This is the continuity of my previous request and the work was done by your people. Need the continuity. I will provide the other information which I received from you.(the word document) SOUTH WEST AIRLINES . INTERNAL ANALYSIS a. Please identify, draw and explain the firm's distinctive value chain. b. Does the firm tailor its value chain to deliver its unique customer value? c. Provide evidence of the firm's competitive dis/advantage. Please use disaggregated ROCE concept to compare and assess the firms' competitive advantages/ disadvantages. Please state the firm's competitive advantages and disadvantages. Competitive advantages are the better ratios of the comparison.