BSBMKG501 Identify and evaluate marketing opportunities Learner Assessment Workbook INFORMATION REGARDING THIS ASSESSMENT TOOL 1. General Information 2. Instructions for Students 3. Instruction for Assessors 4 Unit Outline 5. Assessments 6. Student Declaration 1. General Information about this Assessment Workbook Development of this Assessment Tool A Training and Assessment Strategy has been developed for the qualification that contains this unit. This Training and Assessment Strategy outlines the delivery and assessment methodology to ensure consistency with our scope and requirements under NVR regulations and legislations. Furthermore all assessments are written in line with the assessment guidelines of the relevant training package. A professional approach is applied to ensure that these assessment resources are current, valid, fair and flexible assessment tools that accurately relate to the elements and performance criteria to meet competency standards. This Assessment Tool has been reviewed to ensure it meets with the unit of competency evidence requirements. All resources comply with the appropriate training packages, released on www.training.gov.au To ensure they are kept current and fair they undergo several types of formal validation processes. These include: • Industry validation of our programs via an Industry Consultation committee • Industry validation of our assessment tools via an Industry Consultation committee • Trainer/ Assessor validations as scheduled in our programs register • Feedback from our clients and students is also encouraged to maintain currency and reflect any changes within the industry. General information about Assessment There is a combination of formative and summative approaches to assessment designed for a learning environment that enables simulation in workplace environments or employment seeking activities when required. The timeframe for assessment is outlined in each Training Program Outline that is issued and discussed at enrolment; and each student must complete the 'Student Declaration' to verify both their understanding of the unit assessment requirements and their readiness to proceed with the assessment process. Assessment needs to include the full expression of competency which includes assessment of knowledge, understanding, application and performance reliability. Formative/Summative definitions: Formative Assessment: Provides feedback to both trainer and student about progress both of the course program and the individual. It does not necessarily contribute to formal outcomes, e.g. certification. Summative Assessment: Summative assessment is by contrast a high value function that evaluates against a standard; it does contribute to formal outcomes. Resources needed for the assessment The assessments are designed for general classroom delivery with access to: • A relevant simulated environment for the purposes of practical demonstration • Business technology and organisational processes where required - a computer with access to the internet, an email function and a word processing application will generally be provided for the completion of all assessments as required. Assessment process overview When you have completed all Assessments, and you have (if required) made a copy of your completed Assessments; it is time to submit the completed Assessment Workbook to your Assessor. Your Assessor will provide you with feedback, whether this is verbal or written responses, and a judgment of competency will be made. Reasonable Adjustment Students must apply for special consideration and make reasonable adjustment to assessment, as appropriate. Information regarding reasonable adjustment can be found in both the relevant program Training and Assessment Strategy (TAS) Reassessment Process Incomplete Assessments will result in Assessment Workbook being handed back to the student and marking of the respective Assessment(s) will not commence until the Assessment is completed. If there is a Not Satisfactory assessment outcome, the Assessor will discuss and provide feedback to the student on the area/s for improvement and confirm further requirements. At this time a mutually agreed future date for re-assessment will be set. Reassessment Process: • Each student is entitled to 2 assessment attempts at no additional cost • Each re-assessment attempt must be completed within a 48-96 hour maximum timeframe from the previous attempt. • Trainer/Assessor will provide direction to the student on the further learning required for next assessment attempt. • Assessor may apply reasonable adjustment to the subsequent assessment attempts if required • These 2 assessment attempts should be across a maximum period of 2 weeks • At the end of the second unsuccessful assessment attempt, a formal student/trainer counseling session will occur, to discuss the student's suitability to the learning program or fees for re-assessment may apply   2. Instructions to Students How you will be assessed / able to demonstrate competency for this unit To demonstrate competence in this unit you must satisfactorily meet the requirements of this Assessment Workbook. The Assessment Workbook represents 1 (one) complete record of evidence. The Assessment Workbook consists of several different Assessments that may include further pieces of evidence to be developed by the student. Each Assessment is reviewed by an Assessor and an outcome determined for each completed Assessment submission. Assessment Instructions for BSBMKG501 Identify and evaluate marketing opportunities Four Assessment Tasks in this workbook must be completed for competency to be achieved in the unit Assessment 1- Case Study Using the workplace scenario information provided, you will determine the scope of a project and develop a portfolio of draft planning documentation to discuss with your Operations General Manager (the assessor). You will then negotiate aspects of the project with your assigned project team. Finally, you will submit final planning documentation for approval. Assessment 2 – Case Study Using the workplace scenario information provided, you will work collaboratively with your project team to administer and monitor a project (initiated, planned and discussed in Assessment Task 1) in order to achieve the project deliverables. Assessment-3- Written Questions The test will be of 60 minutes (Maximum) duration and comprises of short answers questions. This is an open book test, reference papers, notes, student workbook, past assignments can be used. You will need to be deemed satisfactory in all the given assessments to be competent in this unit Rules for Completing Assessments This Assessment Workbook must be completed in Black or Blue pen. White out must not be used. If you need to amend written information cross it out and rewrite the correct information. Additional sheets maybe attached if required. Assessment Length Where space/lines have been provided for responding to an Assessment you should not see the size of the space provided as a guide to the length of your answer. If you require extra room for a response, attach a separate page to this Assessment Workbook with the following points included – your name, date the response/s were made, the unit code and Assessment clearly indicated.   How are the Outcomes for Assessments Assessed? Each Assessment within this Assessment Workbook will be given an outcome of either Satisfactory or Not satisfactory. What does this mean? Satisfactory Outcome: • The Assessor has reviewed the Assessment Workbook against the requirements of the Assessment and is satisfied that all requirements have been met. Not Satisfactory Outcome: • The Assessor has reviewed the Assessment Workbook against the requirements of the Assessment and is not satisfied that all requirements have been met. If you receive a Not Satisfactory outcome you will be given an opportunity to discuss and review with your Assessor the area/s for improvement and resubmit the individual Assessment as per Assessor's instructions. If you receive a Satisfactory outcome for the individual Assessment, then this outcome forms one part of the requirement used to form a final judgement of competency for this unit. How is Competency Achieved? Competency is achieved when you have (4) four satisfactorily completed Assessments within this Assessment Workbook. The Assessor, understanding the rules of evidence, is also able to make a determination of competency for you the individual student factoring the need for reasonable adjustment as required. Student Please Note: • There is zero tolerance for cheating and plagiarism • If you the student are found to have cheated on any forms of assessment, including plagiarism of another's work, you will be required to re-sit an alternative assessment under the supervision of an assessor to confirm competence in this unit. • You must satisfy the requirements for competency within this Assessment Workbook to achieve a competency outcome. You can make and keep copies of all work that you submit. (Optional) Evidence provided by you is retained for our records and not returned to you. 3. Instruction for Assessors Evidence Gathering/Collection required Assessment of a Unit of Competency is based on the review of the Assessments contained within this Assessment Workbook. This Assessment Workbook has been mapped to cover the specifics of the Unit of Competency as per the contents of the Training Package and includes: • Performance Evidence • Knowledge Evidence • Assessment Conditions It is also essential that assessment is conducted with the rules of evidence as a primary focus: • Authentic • Valid • Current • Sufficient How to make a judgement of competency using the Assessments Competency is achieved when you have a combination of (4) four satisfactorily completed Assessments within this Assessment Workbook. The Assessor, understanding the rules of evidence, is also able to make a determination of competency for you the individual student factoring the need for reasonable adjustment as required. Unit Overview Application This unit describes the skills and knowledge required to identify, evaluate and take advantage of marketing opportunities by analysing market data, distinguishing characteristics of possible markets and assessing viability of changes to operations. It applies to individuals working in a supervisory or management marketing or advertising role within a marketing or advertising team or media organisation. No licensing, legislative or certification requirements apply to this unit at the time of publication. ELEMENT PERFORMANCE CRITERIA Elements describe the essential outcomes. Performance criteria describe the performance needed to demonstrate achievement of the element. 1. Identify marketing opportunities 1.1 Analyse information on market and business needs to identify marketing opportunities 1.2 Research potential new markets and assess opportunities to enter, shape or influence each market, and the likely contribution to the business 1.3 Explore entrepreneurial, innovative approaches and creative ideas for their potential business application, and develop into potential marketing opportunities 2. Investigate marketing opportunities 2.1 Identify and analyse opportunities in terms of their likely fit with organisational goals and capabilities 2.2 Evaluate each opportunity to determine its impact on current business and customer base 2.3 Use an assessment of external factors, costs, benefits, risks and opportunities to determine the financial viability of each marketing opportunity 2.4 Determine probable return on investment and potential competitors 2.5 Describe and rank marketing opportunities on their viability, and likely contribution to the business 3. Evaluate required changes to current operations 3.1 Identify and document changes needed to current operations to take advantage of viable marketing opportunities 3.2 Ensure organisational changes to service an increased or different customer base including provision for continued quality of service to existing customers 3.3 Estimate resource requirements for changed operations 3.4 Determine and communicate viability of making changes to current operations to key stakeholders 3.5 Document newly identified marketing opportunities and required changes Foundation Skills This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance. Skill Performance Criteria Description Reading 1.1-1.3, 2.1-2.4, 3.1  Evaluates and comprehends textual information from a range of sources and draws own conclusions Writing 1.1-1.3, 2.5, 3.1, 3.4, 3.5  Integrates information from a number of sources to develop material that supports purposes of documentation using suitable grammatical structure and clear, logical language Oral Communication 2.5, 3.4  Presents opinions, ideas and organisational requirements clearly and creatively using language and presentation techniques appropriate to audience and environment  Elicits views and opinions of others by listening and questioning Numeracy 2.3, 2.4, 3.3  Evaluates financial and marketing data using whole numbers, decimals and percentages to make accurate calculations Navigate the world of work 2.1  Recognises and follows explicit and implicit organisational protocols and meets expectations associated with own role Interact with others 2.5, 3.4  Selects appropriate form, channel and mode of communication for a specific purpose relevant to own role Get the work done 1.1-1.3, 2.1-2.4, 3.1, 3.2, 3.3, 3.4  Develops plans to manage relatively complex tasks with an awareness of how they may contribute to longer-term operational and strategic goals  Makes decisions by systematically analysing information, identifying and evaluating options against set criteria, and choosing most appropriate option  Evaluates outcomes of decisions to identify opportunities for improvement  Develops new and innovative ideas through exploration, analysis and critical thinking Performance Evidence Evidence of the ability to: • identify and evaluate marketing opportunities to determine whether they can meet organisational objectives • document how current business operations need to be modified, and list resources required, to take advantage of newly identified and evaluated opportunities. Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.   Knowledge Evidence To complete the unit requirements safely and effectively, the individual must: • outline key provisions of relevant legislation, codes of practice and national standards affecting marketing operations • describe organisational marketing plan, structure, products and services • explain principles of marketing and marketing mix • describe statistical methods and techniques to evaluate marketing opportunities, including forecasting techniques. Assessment Conditions Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the business development – marketing field of work and include access to: • relevant legislation, regulations, standards and codes • relevant workplace documentation and resources • organisational strategic and marketing plans • case studies and, where possible, real situations.   Assessment One – Research Project Group project and presentation Submission details Candidate's Name Phone No. Assessor's Name Phone No. Assessment Site Assessment Date/s Time/s The due date for this assessment task will be advised by your facilitator. It will not be due until all sections of the Student Workbook have been covered. Your facilitator will schedule in a session time for your pair, or group of three, to present your project. Any variations to this arrangement must be approved in writing by your assessor. Submit this document with any required evidence attached. See specifications below for details. Performance objective The candidate must analyse a case study organisation to identify and evaluate marketing opportunities that can be developed into a proposal and presented to a fictitious board of directors. Assessment description New marketing opportunities require that managers conduct analyses of the market environment to identify and evaluate the viability of opportunities. Proposed changes must be approved by a range of stakeholders including senior managers or a board of directors to gain final approval. You will work in pairs or groups of three for this assessment to identify a case study organisation, undertake an analysis of the organisation and then identify and evaluate the marketing opportunities. The findings will be presented to the class. The organisation can be identified from a number of sources: • A company or business you are familiar with e.g. current or previous employment where you can access organisational strategic and marketing plans to identify and evaluate a new opportunity • A case study from the website, where you can access organisational strategic and marketing plans to identify and evaluate new opportunities. Task Each group is required to undertake a detailed analysis of the assigned case study organisation. The analysis should be undertaken each week for homework after the theory is covered in each session to enable students to complete the assessment in the time allocated. The assessment task will allow students to review their answers and consolidate their knowledge throughout the course. Company Analysis Students must identify a company or business to analyse as a case study. Approval must be sought from the facilitator before proceeding with the analysis of the company or business to ensure it is a suitable organisation. All the areas that need to be covered are listed below. Ensure that you address all key points. Procedure 1. Choose your partner/s. 2. Choose a company or business in consultation with your facilitator. 3. Work through the Student Workbook, so that you have a solid understanding of all techniques. 4. Match the theory with the case study analysis of your chosen business. 5. Once you have completed your case study analysis, you facilitator will identify a time slot to present your findings to the rest of the group. 6. You will need to dress as if presenting your findings to a board of directors. 7. Complete each section as identified in the table below . The table identifies the percentage grade you will receive for each section. Section % Background – about the company or business 5 Describe how you were able to identify background information on the company or business, including all the applicable national standards, codes of practice and privacy. Give an overview of the business, including: • a brief description of the business • aims and objectives of the business. Market Analysis 25 Market background: Competitiveness, type of market structure. Market Size: In terms of dollar value, volume or size. Market Growth: Projected growth trends impacting on the company or business. Key Competitors: Identify and evaluate competitors. Environmental Factors: Potential and barriers of the existing market. Target Markets: Is there potential to expand target markets? Identify and evaluate new marketing opportunity 25 Describe the new opportunity: Is it a product or a service? Marketing strategy: Market penetration, product development, market development or diversification? Describe your strategy and include how you have considered the following industry codes of practice to confirm your strategy: • ADMA – Direct Marketing Code of Practice • Free TV Australia – Commercial Television Industry code of Practice • Australian E-Commerce Best Practice Model • Trade Practices Act Describe how you have considered the privacy laws and ethical principles to identify the opportunities and check with customers for feedback on the new opportunity. Break-even analysis 5 Conduct a break-even analysis of one unit of the product or service. Identify changes to current operations 15 How would you identify any requirements for extended resources (including staff) for changed operations, taking into consideration: • the anti-discrimination legislation • the principles of equal opportunity • equality and diversity. Presentation 25 Document opportunity and present to the board of directors for approval. Specifications You must provide: • A summary of the documented proposal is to be presented to a Board of Directors for approval. This may include: o a PowerPoint presentation o copies of written summary sheet o a written document outlining the new opportunity and addressing all the criteria tabulated above. • The summary sheet for the presentation should be no more than one page in length while the Case Study Analysis should be no more than ten pages. Your assessor will be looking for: • consistent effort throughout the project • clear and uncluttered diagrams and graphs • documentation and tasks completed accurately and submitted in a timely manner.   Assessment 1 – Research Project Date: Satisfactory Not Satisfactory Trainer/Assessor Initial Reassessment Date: Satisfactory Not Satisfactory Trainer/Assessor Initial Confirmation of verbal responses if required Assessor Declaration I declare that the student and I have verbally answered, clarified and provided the responses as listed above Date Trainer Assessor Signature Student Declaration That all work undertaken is my own, and I have not participated in Plagiarism, Copying, Cheating or Collusion to achieve these recorded results. Student Signature If verbal assessment is required a written responses will be provided in RED pen where relevant. DO NOT amend dates if possible. If you write in the wrong section you need to cross it out and rewrite the correct information. White out must not be used. Please Note: • A zero tolerance to cheating and plagiarism is taken • If a student is found to have cheated on any forms of assessment, including plagiarism of another's work, they will be required to re-sit an alternative assessment under the supervision of an assessor to confirm competence in this unit. • A Student must satisfy the requirements for competency within this Assessment Workbook to achieve a competency outcome. • A Completed Assessment Workbook and any additional evidence provided by the student is retained for our RTO records and is not returned to the student. It is important that all areas of this Assessment Workbook are completed prior to submission to the administration department for final outcome recording. STUDENT ASSESSMENT DECLARATION  I have undertaken sufficient activities within this unit of competency and I am ready to attempt the assessment required to demonstrate competency.  I understand the assessment framework and requirements that will be used by an Assessor to make a formal judgement of my competency  The work that I have submitted in this Assessment Workbook is my own  I understand the re-assessment process that will be followed if I am unsuccessful in gaining a satisfactory result in the required Assessments   Assessment Two – Case Study Individual case study Submission details Candidate's Name Phone No. Assessor's Name Phone No. Assessment Site Assessment Date/s Time/s The assessment task is due on the date specified by your assessor. Any variations to this arrangement must be approved in writing by your assessor. Submit this document with any required evidence attached. See specifications below for details. Performance objective The candidate must demonstrate ability, knowledge and skills in identifying and evaluating marketing opportunities. Assessment description New marketing opportunities require managers to conduct analyses of the market environment to identify and evaluate the viability of opportunities. This assessment will identify how you can apply your knowledge of the theory involved with identifying and evaluating marketing opportunities to a case study. Each student is required to open, read and research the case study assignment in order to answer the questions. Task Case Study Dell is one of the world's largest providers of computer systems and services. You are required to read an online Financial Review case study on Dell. The case study outlines the features of the Dell direct customer business model and examines ways in which Dell is altering its approach to meet the changing needs of its customers. Open and read the Dell case study by following the link/s below before commencing your assessment. • Financial Review Dell case study: • Financial Review case study listing homepage:   Procedure 1. This case study analysis will be undertaken during class time, your assessor will inform you of which session the assessment will take place in. 2. Answers all questions. Specifications You must provide: • a document which contains the answers to all questions. Your assessor will be looking for: • clear expression of ideas • knowledge of marketing theory • a demonstrated application of theory to the case study. Adjustment for distance-based learners Distance learners should complete the assignment and send it to their facilitator once completed. Questions 1. List ways that Dell conducts research on its customers to continually improve products and services. 2. What are the features of Dell's research? 3. What is Dell's unique selling point? 4. What are the strategies Dell use to generate revenue? 5. What does return on investment mean in relation to Dell's marketing campaign and how is it measured? 6. Identify three external threats and two internal weaknesses that Dell could face. 7. What types of information can a business gather from its internal systems about its customers to assist in the planning process? 8. List four ways environment scanning can be conducted to look for information. 9. Describe qualitative and quantitative research and provide three ways research could be conducted. 10. How could the Australian Bureau of Statistics assist with the research process? 11. What is a business opportunity? Provide two examples. 12. What is a business threat? Provide one example. 13. What does the Pareto Principle mean? How could your business use the Pareto Principle to grow market share of a product? 14. True or False? a) As a result of increased competition, the lifespan of business opportunities in the marketplace is increasing. b) The success of a new opportunity is always measured in terms of profit. c) It is important that any new product or service is assessed at each stage of the development process and should not proceed to the next stage until it has met the specified requirements. d) If a number of new product or service ideas are developed, the ideas should be ranked against criteria to determine the best idea. e) A marketing information system is available as a software package. 15. Describe how Ansoff's Matrix is used to develop new opportunities with a range of strategies. 16. Break-even Analysis: Calculate the break – even point for ice-cream sales. Ice-creams are bought for $2.00 each and sold for $2.50. The business has fixed costs of $400 per week. How many ice-creams must be sold each week and therefore each day to break-even?   Assessment 2 – Case Study Date: Satisfactory Not Satisfactory Trainer/Assessor Initial Reassessment Date: Satisfactory Not Satisfactory Trainer/Assessor Initial Confirmation of verbal responses if required Assessor Declaration I declare that the student and I have verbally answered, clarified and provided the responses as listed above Date Trainer Assessor Signature Student Declaration That all work undertaken is my own, and I have not participated in Plagiarism, Copying, Cheating or Collusion to achieve these recorded results. Student Signature If verbal assessment is required a written responses will be provided in RED pen where relevant. DO NOT amend dates if possible. If you write in the wrong section you need to cross it out and rewrite the correct information. White out must not be used. Please Note: • A zero tolerance to cheating and plagiarism is taken • If a student is found to have cheated on any forms of assessment, including plagiarism of another's work, they will be required to re-sit an alternative assessment under the supervision of an assessor to confirm competence in this unit. • A Student must satisfy the requirements for competency within this Assessment Workbook to achieve a competency outcome. • A Completed Assessment Workbook and any additional evidence provided by the student is retained for our RTO records and is not returned to the student. It is important that all areas of this Assessment Workbook are completed prior to submission to the administration department for final outcome recording. STUDENT ASSESSMENT DECLARATION  I have undertaken sufficient activities within this unit of competency and I am ready to attempt the assessment required to demonstrate competency.  I understand the assessment framework and requirements that will be used by an Assessor to make a formal judgement of my competency  The work that I have submitted in this Assessment Workbook is my own  I understand the re-assessment process that will be followed if I am unsuccessful in gaining a satisfactory result in the required Assessments Assessment Three –Written Question Student Name Student ID Date Instructions Student Instructions: The test will be of 60 minutes (Maximum) duration and comprises of short answers questions. This is an open book test, reference papers, notes, student workbook, past assignments can be used. The criteria to be applied in grading test papers will be the accuracy of submitted answers and demonstrated understanding of the subject matter covered in the unit It is your responsibility to be aware of the requirements for this course and understand that you will have to answer all questions to arise competency in this test You will need to be deemed competent in all the given assessments to pass the unit Make sure you: • Answer all questions • Use a blue or black pen. Assessments written in pencil or other colours will not be accepted. • Ask your assessor if you do not understand a question. Whist your assessor cannot tell you the answer, she may be able to re-word the question for you Do not talk to your classmates as it will be assumed that you are asking for answers. If you are caught talking, you will be asked to leave and your assessment will not be marked. • Do not cheat. Anyone caught cheating or discussing the test will automatically be marked Not Yet Competent for this unit, and will be required to pay a monetary penalty to resist the unit. • There are NO EXCEPTIONS to this rule.   Assessment 3- Written Question Date: Satisfactory Not Satisfactory Trainer/Assessor Initial Reassessment Date: Satisfactory Not Satisfactory Trainer/Assessor Initial Confirmation of verbal responses if required Assessor Declaration I declare that the student and I have verbally answered, clarified and provided the responses as listed above Date Trainer Assessor Signature Student Declaration That all work undertaken is my own, and I have not participated in Plagiarism, Copying, Cheating or Collusion to achieve these recorded results. Student Signature If verbal assessment is required a written responses will be provided in RED pen where relevant. DO NOT amend dates if possible. If you write in the wrong section you need to cross it out and rewrite the correct information. White out must not be used. Please Note: • A zero tolerance to cheating and plagiarism is taken • If a student is found to have cheated on any forms of assessment, including plagiarism of another's work, they will be required to re-sit an alternative assessment under the supervision of an assessor to confirm competence in this unit. • A Student must satisfy the requirements for competency within this Assessment Workbook to achieve a competency outcome. • A Completed Assessment Workbook and any additional evidence provided by the student is retained for our RTO records and is not returned to the student. It is important that all areas of this Assessment Workbook are completed prior to submission to the administration department for final outcome recording. STUDENT ASSESSMENT DECLARATION  I have undertaken sufficient activities within this unit of competency and I am ready to attempt the assessment required to demonstrate competency.  I understand the assessment framework and requirements that will be used by an Assessor to make a formal judgement of my competency  The work that I have submitted in this Assessment Workbook is my own  I understand the re-assessment process that will be followed if I am unsuccessful in gaining a satisfactory result in the required Assessments Student Assessment Record This record sheet is to be completed for each student before the unit commencement and at the end of the unit. Where the student is not deemed Satisfactory in an assessment, discuss the issues of the assessment with the student and allow them to be (reassessed at a different date). If the student does not meet Satisfactory again, mark as NS and the student will be required to arrange reassessment with the RTO Coordinator. The record must be kept together with all assessments of the student and submitted to the RTO Coordinator as evidence. Student Name Trainer Name Student Number Term/Year Commencement Date Student Signature Trainer Signature Assessment Outline: All tasks must be completed and a competent result obtained If mark does not achieve competency a reassessment must be undertaken and results recorded. Assessment Type Result Date Reassess (circle) Result Date Satisfactory Not Satisfactory Assessment 1 N Y Assessment 2 N Y Assessment 3 N Y Competent/Not Competent (Enter relevant Unit result) Trainer Comments: PLEASE NOTE: There is an assessment appeals process available to students. Please discuss this with your Trainer or course coordinator Plagiarism, Copying, Cheating, Collusion Plagiarism Failure to acknowledge the work of others contravenes Australian and International Copyright Law. If Students NYC to acknowledge the work of others, they are plagiarising and will be dealt with as per Institute Policy Copying Copying the work of others is NOT ACCEPTABLE. Copying will result in an automatic NYC for the Unit. Cheating Cheating in any form is NOT ACCEPTABLE. Cheating will result in an automatic NYC for the Unit. Collusion Collusion (working with others) for an individual assessment will be regarded as cheating and will result in a NYC for the Unit The following details must be completed by trainer and student Declaration I hereby certify that: That all work undertaken is my own, and I have not participated in Plagiarism, Copying, Cheating or Collusion to achieve these recorded results. Student Signature (Unit Completion/Results) Date Assessor Signature (Unit Completion/Results) Date Reasonable Adjustment Information Reasonable Adjustment details applied to this student What reasonable adjustment was made: Why this adjustment was made: Administrative use only Entered onto Student Management Database ________________ Date Initials   Feedback on this Assessment Workbook Feedback Form Instructions: In an effort to continuously improve our Assessment Workbooks, please feel free to document any feedback or suggestions you may have. Once completed, please remove this page and submit it to your Assessor at any time during your assessment process. This form will then be forwarded to our Program Manager for further review and consideration. Feedback: