Australian Institute of Workplace Learning Pty Ltd (RTO ID: 91282) trading as Central College Online - a member of GCA Group of Companies Pty Ltd. ABN 36 122 507 108 Locked Bag 7 | Redfern Sydney NSW 2016 Australia T: +61 (02) 8228 6796 | www.centralcollegeonline.edu.au Manage knowledge and information [BSBINM601] ASSESSMENT GUIDE 2Assessment guide BSBINN601 ©Copyright Group Colleges Australia Page 2 | 11 File Name: AG-BSBINM601- Assessment guide 2 v2.1ap.docx Copyright notice ©2016 GCA Except as provided by the Copyright Act 1968, no part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means without the prior written permission of the publisher.Assessment guide BSBINN601 ©Copyright Group Colleges Australia Page 3 | 11 File Name: AG-BSBINM601- Assessment guide 2 v2.1ap.docx Assessment 2: BSBINM601.A2 Skills and knowledge activity Guidelines Word count The report should be between 2,500 to 3,000 words excluding the references, tables and diagrams. Presentation format The assessment must be typewritten in a MS Word document format. Research This work has to be based on your individual research (e.g. journals, articles and other publications using internet). You may gather information from group discussion with your colleagues and trainer. However, the outcome of this assessment will be your own and you will be individually assessed by your trainer through observation and quality of project you present. While achieving this outcome you will consider all the concepts relating to providing a leadership across the organisation. Submission procedure Upload to the submission link located in Assessment 2 tab of your unit page. Objective To provide you with an opportunity to demonstrate your knowledge of the foundation skills, knowledge evidence and performance evidence. Activity Complete the following individually or in a group (as applicable to the specific activity and the assessment environment): Complete the following individually and attach your completed work to your workbook. The answers to the following questions will enable you to demonstrate your knowledge of: • Reading • Writing • Oral communication • Numeracy • Navigate the world of workAssessment guide BSBINN601 ©Copyright Group Colleges Australia Page 4 | 11 File Name: AG-BSBINM601- Assessment guide 2 v2.1ap.docx • Interact with others • Get the work done • Existing and emerging technologies and how they can be used in knowledge and information management • Statistical analysis and other quantitative methods commonly used in decision making • Key features of management information systems and decision support systems • Risk management plans to determine acceptable courses of action Answer the question in as much detail as possible, considering your organisational requirements. 1. Describe the ways in which staff and customer feedback is important when dealing with business issues. 2. What methods can you use to identify business issues? Why is it important to define and analyse these? 3. Give an example of an issue being identified in the workplace, such as a product being shipped out late, and suggest which information you could access to help track the issue or error. Why is it important to be aware of different information sources in the event of a problem? 4. You are tasked with producing company materials. • Why do you need to ensure that you use reliable information? • How will you ensure that the information is reliable? 5. Detail why some information relevant to the operation of the business might not be recorded in the information systems. 6. Why is it important to have objectives for your analysis? Give an example of an analysis objective. 7. How can you use patterns in business operations to determine cause and effect?Assessment guide BSBINN601 ©Copyright Group Colleges Australia Page 5 | 11 File Name: AG-BSBINM601- Assessment guide 2 v2.1ap.docx 8. What is a statistical analysis? Give an example of when a statistical analysis might benefit your own organisation. 9. Why is it advised to conduct a sensitivity analysis before you implement a solution to a problem? List some questions a sensitivity analysis may include. 10. Why does your documentation need to show how you reached your conclusion? 11. Why should you adjust the information management system to meet your processing objectives? Which kinds of adjustments might you make? 12. Why do you need to check that evidence and information to support a decision exist? 13. Why do you need to assess the risk associated with different solutions? 14. How can quantitative methods assist you with decision making? Give three examples of quantitative methods. 15. Why might you need to consult others for information? Give examples of external contacts that your organisation may already have in place. 16. Why do you need to ensure that only persons permitted and authorised to do so are allowed to make decisions on behalf of the company? 17. Why do you need to ensure that your decisions are in accordance with organisational guidelines? 18. Why do decisions need to be consistent with organisational objectives, values and standards? Give some examples of what these objectives, values or standards might include.Assessment guide BSBINN601 ©Copyright Group Colleges Australia Page 6 | 11 File Name: AG-BSBINM601- Assessment guide 2 v2.1ap.docx 19. Why do decisions need to be made in a timely manner? Describe how Eisenhower's urgent vs. important principle can help you to prioritise tasks. 20. You are tasked with managing the organisation's information needs. What are some of your considerations? 21. Why is it important to update information systems and databases? What are some different ways that organisations can choose to manage their system updates? 22. Why do you need to test information systems to check that they meet the requirements of the decision maker(s)? 23. Suggest some negative consequences of failing to ensure that information to be communicated is correct and relevant. 24. Why are communication plans useful? 25. Why are confidentiality and privacy laws applied to the communication of personal and sensitive information? 26. Why does the communication plan need to be reviewed and updated regularly? 27. Why do your communications need to use a media that allows for efficiency and quality? 28. What is the main reason for gaining and protecting corporate knowledge?Assessment guide BSBINN601 ©Copyright Group Colleges Australia Page 7 | 11 File Name: AG-BSBINM601- Assessment guide 2 v2.1ap.docx MARKING SHEET & RESULTS ASSESSMENT 2 – BSBINM601.A2 ASSESSMENT TITLE COURSE NAME SUBJECT NAME SUBJECT CODE SUBMISSION DATE STUDENT NAME: STUDENT ID PLAGIARISM DECLARATION I declare that: • This assessment item is my own work; all sources properly acknowledged; and has not been submitted for academic credit elsewhere. • All reasonable care has been taken to ensure that no other person has been able to copy this work either in paper or electronic form. • I acknowledge that the assessor of this item may, for the purpose of assessing this item: o Reproduce this assessment item and provide a copy to another member of the college; and/or, o Communicate a copy of this assessment item to a plagiarism checking service (which may then retain a copy of the assessment item on its database for the purpose of future plagiarism checking). • I certify that I have read and understood the College rules in respect of student academic misconduct. Student Signature DateAssessment guide BSBINN601 ©Copyright Group Colleges Australia Page 8 | 11 File Name: AG-BSBINM601- Assessment guide 2 v2.1ap.docx ASESSMENT CRITERIA (Assessor to complete) Candidate's Name Assessor or Observer's Name Unit of Competence (Code and Title) Date of Assessment Location Tasks to be observed, demonstrated or simulated if appropriate Yes No Comment 1. Obtain information relevant to business issues: Did the learner demonstrate that they could review staff and customer feedback and business performance data? 2. Obtain information relevant to business issues: Did the learner demonstrate that they could identify, define and analyse business problems and issues? 3. Obtain information relevant to business issues: Did the learner demonstrate that they could identify information required to reach a decision on problems/issues? 4. Obtain information relevant to business issues: Did the learner demonstrate that they could source and gather reliable information? 5. Obtain information relevant to business issues: Did the learner demonstrate that they could test information for reliability and validity and reject where contradictory or ambiguous?Assessment guide BSBINN601 ©Copyright Group Colleges Australia Page 9 | 11 File Name: AG-BSBINM601- Assessment guide 2 v2.1ap.docx 6. Obtain information relevant to business issues: Did the learner demonstrate that they could utilise formal and informal networks to access corporate knowledge/memory not held in formal systems and review appropriately? 7. Analyse information and knowledge: Did the learner demonstrate that they could ensure objectives for analyses are clear, relevant and consistent with the decisions required? 8. Analyse information and knowledge: Did the learner demonstrate that they could identify patterns and emerging trends correctly and interpret as to cause and effect? 9. Analyse information and knowledge: Did the learner demonstrate that they could utilise statistical analyses and interpretation where appropriate? 10. Analyse information and knowledge: Did the learner demonstrate that they could undertake sensitivity analysis on any proposed options? 11. Analyse information and knowledge: Did the learner demonstrate that they could ensure documentation reflects a logical approach to the evaluation of the evidence and conclusions drawn? 12. Analyse information and knowledge: Did the learner demonstrate that they could adjust management information systems/decision support systems to meet information processing objectives? 13. Take decisions on business issues identified: Did the learner demonstrate that they could utilise risk management plans to determine acceptable courses of action? 14. Take decisions on business issues identified: Did the learner demonstrate that they could utilise appropriate quantitative methods to assist decisionAssessment guide BSBINN601 ©Copyright Group Colleges Australia Page 10 | 11 File Name: AG-BSBINM601- Assessment guide 2 v2.1ap.docx making? 15. Take decisions on business issues identified: Did the learner demonstrate that they could consult specialists and other relevant groups and individuals? 16. Take decisions on business issues identified: Did the learner demonstrate that they could ensure decisions taken are within the delegation/accountability of the group/individual responsible? 17. Take decisions on business issues identified: Did the learner demonstrate that they could make decisions in accordance with organisational guidelines and procedures? 18. Take decisions on business issues identified: Did the learner demonstrate that they could ensure decisions taken are consistent with organisational objectives, values and standards? 19. Take decisions on business issues identified: Did the learner demonstrate that they could ensure decisions are taken in a timely manner? 20. Disseminate information to the organisation: Did the learner demonstrate that they could ensure advice/information needs are documented and are specific to location, format and time line requirements? 21. Disseminate information to the organisation: Did the learner demonstrate that they could document information and update databases regularly?Assessment guide BSBINN601 ©Copyright Group Colleges Australia Page 11 | 11 File Name: AG-BSBINM601- Assessment guide 2 v2.1ap.docx 22. Disseminate information to the organisation: Did the learner demonstrate that they could design and test systems to meet information requirements of decision makers? 23. Disseminate information to the organisation: Did the learner demonstrate that they could ensure information is up-to-date, accurate, relevant and sufficient for the recipient? 24. Disseminate information to the organisation: Did the learner demonstrate that they could develop communication plans and disseminate information? 25. Disseminate information to the organisation: Did the learner demonstrate that they could adhere to confidentiality/privacy policies in the transmission/release of information/advice? 26. Disseminate information to the organisation: Did the learner demonstrate that they could review and update communication plans regularly? 27. Disseminate information to the organisation: Did the learner demonstrate that they could utilise technology which provides optimum efficiency and quality? 28. Disseminate information to the organisation: Did the learner demonstrate that they could maintain corporate knowledge and ensure security? The candidate's performance was: Not Satisfactory Satisfactory Resubmit Further Comments: Candidate's Signature Assessor/Observer's Signature