Department of Travel and Tourism management Page 1 of 6 HND Assignment Brief Session: September 2016 Programme title Pearson BTEC Level 5 HND in Travel and Tourism Management Unit number and title 3 The Developing Manager Assignment number & title 1 of 1 Career Development Plan and Management Development Assessor (s) Lila Moshtael and Miguel Costa Final assignment submission deadline 9 - 14 January 2017 Late submission deadline 16 – 21 January 2017 The learners are required to follow the strict deadline set by the College for submissions of assignments in accordance with the BTEC level 4 – 7 submission guidelines and College policy on submissions. They should also refer to Merit and Distinction criteria that require evidence of meeting agreed timelines and ability to plan and organise time effectively without which the learner may not expect to receive a higher grade. Resubmission deadline TBA Feedback In-class feedback will be available from draft submissions on a task-by-task basis as a formative feedback and also for initial submission. Final feedback will be available within 2 – 3 weeks of the assignment submission date. General Guidelines  The work you submit must be in your own words. If you use a quote or an illustration from somewhere you must give the source.  Include a list of references at the end of your document. You must give all your sources of information.  Make sure your work is clearly presented and that you use readily understandable English.  Wherever possible use a word processor and its "spell-checker". Internal verifier Philip Clough Signature (IV of the brief) * Date 29/09/2016Department of Travel and Tourism management Page 2 of 6 ICON College of Technology and Management Pearson BTEC Level 5 HND in Travel and Tourism Management (QCF) Unit 3: The Developing Manager (L5) Session: September 2016 Recommended Word count: 3000 This Unit will be assessed by a written coursework assignment. ASSIGNMENT Assignment Context and Business Scenario You are in the process of applying for the post of Management Trainee with one of the leading UK Travel and Tourism organisations. This is an exciting opportunity of a lifetime. Appointment to this position would bring you career opportunities with this company and it is very much in line with your career goals. You are required to carry out an in-depth investigation on the management practices of the company. It requires you to analyse the management styles and compare the management styles with other organisations in the same field. You also need to assess the leadership characteristics of the senior managers and the communication process within the company to be able to compare the management practices with other leading organisations in the same fields. You need to look into organisational culture of this business to be able to understand how you can fit within. What you must do Assume that the company Director wants to ensure that only the best candidate for this position is recruited and therefore requires all candidates to review their own potential as a perspective manager, including a self-assessment of their skills, setting objectives for career development within the company, and to be able to show with examples how candidates can lead and motivate the team as well as how their managerial and personal skills can contribute to the success of the company. This requires you to carry out four tasks as given below: Required: Chose a Hospitality organisation in the UK that would represent the above scenario and carry out the following 4 tasks. Task 1 Prepare a brief report based on your investigation of the chosen organisation consisting of the following items: A. Compare the different management styles that you may have observed and discuss the leadership characteristics of the senior managers [P 1.1 & P1.2] B. Evaluate the communication process within the chosen organisation and analyse organisational culture as well as the process of change that is taking place in your organisation. [P 1.3 & P 1.4]  M 1: Effective approach to study and research in comparisons of different management styles in Hospitality organisations has been applied [P1.1].Department of Travel and Tourism management Page 3 of 6 Task 2 In order to review your own potential as a perspective manager for this organisation: A. Assess your own management skills and performance using the format provided by the tutor and analyse your own strengths, weaknesses, opportunities and threats. [P 2.1 & P2.2] B. Set and prioritise objectives and targets to develop your own potentials [P2.3]  M2: A range of methods and techniques have been applied to assess one's own management skills [P2.1].  D1: validity of the outcomes of self-assessment has been evaluated and conclusion drawn on the strengths and weaknesses [P2.2]. Task 3 Write a report based on your past experience or future role in the chosen organisation, demonstrating your ability to A. Lead and motivate a team to achieve an agreed goal or objective [P 3.1] B. Justify the managerial decisions you may have made or you would make to support the achievement of agreed goals and objectives and recommendations for improvements [P3.2]  M 2: Relevant theories and techniques have been applied to justify the managerial decision taken [P3.2]. Task 4 Create a career development plan for employment within the chosen organisation: A. Explain how your own managerial and personal skills will support career development and set the agenda for future. [P 4.1] B. Review career and personal development needs, current performance and future needs to produce a development plan with career goals and objectives. [P4.2]  M 3: Appropriate approach and structure have been applied to produce and present your career development plan [P4.2]  D 2: Substantial activities have been planned, managed and organised to present the carer development plan on time [P4.2].  D 3: Sound self-evaluation has carried out to develop career goals and objectives [P4.2]Department of Travel and Tourism management Page 4 of 6 Relevant Information 1. Outcome of the Unit On successful completion of this unit a learner will: Assessment criteria for pass: To achieve each outcome a learner must demonstrate; Questions reflecting the Outcome L01. Understand the principles and practices of management behaviour 1.1 compare different learning styles 1.2 discuss leadership characteristics 1.3 evaluate communication process in selected business 1.4 analyse organisational culture and change in selected business Task 1 L02. Be able to review own potential as prospective manager 2.1 assess own management skills performance 2.2 analyse personal strengths, weaknesses, opportunities and threats 2.3 set and prioritise objectives and targets to develop own potential Task 2 L03 Be able to show managerial skills within a business and service context 3.1lead and motivate a team to achieve an agreed goal or objective. 2.1 justify managerial decisions made to support achievement of agreed goal or objective and recommendations for improvements Task 3 L04. Be able to create a career development plan for employment within a business and service context 4.1 explain how own managerial and personal skills will support career development 4.2 review career and personal development needs, current performance and future needs to produce development plan Task 4 2. Grading Criteria for Merit and Distinction of this coursework Merit (M1, M2, M3) Distinction (D1, D2, D3) Descriptors Indicative characteristics Descriptors Indicative characteristics M1: Identify and apply strategies to find appropriate solution M 1: Effective approach to study and research in comparisons of different management styles in Hospitality organisations has been applied [P1.1]. D1:Use critical reflection to evaluate own work and justify valid conclusions D1: validity of the outcomes of self-assessment has been evaluated and conclusion drawn on the strengths and weaknesses [P2.2]. M2: Select/design and apply appropriate methods/techniques M2: A range of methods and techniques have been applied to assess one's own management skills [P2.1]. D2: Take responsibility for managing and organising activities D 2: Substantial activities have been planned, managed and organised to present the carer development plan on time [P4.2]. M3: Present and communicate appropriate findings M 3: Appropriate approach and structure have been applied to produce and present your career development plan [P4.2] D3: Demonstrate convergent/lateral/cr eative thinking D 3: Sound self-evaluation has carried out to develop career goals and objectives [P4.2]Department of Travel and Tourism management Page 5 of 6 3. Preparation guidelines of the Coursework Document a. All coursework must be word processed. b. Document margins must not be more than 2.54 cm (1 inch) or less than 1.9cm (3/4 inch). c. Font size must be within the range of 10 point to 14 point including the headings and body text (preferred font size is 11). d. Standard and commonly used type face such as Arial should be used. e. All figures, graphs and tables must be numbered. f. Material taken from external sources must be properly refereed and cited within the text using Harvard standard g. Do not use Wikipedia as a reference. h. Word limit must be strictly followed. 4. Plagiarism and Collusion Any act of plagiarism or collusion will be seriously dealt with according to the College regulations. In this context the definition and scope of plagiarism and collusion are presented below: Plagiarism is presenting somebody else's work as your own. It includes copying information directly from the Web or books without referencing the material; submitting joint coursework as an individual effort. Collusion is copying another student's coursework; stealing coursework from another student and submitting it as your own work. Suspected plagiarism or collusion will be investigated and if found to have occurred will be dealt with according to the college procedure. (For details on Plagiarism & Collusion please see the student hand book) 5. Submission a. Initial submission of coursework to the tutors is compulsory in each unit of the course. b. Student must check their assignments on ICON VLE with plagiarism software Turnitin to make sure the similarity index for their assignment stays within the College approved level. A student can check the similarity index of their assignment three times in the Draft Assignment submission point located in the home page of the ICON VLE. c. All Final coursework must be submitted to the Final submission point into the unit (not to the Tutor). A student would be allowed to submit only once and that is the final submission. d. Any computer files generated such as program code (software), graphic files that form part of the coursework must be submitted as an attachment to the assignment with all documentation. e. Any portfolio for a unit must be submitted as a hardcopy to examination office. f. The student must attach a tutor's comment in between the cover page and the answer in the case of Resubmission. 6. Good practice a. Make backup of your work in different media (hard disk, memory stick etc.) to avoid distress for loss or damage of your original copy. 7. Extension and Late Submission a. If you need an extension for a valid reason, you must request one using an ExceptionalDepartment of Travel and Tourism management Page 6 of 6 Extenuating Circumstances (EEC) form available from the College examination office and ICON VLE. Please note that the lecturers do not have the authority to extend the coursework deadlines and therefore do not ask them to award a coursework extension. The completed form must be accompanied by evidence such as a medical certificate in the event of you being sick. b. Late submission will be accepted and marked according to the college procedure. It is noted that late submission may not be graded for Merit and Distinction. c. All Late coursework must be submitted to the Late submission point into the unit (not to the Tutor). A student would be allowed to submit only once and that is the final submission. 8. Submission deadlines Formative feedback Week 11/12 Study Week Week 13/14 Final Submission 9 - 14 January 2017 Late submission 16 - 21 January 2017 Submit to: Online to the ICON VLE only