Details of Assessment Term and Year Term 2 2015 Time allowed - Assessment No 1 of 1 Assessment Weighting 100% Assessment Type Written Response Due Date Week No. 8 Room Details of Subject Qualification ICT40115 Certificate IV in Information Technology Subject Name WHS and Sustainable IT environment Details of Unit(s) of competency Unit Code (s) and Names ICTICT202 Work and communicate effectively in an ICT environment BSBSUS401 Implement and monitor environmentally sustainable work practices BSBWHS304 Participate effectively in WHS communication and consultation processes Details of Student Student Name College Student ID Student Declaration: I declare that the work submitted is my own, and has not been copied or plagiarised from any person or source. Signature: ___________________________ Date: _______/________/_______________ Details of Assessor Assessor's Name Assessment Outcome Results 0 Competent 0 Not Yet Competent Marks /100 FEEDBACK TO STUDENT Progressive feedback to students, identifying gaps in competency and comments on positive improvements: ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Student Declaration: I declare that I have been assessed in this unit, and I have been advised of my result. I am also aware of my right to appeal and the reassessment procedure. Signature: ____________________________ Date: ____/_____/_____ Assessor Declaration: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback 0 Student did not attend the feedback session. Feedback provided on assessment. Signature: ____________________________ Date: ____/_____/_____ Purpose of the assessment The purpose of this assessment is to assess the student in the following outcomes: Competent (C) Not yet Competent (NYC) Performance Criteria : ICTICT202 - Work and communicate effectively in an ICT environment 1. Prepare to communicate and work effectively within an ICT organisation 1.1 Gather input from sources of information to develop, refine and document ICT roles and services in an organisation 1.2 Develop clear knowledge of enterprise policies, procedures and organisational requirements, including principles of equal employment opportunity (EEO) and anti-discrimination 1.3 Identify ICT policy and procedures, and determine whether they are applied in practice 1.4 Determine key players within the organisation and their role and importance 2. Use positive and varied communication strategies with ICT clients 2.1 Receive requests and enquiries regarding use of ICT equipment, operating systems and software from clients and colleagues in a polite and appropriate manner 2.2 Respond appropriately to client and colleague requirements, and identify options 2.3 Present written information and ideas in clear and concise language to ensure the intended meaning is understood 2.4 Record information or messages and refer client requests to the appropriate person according to organisational procedures 2.5 Inform client of the progress of their request or enquiry and advise them of the organisational process for answering their request or enquiry 2.6 Escalate inquiries that cannot be satisfied immediately 2.7 Supply follow-up information to client as required in a timely manner 2.8 Accommodate cultural differences in the workplace Performance Criteria : BSBWHS304 Participate effectively in WHS communication and consultation processes 1. Contribute to establishing and running WHS consultation and participation processes 1.1 Apply knowledge of WHS Acts, regulations, codes of practice, policies and procedures to contribute to the development and running of WHS consultation and participation processes 1.2 Identify and communicate barriers to effective WHS consultation and participation processes 1.3 Contribute to removing these barriers 1.4 Identify, record and communicate to others, the duties, rights and responsibilities of individuals and parties in the consultation process 2. Raise WHS issues with others 2.1 Raise relevant WHS issues in meetings and support others to do this 2.2 Record and communicate WHS discussions and their outcomes in accordance with workplace procedures 2.3 Effectively follow up the outcomes of meetings as appropriate 2.4 Communicate outcomes of these meetings to others 3. Contribute to obtaining and communicating information about WHS issues 3.1 Identify sources of WHS information 3.2 Use tools and techniques to locate and obtain WHS information 3.3 Communicate relevant WHS information to others using appropriate communication methods Performance Criteria : BSBSUS401 Implement and monitor environmentally sustainable work practices 1. Investigate current practices in relation to resource usage 1.1 Identify environmental regulations applying to the enterprise 1.2 Analyse procedures for assessing compliance with environmental/sustainability regulations 1.3 Collect information on environmental and resource efficiency systems and procedures, and provide to the work group where appropriate 1.4 Collect, analyse and organise information from a range of sources to provide information/advice and tools/resources for improvement opportunities 1.5 Measure and document current resource usage of members of the work group 1.6 Analyse and document current purchasing strategies 1.7 Analyse current work processes to access information and data to assist in identifying areas for improvement 2. Set targets for improvements 2.1 Seek input from stakeholders, key personnel and specialists 2.2 Access external sources of information and data as required 2.3 Evaluate alternative solutions to workplace environmental issues 2.4 Set efficiency targets 3. Implement performance improvement strategies 3.1 Source and use appropriate techniques and tools to assist in achieving efficiency targets 3.2 Apply continuous improvement strategies to own work area of responsibility, including ideas and possible solutions to communicate to the work group and management 3.3 Implement and integrate environmental and resource efficiency improvement plans for own work group with other operational activities 3.4 Supervise and support team members to identify possible areas for improved practices and resource efficiency in work area 3.5 Seek suggestions and ideas about environmental and resource efficiency management from stakeholders and act upon where appropriate 3.6 Implement costing strategies to fully utilise environmental assets 4. Monitor performance 4.1 Use and/or develop evaluation and monitoring, tools and technology 4.2 Document and communicate outcomes to report on efficiency targets to key personnel and stakeholders 4.3 Evaluate strategies and improvement plans 4.4 Set new efficiency targets, and investigate and apply new tools and strategies 4.5 Promote successful strategies and reward participants where possible Assessment/evidence gathering conditions Each assessment component is recorded as either Competent (C) or Not Yet Competent (NYC). A student can only achieve competence when all assessment components listed under "Purpose of the assessment" section are recorded as competent. Your trainer will give you feedback after the completion of each assessment. A student who is assessed as NYC (Not Yet Competent) is eligible for re-assessment. Resources required for this assessment • Computer with relevant software applications and access to internet • Weekly eLearning notes relevant to the tasks/questions Instructions for Students Please read the following instructions carefully • This assessment has to be completed 0 In class 1 At home • The assessment is to be completed according to the instructions given by your assessor. • Feedback on each task will be provided to enable you to determine how your work could be improved. You will be provided with feedback on your work within two weeks of the assessment due date. All other feedback will be provided by the end of the term. • Should you not answer the questions correctly, you will be given feedback on the results and your gaps in knowledge. You will be given another opportunity to demonstrate your knowledge and skills to be deemed competent for this unit of competency. • If you are not sure about any aspect of this assessment, please ask for clarification from your assessor. • Please refer to the College re-assessment for more information (Student handbook). Assessment marking sheet for trainers Marking List Marks Part 1 Task 1 – Develop procedures 1 /5 2 /5 3 /10 Task 2 - Create a Fax /10 Task 3 – Create a Memo /10 Task 4 – Record a Message /10 Part 2 Task 5- WHS Policy and Procedures /5 Task 6 - Workplace Inspection 1 /3 2 /2 Task 7 - WHS Meeting Agenda /5 Task 8 - WHS Incident reporting 1 /2 2 /1 3 /2 Part 3 Task 9- Identify resources 1 /2 2 /2 3 /1 Task 10- Workplace environmental survey /5 Task 11- Developing an environmental policy /5 Task 12- Waste issues and solutions /5 Task 13- Legal compliance requirements /10 TOTAL /100 Part 1: Project Case study Task 1 – Develop procedures [20 marks] You are working at the IT Help desk at ACA Pty Ltd. Sarah Li, receptionist of the ACA Pty Ltd calls the Helpdesk, and reports that she cannot find a file she is trying to open in Word. She only saved it this morning. Note: She has not saved the file as usual on the Network drive, but got distracted and being unaware, saved the file in the folder "Personal" on the C drive. The file is called Contactlist.DOC. Determine the approach you would take in supporting the above person. Your task is to complete the following: 1. List and describe the steps, including the prompts, you would follow in supporting the user and solve the problem. [5 marks] 2. Create a Call log and document what you would write in the log about [5 marks] • The problem • The resolution Very often users ring the helpdesk with this type of problem. Management has decided to provide some templates. Sample Call Log 3. Design a list of tasks, in an appropriate order, that the staff can follow when a client has a problem. This list needs to include all the steps that staff need to follow if a client either phones All IT Computer Company for support with a problem or brings their computer into their office. (You can set this out in two lists if preferred – one for phone problems and one for face-to-face clients.) [10 marks] Task 2 - Create a Fax [10 marks] Your task is to design and create a fax for the following scenario. You work for the Netronics Pty Ltd at 1 Kent Street, Sydney 2000. The I.T Manager, Mr Yogi Singh has asked you to send a fax using the company letterhead. Mr Yogi would like you to complete a fax from him to the General Manager, John of the ACA Pty Ltd. In the fax you need to include the following information: The IBM servers that ACA Pty Ltd was enquiring about are now in stock and are ready for delivery. You can include a price list with the fax (in this scenario this is already printed on one single page ready to go – do not make it up, just mention it in your fax). The fax content will ask which printer they have decided to purchase (if any) and what quantity they require. A copy of the fax needs to go to Mr Yogi's secretary, Ken Johnson for filing. ACA Pty Ltd is located at 501 George Street, Sydney 2000. Their phone number is 9824242 and fax number is 98424243. Mr. Yogi would like a reply as soon as possible. The Netronics Pty Ltd's phone number is 98999999 and their fax number is 98999988. Fax must be filled with the details written above. Do remember to write your name as the sender of the Fax. Task 3 – Create a Memo [10 marks] Mr Yogi has asked you to send a Memo out to the following staff in the sales department – Kesa , Lelei and Ron. The memo is to let them know the IBM servers are in stock and that they can request a price list from you. A copy of the memo needs to go to Mr Yogi's secretary, , Ken Johnson for filing. In this task consider the following: • Layout of the MEMO • Correct placement of contact details • All relevant content is included • You have included details for the receiver of the message to make contact easily for further clarification, or to ask questions. Task 4 – Record a Message [10 marks] You answer the phone for a colleague called Benjamin Junior II who is not at his desk. What do you say when you answer the phone. The person on the phone is called Jim Nasser and He wanted to speak to Mr Yogi about a quote he had prepared for him. He needs to speak to him as soon as possible. Fill in the details of the call on the message slip below. Use today's date and the time you are doing the exercise. Message Slip: Message Slip To Date................... Time…………. From of Area code Phone Telephoned □ Please phone □ Came to see you □ Will call you again □ Wants to see you □ Returned your call □ Message Message taken by Part 2: Project Case Study Task 5- WHS Policy and Procedures (5 marks) You have recently been employed as a full time Work Health and Safety Officer at AAC Training Pty Ltd [AAC]. On your first day, you were provided with verbal WHS induction by the Manager. It has been identified that staff at AAC did not receive the WHS induction package as the organisation had recently moved to a new premises. You have been asked by the Manager to put together a WHS induction package for staff members. The package should include, as a minimum: • Description of WHS policies and procedure– Duty of care, employer and employees responsibilities, any relevant legislation [1 marks] • Emergency procedures, including fire evacuation [1 marks] • Safe manual handling techniques [1 marks] • Reporting and Issue resolution procedures [1 marks] • Principles of equal employment opportunity(EEO) and anti-discrimination[1 marks] Task 6 - Workplace Inspection (5 marks) The purpose of this task is to demonstrate your skills in identifying and reporting workplace hazards at ACA. The WHS Committee has requested a safety inspection of the workplace. Using the WHS inspection form provided below conduct an inspection of your workplace according to WHS procedures. Your inspection should include: • Identification of any potential health and safety risks • Any behaviours that may have WHS implications • Display of Emergency Incidents procedures • Appropriate signs or symbols or notices displayed for the work area Fill out the Workplace Inspection form with recommended actions required to eliminate or alleviate any issues that you consider may pose a WHS risk. Identify the signs and symbols used in workplace. Workplace Inspection Form [3 marks] Department: _________________________ Room: ____________________ Inspected by: ________________________ Signature: ________________Date: _______________ Yes/No Yes/No 1. LAYOUT 1.1 Area is tidy and well kept 1.2 Adequate storage area 1.3 Floor is free of obstructions 1.4 Floor coverings in good condition 1.5 Chairs and desks are in good condition 3.6 Alarm can be heard in the area 3.7 Escape routes are in good order 3.8 Emergency and hazard signage is clearly visible 3.9 Has an evacuation drill been held in the last 12 months 2. ENVIRONMENT 2.1 Temperature is comfortable 2.2 Lighting is adequate 2.3 Area is free from odours 2.4 Noise level is acceptable 2.5 Ventilation is adequate 4. FIRST AID FACILITIES 4.1 Location of kits is known to staff 4.2 Kits accessible within 5 minutes 4.3 Kits are checked regularly 4.4 Qualified first aiders available 4.5 Staff know first aid personnel 3. EMERGENCY PROCEDURES 3.1 Written procedures posted and regularly updated 3.2 Students and Staff are aware of procedures and know emergency personnel 3.3 Extinguisher of appropriate type is close by; i.e. within 20 M 3.4 Extinguisher is checked 6 monthly 3.5 Extinguisher is mounted within 1.2 M of the floor 5. ELECTRICAL SAFETY 5.1 Equipment is in good condition 5.2 Extension leads are used only for Temporary power supply 5.3 Power boards used, not adaptors 5.4 Power leads kept clear of floor 5.5 Power leads are tested 10. OTHER COMMENTS 11. RECOMMENDATIONS Signs and Symbols [2 marks] Signs and symbols are used to give information on hazards (eg. Slippery when wet); the location of safety equipment (Fire Extinguisher) or to give guidance in an emergency (Exit or Evacuation Area). Signs need to be easily recognisable for everyone, regardless of literacy level or language. Using the website www.seton.com.au find the safety signs listed below and complete the table. You can copy and paste a copy of the sign into the description column. Sign Description (Shape, colour etc) Meaning First Aid Kit Fire Extinguisher Foam Emergency Exit Fire Door – Do not Obstruct   Task 7 - WHS Meeting Agenda (5 marks) The purpose of this task is to demonstrate your skills in effectively communicating WHS issues to the person responsible for WHS. Using the information gathered in Task 2 on the WHS Inspection Form, write a list of agenda items for discussion at the next WHS meeting using the Task 3 Agenda template. Example: WHS Meeting Agenda template Date: Participant Name : 1. 2. Agenda Items 1. 2. 3. 4. Actions 1. 2. 3. Task 8 - WHS Incident reporting (5 marks) John Jones was working at his PC when he decided to have a break and get a cup of coffee. as he was very busy he decided that rather then go to the canteen he would just make a cup in the kitchen and continue working. On his way back from the kitchen he tripped and fell over a computer cord lying across the aisle. He put his hand out to break his fall but fell awkwardly, spilling his coffee. John ended up with a badly sprained wrist and a burnt hand. Fill in the attached sample accident report. Write your name on the top right hand corner of the form. you may need to indicate some additional details of your own (i.e. exactly where the accident occurred etc). Prepare your answer in a word document. (A) Question and answers: o What were the hazards in John's job? What recommendations would you make to immediately eliminate or control the hazards? [2 marks] o How would you change the office work practices in the future? [1 marks] (B) Complete the attached Accident Report Form as if you were John. [2 marks] Sample: ACCIDENT REPORT FORM Date_______________ Name of injured person_________________________________________ Address___________________________________________________________________________ Phone No _____________________ Date of birth________________________________________ Date of Accident ______________ Time of accident_____________________________________ Where accident occurred ___________________________________________________________ Description of accident _________________________________________________________________________________ Nature of injury _________________________________________________________________________________ Action Taken _________________________________________________________________________________ Outcome of accident _________________________________________________________________________________ To whom accident reported _________________________________________________________ Witness name __________________________Phone No__________________________________ Person Completing form_________________________________________________________ Position ______________________ Signature __________________________________________ Manager's Signature _________________________ Date _________________________________ Part 3: Project Case Study Task 9- Identify resources (5 Marks) AAC has setup a staff team to identify resource usage. As part of the team, you will write a process / job task list. Limit yourself to the specific area/tasks in which you are involved. Calculate the cost of current usage of resources. For this list you need to think about the resources that are used to complete each process [2 marks] Process / job task list / resource used What natural resource is used in its production How much control do you have over wasted resources? Example : Print documents, Paper used Tree, electricity I can be more aware when printing documents on a day- to- day basis. Calculate the cost of current usage of resources [2 marks] Resource being monitored Unit of measurement Cost per Hour Date Period of monitoring Result Comment Lighting – 100 watt bulb (20 working days * 8 hours) = 160 Hours and 1Kwatt = 1000watts 160*$2 = $320 Monday- Friday 9am – 5pm Light on for 8 hours Light on for 2 hours when area was not being used water (bathroom – toilet and basin) Find the annual cost of lighting. You are asked to calculate the annual cost when light is on when the area is not in use. Identify opportunities for improvement. [1 mark] Annual calculation of number of hours light is on when the area is not in use Opportunities for improvement Task 10- Workplace environmental survey (5 Marks) Impressed with your information gathering and analysis skills, AAC Manager has permitted you to carry out complete a walk around survey and list your results in the table below This simple task requires that you walk around and really LOOK at areas of environmental impacts and inefficiency in your workplace. Many of these areas are often caused by bad habits that are easy to spot and straightforward to fix. They can generally be broken down into four key categories: • energy • water • waste • pollution Remember to be polite and diplomatic. You will be looking at the work practices and habits of people who have been in the workplace much longer than you! • Identified environmental • hazard • Suggested improvement • • Suggested way to • monitor success of • the improvement• • Overflowing rubbish bins in staff kitchen • Use larger bins • monitor compliance, inspect premises • • • • • • • • • • Task 11- Developing an environmental policy (5 Marks) As a new employee it is unlikely that you will have an immediate impact on policy and work procedure development. However it is a useful exercise to complete a basic environmental policy for your workplace related to the particular tasks that you complete. A basic template is included below and will help guide your thoughts in developing your own policy. You task is to create a workplace environmental policy for AAC Pty Ltd. Sample Workplace Environmental Policy I (employee): Student name acknowledge that everything I do in the day to day operation of my job could impact in a detrimental way on the environment, unless I take the necessary care and responsibility to prevent environmental damage. I acknowledge the benefits of environmental management and will take all reasonable and practical measures to prevent or minimise harm to the environment. I will communicate all environmental concerns to my supervisor/employer. The activities and tasks that I am involved in that could impact on the environment include: – – – – – – – I (supervisor/employer): agree that the above list is accurate related to potential environmental impacts and that employee: is provided every support/opportunity to minimise impacts in their everyday work tasks. Employee name: Supervisor name: Task 12- Waste issues and solutions (5 Marks) In the table below provide an answer to the waste issues listed. Complete the rest of the available space listing waste issues and your solutions that are specific to your workplace • Waste Issue • What is your waste reduction idea • Excessive energy consumption by equipment • • Excessive paper use • • Dealing with organic food waste • • Reducing Water use • • Dealing with fat /oil / grease • Write in your own words, procedure to reduce excess paper use. Task 13- Legal compliance requirements (10 Marks) When you are researching legal requirements the list below should be considered to ensure you have thought of all possibilities for AAC Pty Ltd. • Water pollution, air pollution • Worker health and safety • Chemical spill and drift • Waste disposal • Biodiversity damage Complete the table below. If you are unsure of the legal compliance requirements talk to your Trainer and ask their help as you complete the table. • Legal requirement • Who participates • in compliance • procedures• • How is • compliance • monitored• • What paperwork • is completed to • ensure compliance • • Who do I report • breaches of • compliance • /hazards to?• • Example: Must have • chemical accreditation • to purchase, • transport, use S7 • chemicals• • – Any person in the • workplace who will • purchase, transport, • use S7 chemicals • • – Chemical • accreditation must be • current for 5 yrs • – Employer must keep • records that show • chemicals are handled • and used by trained, • accredited staff • – Chemical resellers • must have a record of • accreditation numbers • before selling chemical • • – Chemical • store manifest• • Immediate report to • manager to ensure • appropriate action • – If a spill occurs • – If a drift incident • occurs • – If a poisoning occurs • • • • • • • • • • • • • • • • • • • • • • • • •