Your assessment will be required to be typed in Arial font size 12 only. You will provide your completed assignment for all of Part One in one document with a cover page (included in this assessment tool on page 2). You are required to professionally format your document including spell-check and clearly indicate each Task answer [e.g. Task 1 (a.) then the answer, Task 1 (b.) then the answer etc.] according to this Assessment Tool Task requirement. You may lose marks if you have not spellchecked your document (as this is a professional formatting requirement, and an essential business skill). Whenever conducting a Presentation, you must always provide copies of MS PowerPoint slides as evidence to your Trainer/Assessor. Be sure to properly reference your sources of information using the APA referencing system. For more information go to:- 1. Student Handbook - latest version 2. AIPE Connect online resources; or 3. Ask your Trainer/Assessor to provide you with this information In order to determine if you are addressing this assignment adequately in terms of competency/comprehension (prior to due date) a draft copy of your assignment should be discussed during class time in consultation with your Trainer/Assessor. For this feedback/ support from your Trainer/Assessor, you will need to bring to class your "draft copy" with any evidence of the research you have conducted to produce the assignment. AIPE accommodates students with reasonable adjustments to training and assessment. This could include variations in course delivery or assessment methodology and it is the responsibility of Trainers/Assessors to coordinate this in consultation with the Academic/Compliance Coordinator or Trainer Coordinator. When making reasonable adjustments to assessments and assessment processes, assessors need to focus particularly upon validity and fairness. If, as a student you feel you have special needs that require your Trainer/Assessor to apply a reasonable adjustment – please discuss this with your Trainer/Assessor at the beginning of the subject studies. (A) Acting as the HR Manager, you have been asked to design a client feedback survey that Hewitt Associates could use to determine the level of satisfaction that BEST Pearls feel towards the SLA. You will need to consider the purpose of this survey by Hewitt Associates (to analyse feedback and adopt possible changes recommended by BEST Pearls), including: 1. Approvals to variations in service delivery between Hewitt Associates and BEST Pearls; 2. Change of processes across the organisation; (B) Design an employee's feedback form to determine the level of satisfaction of the training provided by the HR provider, considering any benefits for their improvement.For this task, consider the following situations in order to complete the question below: SITUATION 1 Due to the volume of new staff required, the decision has been made to retain the services of an HR Consultancy Firm who will be seeking to assist in providing Inductions, WHS training, and HR advice and service training in line with BEST Pearls preferred methodology. This HR Consultancy Firm is known as "Hewitt Associates" and they are one of the world's leading HR consulting and outsourcing companies. Hewitt Associates, have appointed Mr Richard Mayall as the Client Manager looking after BEST Pearls, and he will be handling ongoing negotiations between BEST Pearls and Hewitt Associates. BEST Pearls will shortly be engaging in correspondence with Hewitt Associates to arrange any necessary Service Level Agreement(s). However, before this occurs, you will need to look over the current direction and strategy of BEST Pearls and identify any other weaknesses/threats that may be faced or need to be addressed. SITUATION 2 BEST Pearls is now in a position to go ahead and retain the services of Hewitt Associates. You have contacted Mr Mayall and he has indicated that Hewitt Associate will be well placed to assist BEST Pearls as soon as there is an agreement in place which is satisfactory to both parties. You have been appointed the task of arranging a Service Level Agreement (SLA) between the two parties for the provision of Employment Contract Advice, Inductions and initial OH&S training for new starters. (A) Establish a service level agreement* (SLA) between BEST Pearls and their HR solutions provider, Hewitt Associates. Your SLA will need to include the service specifications, performance standards and timeframes required from the agreement. (B) (Linking from Assessment One) Develop the human resources strategies and services for BEST Pearls' employees and its HR provider, Hewitt Associates. (C) Identify and design training support for BEST Pearls' employees, considering the organisation's goals and strategies. (D) Develop tools to monitor the quality of training provided by Hewitt Associates, including actions to rectify under-performance. (E) Outline the confidentiality requirements associated with this HR-related SLA. (F) Briefly outline and identify the advantages in using Hewitt Associates' services.