· Ensure that bar area and floor are kept clean and tidy at all times and that all betting card receptacles are filled prior to the start of business· Respond to guest enquiries, requests and complaints in a prompt and courteous manner, taking personal responsibility to ensure maximum guest satisfaction at all times· Perform frequent maintenance walks to ensure all furniture, fittings and equipment are in good order· Complete cash clearances and data entry. Perform advanced cashiering with cash up duties on POS, Gaming floats, KENO floats and TAB floats, and that all discrepancies are reported with a detailed explanation· Perform start up procedure on terminals recording float balances, cash ins and outs and completion of managers cash control log as required.· Ensure TAB/KENO/Gaming, float balance and cash reconciliation is performed according to respective agencies requirements and policy and procedures. Ensure all data entry and required reporting completed on system1.· Complete monthly and weekly gaming procedures including hopper weighs, TAB sweeps and commission· Complete weekly maintenance on terminals and EGM's and reporting to technicians· Report any unusual or suspicious persons/activities happening in the area of security to the Manager, therefore looking after the welfare and safety of both staff and guests.· Knowledge of all current promotions, terms and conditions needed in all areas, issuing loyalty points to patrons and assisting with loyalty kiosk as required for patron.· Gaming duties include, cash handling, writing up book pay voucher for redemption, performing hopper refills to gaming machines, payment of book pays and exchange of money eg. Coins for notes.· Office duties include balancing of the main safe, downloading and transferring gaming machine information.· Entering to the relevant computer system the previous day's work eg. Bills, coins, book pays and refills so accounting information is accurate.· Entering and balancing keno daily trade figures.