How and why can complexity theory be used by change agents to understand emergent change? Must make reference to: Senior, B. and Swailes, S. (2010) Organizational Change. 4th Ed, Harlow: FT Prentice Hall Burnes, B. (2004) "Emergent change and planned change – competitors or allies?: The case of XYZ construction", International Journal of Operations and Production Management, 24(9): 886 – 902. Houchin, K. and MacLean, D. (2005), Complexity Theory and Strategic Change: an Empirically Informed Critique. British Journal of Management, 16: 149–166 Thomas, R and Hardy, C. (2011). Reframing resistance to organizational change.