How would you describe your typical customers and what do they need from your team/organisation in terms of products and services? In regards to these products and services, what specific requirements do your customers have – e.g. delivery, quality, support services etc? Please refer to the "Products and Services" factors outlined in your workbook. 2. Describe tasks and processes in place at your workplace to ensure that your team deliver on the customer's expectations of products or services? 3. Of these nominated processes and work tasks, which could you/do you and your team regularly reflect upon, challenge and continuously improve? In each case nominate how you could influence processes and work tasks whilst referring to the "People/Work Methods" factors outlined in your workbook. 4. How does your organisation currently conduct continuous improvement? Provide two examples. 5. How does your organisation ensure that proposed changes in product/services and process improvements meet sustainability requirements?