Instructions Once you feel confident that you have covered the learning materials for this unit, you are ready to attempt this assessment. To complete the assessment, please create a new Microsoft Word document and type your answers to each question or task in this document, noting the question number from the assessment. To help Open Colleges manage your assessment, please use the following file naming convention when you save your Microsoft Word document. Your file should be named and saved to your computer's hard drive using your: [student number]_[assessment]_[assessment number].doc for example 12345678_21850a_01.docx. Assessment Submission When you are ready to submit your assessment, upload the file in OpenSpace using the Assessment Upload links in the relevant Study Period of your course. The Student Lounge provides a 'Quick Guide to Uploading Assessments' if you need further assistance. Uploading assessments in OpenSpace will enable Open Colleges to provide you with the fastest feedback and grade on your assessment. Alternatively, you can print and post your assessment to Open Colleges, PO Box 1568, Strawberry Hills, NSW 2012. Please ensure that you use the Open Colleges Assessment Cover Sheet (available in the Student Lounge in OpenSpace). Where assessments are submitted by post, grades and feedback will be released in OpenSpace. Please note that assessments submitted by post may take up to 21 days from the date received by Open Colleges to grade and are reliant on the efficiency of the postal service. It is important that you keep a copy of all electronic and hardcopy assessments submitted to Open Colleges. Performance objective The candidate must demonstrate knowledge of continuous improvement systems. Assessment description Candidates are required to answer a series of questions dealing with continuous improvement models. 2 Procedure 1. You will need to read the questions and respond with the most suitable answer. 2. Complete the questions below. Specifications > Answer questions completely. Questions Question 1: Explain your understanding of TQM. Question 2: What elements within a manufacturing environment need to be reduced or eliminated as part of a Lean Manufacturing focus? Question 3: What is '5 S' and what are the five disciplines? Question 4: List the benefits and features of the Six Sigma approach and DMAIC. Question 5: Explain the meaning of PDCA. Question 6: Roughly map a Normal Distribution Curve and mark areas representing 1σ (68.27%), 2σ (85.45%), 3σ (99.74%). Question 7: Select a problem being encountered by you in the workplace or elsewhere and draw a 'cause and effect diagram' to show how cause/s can be determined. Question 8: On a statistical process control chart explain why it is necessary for control limits to be a higher magnitude than customer expectations. Question 9: Name two typical shapes that are formed using a histogram and describe what they could depict in your business or life experiences. Question 10: Name two conditions when a scatter diagram should be used