Question Business Management

Q • Develop and implement of department strategy according to the company strategy, responsible in

setting section's operational goals, initiate measures and have accountability in reaching these goals

to improve the overall unit's performance. • Define performance management process that measures and evaluates progress against departmental goals.

• Responsible for a result-oriented management and development of people and resources, including provision of a strong day-to-day leadership presence involving resource allocation, monitoring, reporting, and conducting regular staff meetings.

• Manage the section's expenditure and requirements, keeping in mind its impact and utilization on the financial budget.

• Foster organizational culture by establishing quality awareness and service orientation and complying and implementing processes such as Project Management and Change Management.

• Monitor and ensure that the application meets or exceeds the Key Metrics that have been established. • Provide risk assessments in supporting new projects

• Engage in ongoing research of emerging trends and new technologies which may benefit the corporation goal of strategically implementing technology to enhance business performance, and specifically support the support services function • Develop an overall monitoring framework related to business applications support.

Section Head - Application Support, September/2010 – March/2015 • Support in the development and implementations of department strategy according to the company strategy, responsible in setting section's operational goals, initiate measures and have accountability in reaching these goals to improve the overall unit's performance.

• Support the performance management process that measures and evaluates progress against departmental goals.

• Develop, implement and ensure adherence of policies and procedures. • Define, manage the escalated business application support cases received via the IT Helpdesk to meet the SLA's that are in place by coordinating internal IT resources and external suppliers and to ensure 24 X 7 service availability.

• Monitor and ensure that the application meets or exceeds the Key Metrics that have been established.

• Patching by prioritize and ensure quality development of patches that are deployed to the production environment

• Coordinate application releases with cross functional teams to ensure all the related information is gathered to successfully deploy patches and application releases with minimal disruption to customers.

• Provide risk assessments in supporting new projects • Recommend changes or enhancements in available information technology after getting the feedback from the business

• Support an overall monitoring framework related to business applications support