Appendix 2 – Third Party Report Do not alter or delete sections from this section. The completion of this Third Party Report is an important part of collecting quality evidence to assess a candidate's performance in this unit of competency. The appropriate person (that is, Third Party Observer) to complete this report must be in a position to observe and make valid comments on the candidate's performance. For example;  Supervisor  Manager  Team leader The Third Party observer must hold a business qualification which is at a Diploma level or higher. A JP certified copy of the certificate must be submitted with this Third Party Report. IMPORTANT NOTE: Every item in the Third Party Report must be covered in the video delivery session. INSTRUCTIONS TO THE OBSERVER 1. The student must deliver the session to a one (1) adult participant. 2. Prior to the delivery of each session, the observer must: o familiarise yourself with Appendix 2 – Third Party Report o refer to Appendix 4 – Glossary o clarify any points in the Third Party Report with either the candidate or the candidate's assessor (you may contact an assessor at First Choice Training if you have any questions about this document and what is required) IMPORTANT NOTE: When completing the Third Party Report, please refer to Appendix 4 – Glossary which contains definitions of key terms and words used in the Third Party Report. 3. When completing the Third Party Report, the observer must: o comment on all sections of the Appendix 2 – Third Party Report o not 'tick and flick' the items in the checklist without detailed comments o provide detailed comments regarding the candidate's performance, as this information will be used by First Choice Training trainer/assessor to make a professional judgement of the candidate's competence o provide written feedback to the candidate on their overall performance o hand write all comments on the checklist (hand-writing must be legible) 4. On completion of the session delivery, the observer must: o provide verbal feedback to the candidate o return the completed Third Party Report to the candidate o provide the candidate with a JP certified copy of their business qualification which is at a Diploma level or higher Third Party Report Page 5 of 12 BSBINN502 – Appendix Templates V1 Candidate full name: Third Party full name: Project number: OBSERVATION AREAS OUTCOME YES NO COMMENTS  Uses appropriate language  Uses open-ended and probing questions to interact with the audience  Displays active listening skills  Uses appropriate communication protocols  Share and promotes new ideas  Engages in effective consultation with the audience about ideas  Acknowledge suggestions and improvements from the audience Page 6 of 12 BSBINN502 – Appendix Templates V1  Promote and reinforce the project vision and objective  Evaluate the impact of the current and new physical environment  Respects and trusts the owners decisions and opinions Page 7 of 12 BSBINN502 – Appendix Templates V1 Third Party Declaration Full name Phone Email Company name Position Title Do you agree to be contacted?(please tick) Yes No Do you hold a business qualification at a Diploma level (or higher)? (please tick) Yes No Duration of time working with the candidate Relationship to candidate I Insert full name: make the following declaration:  I participated in the evidence gathering process and understood how to collect the required evidence.  I personally observed the above named candidate from start to finish for the delivery session.  All information and statements made in the Third Party Report are true and accurate. Signature of Third Party Date Witness Declaration (to Third Party signature) Full name Signature of witness Date Page 8 of 12 BSBINN502 – Appendix Templates V1 Appendix 3 – Observation Checklist (Internal) Do not alter or delete sections from this section. A First Choice Training trainer/assessor will use the Observation Checklist (Internal) to assess the delivery session. The assessor can only comment on what they hear and see in the video footage that has been supplied by the candidate. The assessor must complete this Observation Checklist for each session. Observation Checklist (Internal) Candidate full name: Assessor full name: Project number: OBSERVATION AREAS OUTCOME Preparation skills YES NO COMMENTS  Uses appropriate language  Uses open-ended and probing questions to interact with the audience  Displays active listening skills  Uses appropriate communication protocols  Share and promotes new ideas Page 9 of 12 BSBINN502 – Appendix Templates V1  Engages in effective consultation with the audience about ideas  Acknowledge suggestions and improvements from the audience  Promote and reinforce the project vision and objective  Evaluate the impact of the current and new physical environment  Respects and trusts the owners decisions and opinions Page 10 of 12 BSBINN502 – Appendix Templates V1 Appendix 4 – Glossary (definitions for the third party observer) Do not alter or delete sections from this section. Key word/s Explanations Audience The group of learners in attendance at a session. Active listening Active listing involves listening to the information, understanding the information, providing feedback and responding appropriately. Body language The gestures, postures, and facial expressions by which a person manifests various physical, mental, or emotional states and communicates nonverbally with others. Closed questions Closed questions are often used to seek a one or two word reply such as yes or no. This method of questioning is useful when you are trying to obtain concise answers. Communication protocols This involves interpersonal skills, open and closed questioning and active listening. Consult Seeking and giving advice, information and opinion that is with a view to reaching an agreement. Conflict resolution skills Examples include:  Active listening to explore and understand the other person's point of view and communicate your ideas positively and with empathy.  'I' language to take responsibility for your own feelings and maintain your rights without violating the rights of others  Open-ended questions to encourage more than a yes or no answer, gather useful information and open up communication  Fogging to counter unimportant information or inappropriate criticism of people or a situation and acknowledge the other person without agreeing or disagreeing  Negative assertion to acknowledge and accept your own mistakes without feeling putdown, guilty or defensive and accept justified criticism without discussing it further  Win-win approach to explore the needs of both parties and engage in a flow response that moves towards a solution that meets as many needs Cultural and social diversity Contributions of people with different backgrounds, experiences and perspectives. Dressed appropriately Many industries have a dress policy and the candidate needs to dress appropriately according to that policy. Whether that be safety gear ( such as personal protective equipment, hi-visibility clothing, steel cap boots, safety gloves and glasses, ear muffs) in the workplace for factories and mines or a business attire (such as a tie, collared shirt, dress pants, enclosed shoes) for an office environment. Page 11 of 12 BSBINN502 – Appendix Templates V1 Empathy Is the ability to identify with and understand another's situation, feelings and motives. Facilitation skills The act, process, or experience of gaining knowledge through skill (hands on) based learning. To conduct training where the learner gains practical skills (not a lecture). Handouts A document that contains topical information and is distributed to students to help them focus on the session topic. Inappropriate behaviour Examples include; an individual that controls the class and dominates others; uses culturally sensitive language; makes sexist comments and offensive gestures or body language. Interpersonal skills Involves human relations, or the manager's ability to interact effectively with company members. For example, clear communication, assertiveness, empathy, integrity, respect for others, to be a team player and able to deal with conflict positively Integrity Displaying honesty and strong moral principles. Intonation The variation of spoken pitch which indicates the attitudes and emotions of the speaker. Innovation measures Examples include:  Analysis of supply chains, operational and delivery systems  Application and evaluation of performance measures Submission Feedback Reasonable adjustments made: Yes No Outcome: Satisfactory Not yet satisfactory Assessor Signature: Date: 2nd Submission Feedback Reasonable adjustments made: Yes No Outcome: Satisfactory Not yet satisfactory Assessor Signature: Date: 3rd Submission Feedback Reasonable adjustments made: Yes No Outcome: Satisfactory Not yet satisfactory Assessor Signature: Date: FINAL RESULT COMPETENT (C) NOT YET COMPETENT (NYC) Assessor Signature: Date: Assessment One - Written Questions For each question, you must record your written response in the space provided. Page 10 of 23 BSBINN502 – Learner Workbook V1 Q1. Briefly explain how innovation can be integrated into leadership and management activities. Your response must be approximately 150 words in length. Q2. Why is the establishment of work relationships built on mutual respect and trust essential to the success of innovation and change? Your response must be approximately 150 words in length. Q3. From the list below, select one (1) aspect of business that is easily impacted when change is introduced:  Budgetary issues  Challenging changes in relationships  Changes in work practices  Changes in general work climate Referring to your selection, identify three (3) criteria that managers could use to minimise the impact of introducing innovation or change to the organisation. Q4. How could innovative working conditions such as family-friendly leave entitlements, flexible working hours and study leave, encourage further innovative thinking and ideas? Your response must be approximately 150 words in length. Page 11 of 23 BSBINN502 – Learner Workbook V1 Q5. Select and explain three (3) strategies that managers can use to maximise opportunities for innovation within their team. Q6. The physical environment of a workplace can often impact on the creativity and innovative ideas of staff. From the list below, select two (2) factors and explain how each factor could influence creativity and innovation outcomes.  Extent to which design or style links with declared philosophies or objectives  Location of different people  Presence and ambience of relaxation areas  Use of creative messages or images in the workplace  Workspace design and décor  Workstation arrangements and opportunities for interaction Your response must be approximately 150 words in length. Q7. Do you believe sharing information, knowledge and skills is an essential philosophy and approach for today's organisations to follow? Explain your reasons. Your response must be approximately 150 words in length. Page 12 of 23 BSBINN502 – Learner Workbook V1 Q8. Select and explain three (3) essential skills for obtaining a positive reception of ideas from others. Q9. Identify four (4) factors or tools that can motivate your team members to use creative thinking and apply innovative work practices. Q10. Research and summarise two (2) legislative requirements that may impact on operations within a workplace. You must provide the website link/s as evidence of your research. Q11. Suggest five (5) appropriate ways of celebrating innovation within the work environment. Page 13 of 23 BSBINN502 – Learner Workbook V1 Q12. List and explain three (3) typical challenges to innovation within teams and explain options for overcoming each barrier. Q13. In detail explain how managers can promote and support the evaluation of innovative ideas within an organisation. Your response must be approximately 200 words. Q14. Complete the table by researching three (3) formal and three (3) informal learning opportunities for employees to develop the skills required for innovation. Formal learning opportunities Informal learning opportunities Assessment Two – Case Study Case Scenario 1 Chan has been thinking long and hard about the latest workplace agreement. The organisation is about to embark on a course of job redesign for all part-time employees. Multi-skilling will be a major emphasis of this job redesign. Page 14 of 23 BSBINN502 – Learner Workbook V1 Managers will be responsible for leading the job redesign of their own departments. They are to ensure that all employees have a fair input into the process, that EEO, health, safety and welfare issues take top priority, and that there is a net three (3) percent gain in output results. Measures of each department's success will include attendance rates, labour retention rates, number of grievances registered, output, production costs and other benchmark measures of efficiency and quality. As Chan rolls this around in his mind, he can see some obvious benefits to the employees:  they will have a greater variety of tasks to do, and therefore will learn more skills and derive more job satisfaction  they will have a greater say in how their department operates  they will have better career opportunities  hopefully, they will have safer jobs Depending on how the redesign takes shape, they will probably have the opportunity to undertake complete projects, and have more responsibility and more decision making in their jobs. Chan can also see plenty of benefits to the organisation, apart from those stated in the workplace agreement:  multi-skilled staff  improved occupational health and safety  improved and easier recruitment and retention due to increased levels of job satisfaction  more effective use of technology  improved staff morale It all sounds too good to be true. What's the downside of all this then, he wonders. TASK 1 If you were to coach Chan on how to plan, introduce and manage this important organisational change in his department, what steps would you recommend he follow and why? Page 15 of 23 BSBINN502 – Learner Workbook V1 TASK 2 Develop three (3) procedures to support and foster the innovative workplace change to be undertaken by Chan. Be sure to include clear evaluation processes. Your response must be approximately 500 words in length. TASK 3 Analyse and describe how this change might affect individuals in Chan's department and what their concerns are likely to be. Your response must be approximately 200 words in length. Page 16 of 23 BSBINN502 – Learner Workbook V1 What should Chan do to deal with their concerns? Your response must be approximately 250 words in length. TASK 4 What do you predict will be the major resistance points or obstacles to this innovation? Your response must be approximately 250 words in length. How could Chan (as the group leader) handle them? Your response must be approximately 250 words in length.