Ms Singh (Sangeeta) is a 69 year old retired secretary who lives ‘down the road’ from her daughter and grandchild. Her husband passed away 6 months ago and since then she has become socially withdrawn; choosing to spend most of her time at home in the garden, or reading books. She wears bilateral hearing aids and reading glasses. Other than a permanent colostomy (resulting from a large bowel infarction in 2005) she has had nil significant medical history to report. Ms Singh immigrated to Australia 20 years ago from India. English is her second language and she practices the Hinduism religion.