What you have to do Answer the following question (minimum 1000 words) Question1 Providing an effective service means understanding the persons who are receiving the service. This means understanding the background and/or history of the recipient of the service. a. Provide an example from your experiences delivering a service where you acknowledged and respected the background and/or history of the recipient. b. Select two (2) from the list below and briefly explain your knowledge and/or respect for each as part of the delivery service you provide. • diversity of culture • skin and language groups • family structures • art and • religion Question 2 Within many workplaces there is multiculturalism effectively providing services to their clients. a. From your experiences identify two (2) situations that impacted the service delivery to Aboriginal and/or Torres Strait Islander clients – one (1) positive impact and one (1) negative impact. b. Identify your approach to address cultural differences when providing services to your clients. What would you and/or your co-workers need to be aware of? c. List and briefly explain one (1) resource you employ to facilitate a positive and effective service delivery in a cross cultural context. Question 3 When negotiating appropriate strategies to effectively accommodate cultural differences in the workplace, what is meant by 'cultural competence' and LA016530 Assignment; HLTHIR404D Ed7 1 © New South Wales, Department of Education and Communities 2013, Version 1, July 2013 having 'good practice' at the organisational level. Question 4 a. Briefly explain how the awareness of your own culture ensures effective work practices within your practice. What impact would 'stereotyping' have on the cultural realities of others. Question 5 Effective communication between co-workers ensures all services are provided at the highest quality level for the practice. If communication is not effective then there will be a decline in the quality of the service. a. Identify two (2) communication issues you have experienced where they were changed to maintain effective relationships with Aboriginal and/or Torres Strait Islander clients and/or co-workers. b. From the list below select two (2) and explain how each is an effective strategy you use to support a culturally safe environment to deliver a service. 1. Upon first meeting a client 2. Using an ordinary tone and take your time 3. Deciding on a meeting place 4. Sitting arrangement 5. Getting to know the client first 6. The style of your interaction 7. Giving your client equal power in your interactions 8. Avoid direct questions 9. Avoid 'either-or' questions 10. Avoid jargon and abbreviations 11. Eye contact 12. Silence 13. Gratuitous concurrence Question 6 Ineffective and/or inappropriate communication diminishes the services being provided to clients. a. List and explain two (2) ineffective and/or inappropriate uses of communication from your experiences. Briefly explain for one (1) of the ineffective and/or inappropriate uses of communication how this was remodel to become effective. b. What resources were required to accomplish this remodelling? c. Explain under what circumstances you would employ the services of Aboriginal and Torres Strait Islander interpreter to meet duty of care. 2 LA016530 Assignment; HLTHIR404D Ed7 © New South Wales, Department of Education and Communities 2013, Version 1, July 2013 Question 7 Effective workplace relationships are critical to the successful delivery of services to clients. a. Having a professional relationship with co-workers may mean ensuring there is 'cultural safety' within the workplace. Briefly explain what is cultural safety and how would it be created within a workplace. b. Provide an example strategy you would employ that would eliminate negative influences thus maintaining effective relationships with Aboriginal and/or Torres Strait Islander co-workers and clients as appropriate. c. Provide an example used that assists in the resolution of any difficulties, differences or misunderstandings that may occur. Question 8 Identify what you would consider points to include in a strategy to increase the participation of Aboriginal and Torres Strait Islander people in service delivery. Question 9 Briefly explain how a service delivery ensures all service programs reflect cultural safety and appropriate practices and that they encourage self-determination and community control for continuous improvements to outcomes. Question 10 What would be some points to identify and utilise when promoting effective partnerships with Aboriginal and/or Torres Strait Islander people, organisations and communities.