Assignment title: Information
Discuss the application of William Edwards Deming's 1st principle of quality management (i.e. Create constancy of purpose toward improvement of product and service) through the use of a 21st Century industry example. This means you need to consider Deming's 1st principle and discuss how it applies illustrating with the example of an industry/company operating in the 21st century. You may find lots of information on, for example, the car manufacturing industry as quality practices were very strong in the 1980s and 1990s and you might explore Ford who still today uses quality practices in the form of Six Sigma. You need to access this journal article journal article as background to discuss this topic Brown, A. (2013). Quality: Where have we come from and what can we expect? The TQM Journal, 25(6), pp. 585 – 596. You need to use at least two other sources: another scholarly article and your textbook. You can use other sources if you wish.