Business investigation report about 2 grocery asian shop or small convenient shop rather than coles and safeway. ( choose 1 in 2, the other left is used as competitor or threat) Also need to include bpmn, ssm and swot analysis Business Investigation Report You are to visit a business (see below), conduct an initial investigation and prepare a report to the MANAGER OF THE BUSINESS. Report Structure Your report should use the following 6 headings exactly. You may include sub headings. 1. Executive Summary: This section introduces yourself (as the employed business analyst) and tells in a nutshell, what you intend to do for the business if paid a little more. Start with "This report is prepared by ….", include a very brief description of what you intend to introduce into the business (summary of the section 5 below) and a single sentence that says what the value of your change will be (The system will improve your business by ….") 2. Introduction: A description of the business in general terms: What do they sell, how is it different from their competitors. (2 or 3 sentences max) Start "Your business …" 3. Current System: A description, using relevant diagrams, of the way the current system works for customers. Start "The part of your business our recommendation addresses is ….. The diagrams below indicate the way you currently …" 4. Weaknesses and opportunities: Identify at least one opportunity for the use of technology in the current system that would yield some benefit to the business. This may be through improved customer experience or efficiency gains for the business. Do not explain the solution in this section – identify the opportunity. This section should be supported by literature including some information about trends in the industry concerned. This is the ONLY section where you talk about the competitor you looked at. Do a single SWOT for the business you are analyzing, not both the ones you looked at. The competitor will always appear in the "Threats" section. Remember to write for the manager of the business. "as you know your industry has an annual turnover of …" NOT "the industry of .. has an annual turnover …"; "The SWOT analysis identified opportunities for your business are available by …" 5. Recommendation: Recommend a change to the business. Start with "I recommend that your business should change the … process by …". Describe the way the business might gain from including a technology within the processes. Your answer should refer to the process description or use cases in 3+ above. Be specific about the way the technology will be used and the exact type of benefit (how will efficiency be gained, what new business will be generated, how will the customer experience be improved. Not all but at least one of these.) 6. References: at least 5 references from a selection of academic and trade journals, textbooks, business and IT magazines, and newspapers. Additional references can include web sources, such Wikis, websites, and blogs. Of course your report is to the manager so the references are to show your professional competence and that you are not just making things up. Process (how you work, not part of the submission) Identify two example business outlets of the type allocated to you. You are NOT to talk to people in the business. JUST observe some interactions with customers and the way the shop works as an ordinary customer. Using the SWOT method on page 196 -206 of the text and the value discussions in pages 207 and 208, find differences between the two outlets and decide which one you will choose to advise. Once you make this decision you only talk about the other business as a competitor to your manager's business. Document the processes you observed in your chosen outlet. Locate relevant sources (databases, journals, books). You are expected to refer to established publications rather than only pure web sources. Use TURNITIN to ensure the originality of your essay. (Check the RMIT website for how to use TURINITIN on blackboard instructions) Marking Criteria and Distribution • Process analysis (5): Detail level of diagrams and completeness of use cases and fishbone diagram. • Identification and description of business opportunity (5) – extent to which this has been identified from the competitor analysis and process descriptions. • Relevance and description of the technology solution (5) – the extent to which the business value of the new technology has been placed in the context of the business process and the justification of business value of the change. Use of resources (5 marks out of 30): quality and extent of reading, use of evidences such as cases, examples and anecdotes. Application of the Harvard System of citation and referencing style