Question 1 a. Explain how you can self-reflect on your own social practices and beliefs on working with culturally diverse people. b. What would you do to improve on your ability to enhance social awareness and understanding of different cultures? Question 2 List and briefly explain two (2) benefits you see for a practice when it understands that a ‘culturally’ appropriate workplace is beneficial to its success. Question 3 a. Briefly explain why it is important to employ work practices that create a workplace environment that is conducive and safe for all. b. How does being ‘culturally competent’ impact on the success of workplace practices? Question 4 When reviewing or modifying work practices it needs to completed in consultation with others. a. Explain how a practice consults with and involves others from diverse cultural backgrounds. b. When communicating changes to workplace practices what do you do ensure the communication used shows respect for the cultural diversity of others, for example: coworkers, clients, family. LA020345 Assignment CHCDIV001 Ed 5 1 © New South Wales Technical and Further Education Commission, 2015 (TAFE NSW – WSI), Archive version 2, January 2016 Question 5 Effective communication is critical in any business. Recognising cultural diversity when communicating is to know a client’s wants or needs or how best to offer care. However communicating effectively with people with whom you do not share a language can be very challenging. a. Explain what a business would consider when working with people who are from culturally and linguistically diverse background to develop and maintain effective relationships, mutual trust and confidence. b. From the list (below) of common areas of misunderstanding select two (2) and explain what steps were taken to remove potential language barriers and to make the communication effective. Some common areas of misunderstanding are: • polite forms of language • idioms • questions • compliment • dress • social customs • responding to good and bad news • space • time c. It may be necessary to seek assistance from interpreters or other persons. In which situation you will consider to get an interpreter.