An operation can be explained as a transformation process which changes inputs into outputs and adds value for customers. Therefore operations management is the planning and organising of the delivery of services. In essay format, analyse and evaluate how operations management within the aviation industry helps to gain customers and allow airlines and airports to compete. To fully deliver to the brief, you will need to, both in general terms and then in application to the aviation industry, research the following: • Identify the nature of operations management • Analyse the processes of operations management • Analyse management approaches to operations management • Apply operations management to gaining customers and competing