HRMG 4155 – Skills Practice #2 Small 'c' coaching conversation Instructions: Prepare for a small 'c' coaching conversation with your partner. This coaching discussion can be over the phone or in person. • Plan to play the role of the manager and prepare feedback for an employee who might have a small gap between their expected and demonstrated level of performance. Please use the Preparation Section of this document to organize your thoughts and prepare for this discussion. • Please select a friend or family member to play the role of 'employee'. Please provide them with sufficient background to play the role of the employee appropriately. • During or after the role play, the person playing the role of employee should complete the attached Observation Form and assess their 'manager's' coaching performance. • The observations and assessment should be shared. The assessment will be considered when determining the grade for this assignment. Scenario Sam is an enthusiastic sales representative for your company with good customer relations skills. However, his presentation skills are not as strong as they could be. He has difficulty creating clear and compelling presentations to large groups, which is impacting his ability to generate as many new clients as he could.