Assignment front sheet: Qualification Unit number and title Pearson BTEC Level 4 HNC/D Diploma in Hospitality Management Unit 1: Facilities, Operations and Management Student name Assessor name Mike Raith Date issued Submission Deadline Submitted on Re-assessment 3rd May 2016 Task 1 12th June Task 3 26th June Portfolio Tasks 2 & 4 Weekly Final Portfolio Submission 22nd July Assignment title Facilities, Operations and Management Learning Outcome Learning outcome Assessment Criteria In this assessment you will have the opportunity to present evidence that shows you are able to: Task no. LO1 Understand the operational responsibilities of a facilities manager 1.1 Assess the responsibilities of the facilities manager for staff engaged in facilities operations 1 1.2 Discuss the responsibilities the facilities manager has for operational aspects of the building 1 1.3 Assess the responsibilities the facilities manager has towards customers using the facility 1 1.4 Discuss the impact on facilitie33s operations of employers and/or funding agencies 1 LO2 Understand the legal, health, safety and environmental obligations to be addressed by facilities operations 2.1 Assess (from a country perspective) the statutory regulations that will affect facilities operations in an agreed context 1 2.2 Discuss the health, safety and environmental measures that must be implemented by a facilities manager in a given context 1 2.3 Discuss the documentation required to account for compliance with statutory regulations and health, safety and environmental measures 1 LO3 Be able to use a range of administrative systems to support facilities operations 3.1 Develop and deploy effective systems for processing information and maintaining communications 3 3.2 Identify the control systems required for effective facilities operations within an agreed context 3 3.3 Discuss the systems needed by a facilities manager to support effective building management 1 LO4 Be able to use appropriate criteria to carry out evaluation and review of the quality and effectiveness of the facilities 4.1 Establish appropriate criteria to evaluate the quality and effectiveness of facilities operations 3 4.2 Implement evaluation and review procedures to analyse the quality and effectiveness of facilities operations 2/4 Learner declaration I certify that the work submitted for this assignment is my own and research sources are fully acknowledged. Student signature: Date: In addition to the above PASS criteria, this assignment gives you the opportunity to submit evidence in order to achieve the following MERIT and DISTINCTION grades Grade Descriptor Indicative characteristic/s (one indicative characteristic per grade descriptor is required) Contextualisation M1 Identify and apply strategies to find appropriate solutions Effective judgements have been made To achieve M1 you will consider the needs of the client and demonstrate effective judgements based on analysis when making control, communication and compliance decisions during the planning stages. (Task 1) M2 Select/design and apply appropriate methods/techniques Relevant theories and techniques have been applied To achieve M2 you will have researched secondary academic sources connected with Facilities and Operations Management and used the theories to inform and support your analysis of the requirements and responsibilities and the decisions that you recommend. (Task 1) It is recommended that you use the reading resources supplied as part of the unit for this. M3 Present and communicate appropriate findings The appropriate structure and approach has been used To achieve M3 your minutes, checklists and action plans will be formatted professionally. (Tasks 2 & 4) It is recommended that you follow the strict guidelines laid out for this in the brief and demonstrated by the templates available through LiveCampus D1 Use critical reflection to evaluate own work and justify valid conclusions Self-criticism of approach has taken place To achieve D1 you need to regularly and consistently evaluate the operation of the event using the checklist at and reporting mechanism at least five times with clear evaluation of your team's approach. (Task 2) D2 Take responsibility for managing and organizing activities Activities have been managed To achieve D2 you will demonstrated effective project management by preparing for each team meeting, taking your own minutes during the meetings, highlighting points of required action during meetings, follow-up on those actions and reporting back on their success. Evidence for at least 5 meetings must be presented in your portfolio. (Task 2 & 4) D3 Demonstrate convergent/lateral/creative thinking Problems have been solved During your preparation of the event, your regular assessment of the running of the event, and your post event evaluation, you will have the opportunity to demonstrate that you can identify and solve problems. To achieve D3 your portfolio needs to show clear evidence that you have identified, analysed and implemented solutions to problems through your own actions. (Tasks 2 & 4) Assignment brief Unit number and title Unit 1: Facilities, Operations and Management Qualification Pearson BTEC Level 4 HNC/D Diploma in Hospitality Management Start date 02/05/2016 Deadline/hand-in Task 1 19th June Task 3 3rd July Portfolio Tasks 2 & 4 Weekly Final Portfolio Submission 22nd July Assessor Mike Raith Assignment title Facilities, Operations and Management Purpose of this assignment The purpose of this assignment is to develop learners' critical thinking and communication skills while analysing and evaluating the management of Facilities and Operations of a real world event. Scenario You are a highly specialised facilities and operation manager working for 'Fizz Bang Events'. You work as part of a team with other managers to ensure the smooth running and standards compliance of all events. Without your work, Fizz Bang would not have the London wide renown for high standards and effectiveness that it has. EThames Graduate School has approached Fizz Bang to manage the facilities and operations of one of their upcoming events. You and your team can choose between managing a mini-film festival 'Thames Films', or an education, skills and training conference 'Thames Talks'. With your advice, the event will either talk place in East or in Central London. Your Role You and your team will be individually held responsible for the effective and appropriate management of the facilities and operations of the event, ensuring that all compliance issues and planned for and monitored. As a result, your professional reputations as well as the safety of the customers and staff and the business model of Fizz Bang rely on your exceptional management of standards and systems. In the hospitality industry, there are a wide variety of events, buildings, clients and customers. As a result, responsibilities and compliance issues can vary from event to event. As part of your role, you must determine which responsibilities are included within your role and which compliance issues should be addressed. Once you have done this, you can move toward the successful planning, controlling, monitoring and evaluation of the facilities and operation systems. At all times, you are expected to conduct yourself professionally and represent your team. This involves: preparing for meetings, taking detailed notes, following through on actions, reporting back on actions, monitoring systems and solving problems as they arise.   Task 1 – Report to the Client Write a report for to your client, based on the scenario provided, which covers your investigation current theory on good practice for Facilities and Operations Management. Apply your findings to the essential requirements of the event, and make clear recommendations. Areas that must be covered within the report • Part 1 – Assessing and discussing compliance issues (AC 1.4, 2.1, 2.2 & 2.3) (650 words) • Part 2 – Assessing and discussing responsibilities of the facilities manager linked to the event highlighting any limitations and potential duplication (AC 1.1, 1.2 & 1.3) (650 words) • Part 3 – identify responsibilities, objectives and systems to implement (AC 3.3) (350 words) Note: During the writing of the report, you have the opportunity to meet M1 & M2 Note: the performance objectives that you create here should be used to create the development plan for the Employability Skills Unit (ES AC 1.1 & 2.3) Task 2 – Planning the Event and Portfolio of evidence Attend weekly planning meetings with your team and your client for the event. For each meeting, you should • Prepare for the meeting by investigating the issues • For each meeting, students will take turns are chairing and taking minutes. Minutes must be agreed at the following meetings. Minutes must include action points. • After each meeting, you should write notes summarising the key points • Carry out action points after the meeting, and report back on results to the team This work counts towards meeting assessment criteria for the unit, and should be submitted to LiveCampus weekly. At the end of each month, there will be an in class time constrained evaluative assessment for you to evaluate your plan, the preparation work you have done so far and the interactions of your group. These reflections are an opportunity to add additional evidence to submit for any assessment criteria you have not yet covered, and an opportunity to meet criteria for the Employability skills unit (ES AC 1.2, 1.3, 1.4, 3.1 & 3.2) Note: during this task, you have the opportunity to meet M3, D1, D2 & D3 Note: During the preparation for the event, and during its implementation, you will be expected to gather evidence that you have communicated in a variety of styles and appropriate manner at various levels (ES AC 2.2). Task 3 – Preparing Checklist Checklists for the management of the event must be created that have clear actions linked to the control systems, communication processes and evaluation criteria. (AC 3.1, 3.2 & 4.1) And write a 250 word rational justifying your checklists. During one of the meetings, the team as a whole will then select the most appropriate check list for the event. NOTE: As part of your Employability Skills Unit you should write a memo to the client that evaluates various potential solutions to problems and their potential impact (ES AC 4.1, 4.2, 4.3 & 3.3) Task 4 – Manage the Facilities and Operations of the Event While it Runs – Portfolio Use your checklist to help you set up the event and to run spot checks during the event. Your checklists should also be used to evaluate the effectiveness of the event. To ensure all facilities and operations are being managed effectively you should schedule brief team meetings during the running of the event. (AC 3.1 & 4.2) Note: as part of the implementation, you will come across work-based problems that you need to solve as part of the Employability Skills Unit (ES AC 2.1) Note: During this task, you have the opportunity to submit evidence that you have met M3, D1, D2 & D3   Submission Guidelines: For each task use consistent formatting: • Preferred writing styles Calibri • Line spacing 1.5, Font Size 12 • Clear headings • Consistency in Heading Scheme, bullets and numbering • Consistency in top, bottom and left, right margins • Consistently referencing secondary academic sources • Clear Citations and Alphabetical Reference List following the format of Harvard Referencing For the Memo (Task 1): • Clear headings • Clear introductions and summaries for each section of your report • Consistency in Heading Scheme, bullets and numbering • Consistency in top, bottom and left, right margins • Consistently referencing secondary academic sources • Clear Citations and Alphabetical Reference List following the format of Harvard Referencing For the Portfolio (Task 2 and 4): • Preparatory research notes (1-2 pages) for each meeting (theoretical content expected in the notes plus your own ideas) • Minutes (1 page) for each meeting with clear ACTION POINTS that make clear what you are responsible for and what is expected from the rest of your team, with clear deadlines. • Completed checklists from your management and evaluation of the facilities and operations of the even. • Any reports on your activities that you have submitted to your team (no more than half a page) • Any self-reflection forms that you have completed during research, planning, managing or evaluation of the facilities and operations of the event. For the Checklists (Task 3): • Professionally formatted and branded to the organisation. • Includes tick boxes. • Includes space for notes, evaluation and action. *For Late Submission policy, please refer to your student course handbook available on Live Campus. Plagiarism Rules and Regulations • No plagiarism is accepted in assignments and students are advised to do the referencing correctly according to the Harvard Referencing System. • Students are advised to submit assignments with a plagiarism percentage below 15%. Any student submitting an assignment with a percentage of more than 15% will have their work reviewed by the appropriate Exam Board. • Reduce your plagiarism by not sharing assignments and doing in text citations of sources used, using the Harvard referencing method What is Turnitin? Turnitin is the software that EThames uses to calculate the similarity of your assignment to any other document submitted in the same system all over the world. What happens when you submit an assignment on Turnitin? You submit your assignment on Turnitin by submitting it on Livecampus on the assignment submission link. Your assignment is then compared with all of the assignments for all the different units submitted on Livecampus as well as assignments submitted by other students in other colleges and books and documents all over the world. The report generated is not the final report. The final report will only be generated after the final deadline which would mean that once the submission link closes and once every student submitted assignments at EThames for the specific unit, only then the final report will be generated. This means that if you have shared your assignment with anybody and they have submitted part of it or the full assignment the initial report your friend got would've indicated the similarity, but your report would've remained unchanged. This is because the report is refreshed every time that you upload your assignment and then finally after the deadline. After the deadline their plagiarism will be high as well as your own. What can you do to avoid getting a high Turnitin score? • Do not copy pieces of work from any book or website. It needs to be rewritten in your own words and proper in text citation should be done according to the Harvard referencing method • Do not share your assignment with any friend, not even to assist them Plagiarism Plagiarism is passing off the work of others as your own. This constitutes academic theft and is a serious matter which is penalised in assignment marking. Plagiarism is the submission of an item of assessment containing elements of work produced by another person(s) in such a way that it could be assumed to be the student's own work. Examples of plagiarism are: • The verbatim copying of another person's work without acknowledgement • The close paraphrasing of another person's work by simply changing a few words or altering the order of presentation without acknowledgement • The unacknowledged quotation of phrases from another person's work and/or the presentation of another person's idea(s) as one's own. Copying or close paraphrasing with occasional acknowledgement of the source may also be deemed to be plagiarism if the absence of quotation marks implies that the phraseology is the student's own. Plagiarised work may belong to another student or be from a published source such as a book, report, journal or material available on the internet.