–6 stat (WELS) rating. • Have Goldsmith Partners apply for time to 'make good'. Risk management plan Risk Assess Risk (L, M, H, E) Controls Monitoring Timelines Responsible Assessment 2 – Case Study (2) Date: Satisfactory Not Satisfactory Trainer/Assessor Initial Reassessment Date: Satisfactory Not Satisfactory Trainer/Assessor Initial Confirmation of verbal responses if required Assessor Declaration I declare that the student and I have verbally answered, clarified and provided the responses as listed above Date Trainer Assessor Signature Student Declaration That all work undertaken is my own, and I have not participated in Plagiarism, Copying, Cheating or Collusion to achieve these recorded results. Student Signature If verbal assessment is required a written responses will be provided in RED pen where relevant. DO NOT amend dates if possible. If you write in the wrong section you need to cross it out and rewrite the correct information. White out must not be used. Please Note: • A zero tolerance to cheating and plagiarism is taken • If a student is found to have cheated on any forms of assessment, including plagiarism of another's work, they will be required to re-sit an alternative assessment under the supervision of an assessor to confirm competence in this unit. • A Student must satisfy the requirements for competency within this Assessment Workbook to achieve a competency outcome. • A Completed Assessment Workbook and any additional evidence provided by the student is retained for our RTO records and is not returned to the student. It is important that all areas of this Assessment Workbook are completed prior to submission to the administration department for final outcome recording. STUDENT ASSESSMENT DECLARATION  I have undertaken sufficient activities within this unit of competency and I am ready to attempt the assessment required to demonstrate competency.  I understand the assessment framework and requirements that will be used by an Assessor to make a formal judgement of my competency  The work that I have submitted in this Assessment Workbook is my own  I understand the re-assessment process that will be followed if I am unsuccessful in gaining a satisfactory result in the required Assessments Assessment 3 – Research Project (Monitoring Report) Submission details Student's Name Phone No. Assessor's Name Phone No. Assessment Site Assessment Date/s Time/s The Assessment Task is due on the date specified by your assessor. Any variations to this arrangement must be approved in writing by your assessor. Submit this document with any required evidence attached. See specifications below for details. Performance objective For this assessment you are required to review the implementation of the action plan developed in Assessment Task 2 and prepare a monitoring report. Assessment description Review the implementation of the action plan developed in Assessment Task 2 against the case study provided. Then prepare a monitoring report evaluating the risk management process. Procedure Review the provided case study information in order to develop a report examining the ongoing implementation of a risk management action plan. Use the following headings. 1. Plan – a clear summary of the initial risk and the plan implemented to manage it. 2. Implementation – a summary of all actions taken to date in attempting to manage identified risks. 3. Outcomes – a clear statement identifying continued and/or reduced risks, with supporting information in tables or graphs where available. 4. Evaluation – a clear analysis of the effectiveness of the risk management plan, by comparing the implementation with the outcomes. After you have completed the above steps, you need to communicate your evaluation of the risk management plan to your organisation by submitting your report to your manager (your assessor) for internal distribution. When submitting the report and plan, you need to ensure that: • your report is to be titled 'Evaluation of risk management plan' • your report is submitted as required by your organisation (your training provider). Specifications You must provide: • a completed evaluation report, as outlined above. Your assessor will be looking for: • evidence that you analysed and evaluated the case study information against the established action plan. Case Study: Implementation information In accordance with the risk management plan, an external audit was completed and presented six months later to the board. The audit investigated the status of the planned actions on the risks identified. A summary of the findings is as follows. The financial controller had taken out $5,000 on insurance cover for cash held on the premises overnight from the opening week as planned, but the insurance premium was $2,500 per year and which is considered excessive by the financial controller. The company bank account that was planned to open in the first week was opened about 4 weeks after opening at the bank two shops down the street, but it is not MacVille's regular bank and there are difficulties with getting the same level of service that the stores receive in Brisbane. The teleconferencing system planned for 6 months after settlement, has not yet been installed due in part to the delay in the Federal Government's National Broadband Network rollout. The weekly management meetings are finishing close to 3:00pm as planned but sometimes the manager has to stay on at the request of the head office team. The manager has not yet been issued with an excusal letter by the CEO as agreed upon and feel that they do not have the authority to just walk out at 3:00pm. The assistant management training has been shifted to the mornings allowing the manager to leave before 1:00 pm as planned. The board and CEO included a new policy regarding compliance with the Toowoomba by-law on water conservation as planned but the specific procedure has not yet been written, although it appears that compliance is being achieved. The plants have been changed to natives that require minimal water as planned. The installation of dual-flush toilets were planned for completion 6 months after settlement, and although the dual flush toilets have been ordered and in stock, they cannot be installed due to the backlog of work by district plumbers. The 5 star rated (WELS) dishwasher was installed by the supplier within the 6 months planned timetable. The application to make good by Goldsmith Partners on behalf of MacVille, was accepted by the Toowoomba City Council, however the grace period to comply with by-law ends in 14 days and the store is still above the acceptable benchmark for water use. The training on daily banking appears to have been successfully completed as planned. An audit of the bank deposit book shows that on only two occasions in the past 6 months that there is not a banking entry for the day's sales. There has been one internal audit arranged by the store and as planned there should have been a call every two months. The store manager cites the distance that auditors have to travel and their overloaded work with the Brisbane stores as the reason for this infrequency. Although the training on the water saving processes as directed by the policy has been verbally explained and followed, the written procedure has not been completed as the store's manager claims to be too busy. A water tank had been built in to the courtyard but the plumbing has not yet been connected. There is a weekly water usage monitor in the staff room as planned but the information has not been updated for the past three weeks.   Assessment 3 – Research Project Date: Satisfactory Not Satisfactory Trainer/Assessor Initial Reassessment Date: Satisfactory Not Satisfactory Trainer/Assessor Initial Confirmation of verbal responses if required Assessor Declaration I declare that the student and I have verbally answered, clarified and provided the responses as listed above Date Trainer Assessor Signature Student Declaration That all work undertaken is my own, and I have not participated in Plagiarism, Copying, Cheating or Collusion to achieve these recorded results. Student Signature If verbal assessment is required a written responses will be provided in RED pen where relevant. DO NOT amend dates if possible. If you write in the wrong section you need to cross it out and rewrite the correct information. White out must not be used. Please Note: • A zero tolerance to cheating and plagiarism is taken • If a student is found to have cheated on any forms of assessment, including plagiarism of another's work, they will be required to re-sit an alternative assessment under the supervision of an assessor to confirm competence in this unit. • A Student must satisfy the requirements for competency within this Assessment Workbook to achieve a competency outcome. • A Completed Assessment Workbook and any additional evidence provided by the student is retained for our RTO records and is not returned to the student. It is important that all areas of this Assessment Workbook are completed prior to submission to the administration department for final outcome recording. STUDENT ASSESSMENT DECLARATION  I have undertaken sufficient activities within this unit of competency and I am ready to attempt the assessment required to demonstrate competency.  I understand the assessment framework and requirements that will be used by an Assessor to make a formal judgement of my competency  The work that I have submitted in this Assessment Workbook is my own  I understand the re-assessment process that will be followed if I am unsuccessful in gaining a satisfactory result in the required Assessments Assessment 4 – Written Questioning Instructions The written assessment will be of 60 minutes (Maximum) duration and comprises of short answers questions. This is an open book test, reference papers, notes, student workbook, past assignments can be used. The criteria to be applied in grading test papers will be the accuracy of submitted answers and demonstrated understanding of the subject matter covered in the unit It is your responsibility to be aware of the requirements for this course and understand that you will have to answer all questions to arise competency in this test You will need to be deemed competent in all the given assessments to pass the unit Make sure you: • Answer all questions • Use a blue or black pen. Assessments written in pencil or other colours will not be accepted. • Ask your assessor if you do not understand a question. Whist your assessor cannot tell you the answer, she may be able to re-word the question for you Do not talk to your classmates as it will be assumed that you are asking for answers. If you are caught talking, you will be asked to leave and your assessment will not be marked. • Do not cheat. Anyone caught cheating or discussing the test will automatically be marked Not Yet Competent for this unit, and will be required to pay a monetary penalty to resist the unit. • There are NO EXCEPTIONS to this rule.   Assessment 4 – Written Questioning Date: Satisfactory Not Satisfactory Trainer/Assessor Initial Reassessment Date: Satisfactory Not Satisfactory Trainer/Assessor Initial Confirmation of verbal responses if required Assessor Declaration I declare that the student and I have verbally answered, clarified and provided the responses as listed above Date Trainer Assessor Signature Student Declaration That all work undertaken is my own, and I have not participated in Plagiarism, Copying, Cheating or Collusion to achieve these recorded results. Student Signature If verbal assessment is required a written responses will be provided in RED pen where relevant. DO NOT amend dates if possible. If you write in the wrong section you need to cross it out and rewrite the correct information. White out must not be used. Please Note: • A zero tolerance to cheating and plagiarism is taken • If a student is found to have cheated on any forms of assessment, including plagiarism of another's work, they will be required to re-sit an alternative assessment under the supervision of an assessor to confirm competence in this unit. • A Student must satisfy the requirements for competency within this Assessment Workbook to achieve a competency outcome. • A Completed Assessment Workbook and any additional evidence provided by the student is retained for our RTO records and is not returned to the student. It is important that all areas of this Assessment Workbook are completed prior to submission to the administration department for final outcome recording. STUDENT ASSESSMENT DECLARATION  I have undertaken sufficient activities within this unit of competency and I am ready to attempt the assessment required to demonstrate competency.  I understand the assessment framework and requirements that will be used by an Assessor to make a formal judgement of my competency  The work that I have submitted in this Assessment Workbook is my own  I understand the re-assessment process that will be followed if I am unsuccessful in gaining a satisfactory result in the required Assessments Student Assessment Record Student Name Trainer Name Student Number Term/Year Commencement Date Student Signature Trainer Signature Assessment Outline: All tasks must be completed and a competent result obtained If mark does not achieve competency a reassessment must be undertaken and results recorded. Assessment Type Result Date Reassess (circle) Result Date Satisfactory Not Satisfactory Assessment 1 N Y Assessment 2 N Y Assessment 3 N Y Assessment 4 N Y Competent/Not Competent (Enter relevant Unit result) Trainer Comments: PLEASE NOTE: There is an assessment appeals process available to students. Please discuss this with your Trainer or course coordinator Plagiarism, Copying, Cheating, Collusion Plagiarism Failure to acknowledge the work of others contravenes Australian and International Copyright Law. If Students NYC to acknowledge the work of others, they are plagiarising and will be dealt with as per Institute Policy Copying Copying the work of others is NOT ACCEPTABLE. Copying will result in an automatic NYC for the Unit. Cheating Cheating in any form is NOT ACCEPTABLE. Cheating will result in an automatic NYC for the Unit. Collusion Collusion (working with others) for an individual assessment will be regarded as cheating and will result in a NYC for the Unit The following details must be completed by trainer and student Declaration I hereby certify that: That all work undertaken is my own, and I have not participated in Plagiarism, Copying, Cheating or Collusion to achieve these recorded results. Student Signature (Unit Completion/Results) Date Assessor Signature (Unit Completion/Results) Date Reasonable Adjustment Information Reasonable Adjustment details applied to this student What reasonable adjustment was made: Why this adjustment was made: Administrative use only Entered onto Student Management Database ________________ Date Initials Feedback on this Assessment Workbook Feedback Form Instructions: In an effort to continuously improve our Assessment Workbooks, please feel free to document any feedback or suggestions you may have. Once completed, please remove this page and submit it to your Assessor at any time during your assessment process. This form will then be forwarded to our Program Manager for further review and consideration. Feedback: