Question Systems Analysis and Design Q The Jordans Library is located in a remote village called Jordans in Buckinghamshire. Currently it has about 300 members. A person, who is 18 or above can become a member. There is a membership fee of £20 for a year. There is a form to be filled in which person fills personal details. These forms are kept in store for maintaining members' records and knowing the membership period.

A member can issue a maximum of three books. He/she has three cards to issue books. Against each card a member can issue one book from library. Whenever a member wishes to issue a book and there are spare cards, then the book is issued. Otherwise that request is not entertained. Each book is to be returned on the specified due date. If a member fails to return a book on the specified date, a fine of £1 per day after the due return date is charged. If in case a card gets lost then a duplicate card is issued. Accounts are maintained for the membership fees and money collected from the fines. There are two librarians for books return and issue transaction. Approximately 100 members come to library daily to issue and return books.

There are 5000 books available out of which 1000 books are for reference and cannot be issued. Records for the books in the library are maintained. These records contain details about the publisher, author, subject, language, etc. There are suppliers that supply books to the library. Library maintains records of these suppliers.

Many reports are also produced. These reports are for details of the books available in the library, financial details, members' details, and supplier's details.

Currently all functions of the library are done manually. Even the records are maintained on papers. Now day by day members are increasing due to a large development which has taken place on the outskirts of the village. Maintaining manual records is becoming difficult task. There are other problems also that the library staff is facing. For example, when issuing duplicate cards to a member, it is very difficult to check whether their problem is genuine. Sometimes the library staff member needs to know about the status of a book as to whether it is issued or not. So to perform this kind of search is very difficult in a manual system.

Also management requires reports for books issued, books in the library, members, and accounts. Manually producing the reports is a cumbersome job when there are hundreds and thousands of records.

Management plans to expand the library, in terms of books, number of members and finally the revenue generated. It is observed that every month there are at least 50-100 requests for membership. For the last two months the library has not entertained requests for the new membership as it was difficult to manage the existing 300 members manually. With the expansion plans, the management of the library aims to increase its members at the rate of 75 per month. It also plans to increase the membership fees from £20 to £50 for yearly and £30 for half year, in order to

provide it's members better services, which includes increase in number of books from 3 to 4. Due to the problems faced by the library staff and its expansion plans, the management is planning to have a system: 1. that would eradicate the needs of cards.

2. to automate the functions of record keeping and report generation. 3. which could help in executing the different searches in a faster manner.

4. to handle the financial details. You work for Buckinghamshire County Council in Aylesbury as a Systems Analyst. The Project Manager on your team has asked you to go to the library and perform full systems investigation.

Task 1 a) Read the case study carefully and establish which requirements analysis techniques you will apply to this case study and why? (Business Protest Automation (BPA), Business Process Improvement (BPI) or BPE)

b) Produce a list of questions which will enable you to gather further information from the library management and conduct an interview with your tutor. When designing questions make sure you think about functional and non-functional requirements. (M2.7a)