Identify the relationship and examine the importance of operations strategy, operations objectives to firm's business strategy and competitive setting K2 Employ the transformation process to analyse and measure the performance of operations activities K3 Appraise the key factors influencing a good layout design and examine the differences between manufacturing and service industry K4 Analyse the volume-variety effect on process design and specify the impact of strategic performance objectives on process/product/service design objectives and performance K5 Examine and evaluate how the management of capacity and demand decisions affect corporate performance K6 Critique the differences between traditional quality control vs. Total Quality Management (TQM) and criticism to TQM Skills S1 Develop effective communication skills to present ideas and solutions to specialist and non-specialist audiences S2 Evaluate and justify decisions on chasing and level strategy in capacity planning and control S3 Justify and recommend outsourcing strategy and location facilities based on operations theory S4 Analyse and evaluate the effectiveness of firm's operations strategy and operations system in its competitive setting and provide appropriate improvement solutions