This assessment requires you to complete the following questions. You will provide responses to fully cover each aspect of the question. When you have finished return the completed assignment to OTEN for assessment. Question 1 a. Provide a list of three (3) resources you would require to develop an operational plan. b. Using one (1) of these explain how relevant personnel or other stakeholders were consulted (Marks 15) Question 2 a. From an established operational plan (if no plan available identify three (3) KPIs) the key performance indicators (KPIs). b. Explain how one (1) of these KPIs is linked to the operational plan and for the achievement of the practice's objectives. (Mark 15) Question 3 a. When planning there is a need to include a 'contingency plan'. Explain why is it is important for a health care practice to have an established contingency plan for each stage or aspect of your operational plan. (Mark 10) Question 4 a. Briefly explain what steps were taken to obtain approval for your operational plan. b. Explain why it is important for stakeholders to become involved to ensure understanding within the practice for effective operational plans. (Mark 10) Question 5 Briefly explain the staff management process within your practice that ensures the staff are employed for current as well as future needs of the practice. (Mark 5) Question 6 a. Identify two (2) performance measures your practice uses within their performance management strategies to assess progress in achieving profit and productivity plans and targets. b. Briefly state why one (1) of these measures is effective in achieving the targets. (Mark 10) Question 7 Explain with supportive documents how your practice analyses financial information to monitor and review profit and productivity performance. (Mark 10) Question 8 Provide "steps" on how your practice identifies the following: a. non-performance b. recommending solutions c. actions implemented to rectify non-performance (Mark 10) Question 9 Provide an example of how either 'mentoring' or 'coaching' has provided support to staff members to effectively and efficiently utilise resources. (Mark 5) Question 10 a. Provide three (3) examples of records used to document performance. b. Explain how one (1) of these documents is linked to the performance management process and in line with practice requirements. (Mark 10)