Task 1 – Practical: Obtain Information
Task 1 requires you to gain background information. On your own paper, address the following points to ensure you have all the necessary information:
1.1Review the information in the Case Study; examine the information on the bounce fitness Website.
1.2Identify, define and analyse the business problems and issues.
1.3Identify what information you will require to provide to the CEO and Board of Directors to allow them to make a decision.
1.4Investigate the information on the Fitness Australia website. How do you know that the information you are gathering is reliable.
1.5Check the information and ensure that the information you select to use is not contradictory or ambiguous.
1.6How will you obtain anecdotal and other information not held in formal networks from the Centres?
Print and include any documents you use from the Bounce Fitness website and reference any other information for your assessor.
The following activity has been designed for all learners to complete.
Task 2
2.1Why is it important to research stakeholder requirements for an information or knowledge management system? Give examples of how you might collect information from internal and external stakeholders.
2.2How does a system provide information to external stakeholders; for example, allowing suppliers to provide quote information or customers to make purchases?
2.3Describe the main objectives of this system.
2.4Develop a strategy for training the external users of this system. Include information about the method of training, how it will be contextualised for the external users and what resources may be required.
2.5How would you assess success of the training activity?
2.6Describe how you would promote the system to the external users.
2.7Describe how you would protect the system integrity while providing access to external users.
3.0Suggest strategies for resolving the following information management system problems:
3.1Select a component of an information or knowledge management system that you are familiar with. Describe the strengths and weaknesses of that system .
3.2Describe SWOT analysis. Give examples of how it may be used to measure the effectiveness of an information management system.
3.3Select a component of an information or knowledge management system that you are familiar with.
3.4Assess the effectiveness of this system, explaining how you collected the information to complete the assessment. Research?
3.5Identify possible improvements that could be made to the system.
3.6Suggest other employees who may be involved in assessing the system and designing improvements.
3.7Write a report summarising your assessment and possible improvements.
Task 3
Read the case study, and then complete the questions that follow.
Smart Sports sells a range of sporting equipment at retail stores throughout Victoria, New South Wales and Queensland. The head office produces most marketing material but allows the stores to conduct their own direct marketing activities to their own customers. Each week, the store manager places an order to the warehouse for additional stock. The manager also provides a report to head office about the hours each employee has worked, so head office can process the pay.
1.Describe the information or knowledge management systems for smart sports?
2.What measures might be used to assess effectiveness of each of these systems?
3.What legislative requirements may apply to the systems at each Smart Sports location?
4.Imagine you are conducting a review of the warehouse system at Smart Sports.
Case study (cont’d)
Ngoc is a graduate marketing analyst for Smart Sports. One of her key responsibilities is summarising sales results for each store, and developing comparisons between stores, regions, and competitors. Ngoc develops reports on these figures, which she presents to monthly management meetings.
Ngoc’s supervisor, Andreas, feels that she is struggling with these regular reports and decides he needs to organise some training.
5.Develop a report for Andreas to submit for approval of Ngoc’s training. The report should include:
a)a summary of the skills and knowledge she may require
b)Suggested methods for this training
c)Resources required for the training
d)How success will be measured.