Aims To analyse a set of data (in Microsoft Excel), and write a brief report (in Microsoft Word), identifying and explaining your insights into the surgical operations of BestHealth Hospital. Learning Objectives In the process of this assessment task you will: • plan, schedule and execute project tasks with a view to improving your personal productivity; • gain awareness of some typical issues related to the operation of a small-to-medium size business; • use the functionality of Microsoft Excel 2007/10/13 to manipulate data, analyse it and visualise it in tabular and chart form; and • use the functionality of Microsoft Word to write a brief report of your business observations and recommendations.