GB512 Business Communications Page 1 of 2 Student ID Number Campus (please circle): Adelaide Brisbane Melbourne Sydney Postgraduate Final Examination 2016 Trimester 3 Subject Code: GB512 Subject Title: Business Communications Length of Exam: 3 hours Reading Time: Total Number of Questions: 4 Total Marks: 100 Marking Table – For Academic Use Only Family Name: Given Name:GB512 Business Communications Page 2 of 2 Student ID Number Answer the four (4) questions for a total of 100 marks. In answering the questions, use at least 4 (four) academic, peer reviewed sources, and refer to at least 3 (three) different sources per question. You need to use both the in-text referencing and the reference list in the Harvard style. 1. What challenges does globalisation and internationalisation pose for professionals in the 21st century? Focus especially on what Jadhav & Gupta (2014) call 'gaps in conveying and interpreting thoughts' (p. 82). Length: 300 words Worth: 20 2. In Working with Emotional Intelligence (1998), Goleman created a model of EI with 5 clusters and 25 competencies. Discuss how the 3 competencies of the Self-Awareness cluster can affect professional communication (Jadhav & Gupta 2014, p. 85). Length: 400 words Worth: 30 3. Goleman (1998) included Communication in the Social Skills Cluster. Explain why recent research argues that Communication as a skill is also closely related to self-regulation, motivation and empathy (Jadhav & Gupta 2014). Length: 400 words Worth: 30 4. Choose one competency from EI and explain how it can help you to function as a professional. Length: 300 words Worth: 20transaction.