Bizzy-Mart is a petrol/service station located in Chatswood on Sydney’s North Shore. Bizzy-Mart Chatswood is a
company-owned franchise store of Bizzy-Mart Australia Pty Ltd. The Chatswood store has a total of 10 employees;
including the Store Manager, Store Supervisor, two (2) full-time employees, three (3) part-time employees who all work
a minimum of 20 hours per week and three (3) casual employees who are rostered on a weekly basis depending on the
amount of work each week.
Bizzy-Mart petrol stations are located in all states of Australia. All Bizzy-Mart stores are in metropolitan areas only. BizzyMart
has a head office located in Frenchs Forest (NSW).
Bizzy-Mart Chatswood has a busy drive-way where customers fill up their petrol and then walk to the store to finalise
their purchase. All full-time and part-time employees are trained in safety procedures to be aware of when outside of
the shop and on the busy petrol-pump drive area. There are warning signs displayed for customers.
Shane Dangerfield is the Store Manager of Chatswood and has been employed with Bizzy-Mart across various store
locations for almost 8 years. Shane is highly respected by all employees and has an easy-going management style. Shane
communicates to his employees that when the work is getting done and customer service maintained, he will not
trouble staff. Shane expects all full-time and part-time staff will be cooperative in getting involved with all the various
tasks such as; lifting (moving stock), sales, delivery control and customer services support.
Suzie Bigwell is an OHS Specialist that works at the head office and designs the Policies and Procedures for the nationwide
Bizzy-Mart stores. Suzie is also responsible for following up any workplace incidents and all OHS concerns nationwide.
Bizzy-Mart purchase Mobil brand of petrol at reasonable prices and are required to advertise this fact to all customers.
Bizzy-Mart cannot operate their business in a way that reduces consumer opinion of Mobil petrol.
Bizzy-Mart competes in a highly competitive industry with some of the largest global petrol companies in the world.
Petrol prices are high and consumers are continually complaining. However, Bizzy-Mart does not make large profits on
the sale of petrol; their profits are largely generated from the sales of products in-store. It is interesting to note that
200% is the average mark-up on consumer products in the shop of Bizzy-Mart and this is common business practice
within petrol stations to mark-up products in this way.
Bizzy-Mart is mindful of recent bad press in the media related to petrol prices and the BP petrol spill accident on the
Deepwater Horizon rig in the Gulf of Mexico on 20 April 2010 that has upset environmentalists globally.Intellectual Property of The Australian Institute of Professional Education
VERSION 1.5 BSBRSK501B Manage Risk Date Updated: JUNE 2014
Below is an extract highlighting Bizzy-Mart “Workplace safety policy and procedure”.
“WORKPLACE SAFETY POLICY AND PROCEDURE”
One of the common responsibilities generally undertaken by Bizzy-mart staff is the handling and safekeeping of cash.
Some actions that staff should adopt to reduce cash handling risks include:
1. Try not to be distracted by customers when handling cash
2. Observe your customers faces (to identify them if needed)
3. Training and instructions should enable you to handle cash safely and confidently
4. Never leave a cash register unattended if at all possible
5. Never leave too much money in the register – have your supervisor remove larger notes and store them away for
safe keeping
6. If you are in a hold-up situation: comply with the demands and immediately after alert authorities (Police and Store
Manager). Do not try and be a hero! (Bizzy-Mart have insurance, so you need to not put yourself in harms-way.)
How do we identify and control workplace hazards?
1. Spot the hazard or risk factor
2. Identify the jobs or tasks which are likely to or have caused injury or caused harm
3. Assess the risk
4. Identify which of the hazards pose the greatest risk to us
5. Make the changes
6. Decide on appropriate controls i.e. eliminate, substitute, fix or isolate, administer (implement policy, procedure or
training) or use protective clothing
7. Monitor and review implemented controls to ensure they are effective
Personal Safety
Sometimes there could be an increased risk to your personal safety and security; therefore, it is important to consider
location, environment, clients and time as relevant factors in your safety risk profile:
• Never be intoxicated whilst at work!
• Always wear a yellow-fluoro safety vest when walking on the drive areas of the petrol station to be easily identified
• Avoid placing yourself in a situation where you feel uncomfortable or unsafe
• Avoid working on your own, especially at night, or if you are alone be sure you lock the entrance and rear doors
and once you have visual contact with customers then open the doorway for them.
• Park your vehicle close to where you are working
• Avoid poorly lit areas
• Know how to quickly communicate with other staff members i.e. mobile phone, radio, duress alarm, regular checks
etc.
Manual handling is a task that requires you to apply force to physically move an object, load or body part. This force can
be seen as lifting, lowering, pushing, pulling, carrying, moving, holding or restraining any object. There is a variety of
tasks undertaken by employees of Bizzy-Mart that meet this definition. Follow the “Good Manual Handling Techniques”
guide on each staff notice-board and provided at Induction to all staff to minimise the possibility of injury, or ask your
Manager for a copy.
The most obvious hazard with working in petrol stations are related to manual handling risks e.g. lifting and moving
product. Another hazard associated with these work areas can be the movement of vehicles in the drive area. In
petrol stations, car traffic in and out can be an issue so it is always important to be aware of the movement of vehicles
in these are