BSBLED502 Manage programs that promote personal effectiveness LEARNER WORKBOOK Table of Contents Student Instruction Guide 3 Mandatory readings 6 Learner Details and Declarations 7 Student Checklist 8 Assessment Record 9 Assessment One - Written Questions 10 Assessment Two – Practical Assessment 14 APPENDIX TEMPLATE LIST 21   Student Instruction Guide Each student must read and adhere to each instruction listed below. If you are unsure of any of the items listed, contact your trainer, assessor or student services for assistance. The following assessment instructions must be adhered to; 1. Each student must complete the Learner Declaration in this Learner Workbook. This section requires each student to acknowledge that the work submitted is their own and has not been copied. Failure to do so will result in the Learner Workbook being returned for completion thus delaying the assessment. 2. Make sure you have read the Learner Guide and accessed the required text (hard copy or via e-text) prior to commencing and completing any of the questions and activities in this Learner Workbook. 3. If you are unsure of the requirements of a question, activity or project – please contact your trainer for clarification. Reasonable adjustment options are available however this must be arranged with the Training Department prior to assessment. 4. You must ensure that you have attempted and completed all assessment tasks; written questions, case studies, activities and projects in the Learner Workbook prior to submitting this for marking. 5. Use the Student Checklist to ensure you have completed all relevant sections and attached the required evidence files. 6. If a Third Party Report is being submitted, you must also submit a certified copy of the third party’s business qualification which must be witnessed by a Justice of the Peace (JP). 7. You must email your completed assessment to the Training Department. Assessment submissions will only be accepted by upload via the eChoice student portal. Please see the User Guide – How to submit my assessments online for further instructions. 8. You must follow your training plan which contains important information about your expected start and completion dates for each unit of competency. 9. All of the above items must be adhered to. Failure to do so will result in your work being returned to you, delaying the marking of your assessment. Student Instruction Guide continued The following assessment instructions must be adhered to; 10. Written responses Written questions require in-depth responses and one line answers may not be sufficient to be deemed satisfactory. There is no specific word count required for any assessment and the size of the answer boxes in the Learner Workbook are not indicative of the required length of your answers. A general rule of thumb is to use as many words as you need in order to demonstrate your full understanding of the knowledge and/or skill component. This may differ greatly between candidates in line with varying individual language and literacy skills. 11. When conducting online research You must always provide the website link/s when sourcing information from online sources such as academic journals, industry websites and resource centers. 12. Referencing Ensure your work is referenced to prevent plagiarism. For more information on plagiarism and referencing, refer to the Student Handbook. 13. File naming protocol Prior to submission, your Learner Workbook must comply with the file name protocol below. • The file name must follow this format: your full name_unit code_Workbook Use the ‘save as’ function to save your workbook and replace ‘your full name’ with your first and last name and the date of submission in the file name. 14. You must not delete or alter any sections or wording in the learner workbook. Student Instruction Guide continued Understanding the assessment grading system Assessments for qualifications are competency based, which means students are assessed against the unit of competency (unit) requirements. Assessment results are recorded as follows: • Satisfactory (S) result: the student’s submitted work satisfies the learning requirements and all competency standards for the unit (in accordance with the National Register www.training.gov.au). • Not Yet Satisfactory (NYS) result: the student’s submitted work does not demonstrate their understanding of all competency standards in the unit. If a student receives a ‘not yet satisfactory’ outcome, he or she will receive written feedback from a trainer/assessor, clearly outlining where the gaps are. The student will then be required to rectify these gaps and re-submit their assessment for marking. Once a student receives a satisfactory result for all required assessment tasks a competent (C) outcome will be awarded for the entire unit. The student must demonstrate their understanding of all competency standards in each unit before receiving a competent outcome. Important note: Each student has three (3) attempts to achieve a competent outcome. If the student is deemed Not Yet Competent (NYC) on the third attempt, the student may need to re-enrol into the unit as per First Choice Training’s Assessment Policy. In keeping with a paperless system, the Learner Workbook is assessed with comments and this document will be returned to you as a PDF document. For each re-submission, you will need to update your existing Learner Workbook by deleting the incorrect answers and replacing them with your new responses. Remember to update the Learner Details and Declarations section with the new submission date each time.   Mandatory readings BSBLED502 – Learner Guide (PDF format) IMPORTANT NOTE: The above Learner Guide is independent from your textbook. You can access and download this Learner Guide from the online learning portal. Learner Details and Declarations Learner Details Full name: Address: Email: Important information Please complete the following assessment activities and submit to your trainer and assessor for marking. No submitted work will be assessed unless the appropriate declaration has been signed (below) and submitted. Learner Declaration I declare that no part of this assessment has been copied from another person’s work with the exception of where I have referenced external sources. I declare that no part of this assessment has been written for me by another person. I understand that by typing my full name in the student signature field this is equivalent to a hand-written signature. Student full name: Student signature: Date submitted:   Student Checklist Prior to submitting your Learner Workbook, you must use the learner checklist to ensure all sections and evidence files have been completed in this Learner Workbook. Learner Workbook Document item Have you completed this item? (insert a cross against each item) Yes No Learner Details and Declaration has been signed All assessment tasks have been completed in full Separate documents are named according to the file naming protocol Project 1 Document item Have you completed this item? (insert a cross against each item) Yes No 4 X Workplace health and wellbeing surveys completed by the employees 1 x Workplace health and wellbeing program 1 x Workplace health and wellbeing policy 4 x Completed feedback forms from senior managers 1 x Employee progress log Project 2 Document item Have you completed this item? (insert a cross against each item) Yes No 30 minute video recording of the meeting (OPTION A) 1 x Third Party Report (OPTION B) 1 x Third Party Declaration 1 x Witness Declaration Copy of the observer’s business qualification at a Diploma level or higher, signed by a Justice of the Peace (JP) Any other resources that were used during the meeting Assessment Record STUDENT NAME: 1st Submission Feedback Reasonable adjustments made: 0 Yes 0 No Outcome: 0 Satisfactory 0 Not yet satisfactory Assessor Signature: Date: 2nd Submission Feedback Reasonable adjustments made: 0 Yes 0 No Outcome: 0 Satisfactory 0 Not yet satisfactory Assessor Signature: Date: 3rd Submission Feedback Reasonable adjustments made: 0 Yes 0 No Outcome: 0 Satisfactory 0 Not yet satisfactory Assessor Signature: Date: FINAL RESULT 0 COMPETENT (C) 0 NOT YET COMPETENT (NYC) Assessor Signature: Date: Assessment One - Written Questions For each question, you must record your written response in the space provided. Q1a. Information about employee health can be sourced from internal and external sources. Complete the table below by listing five (5) examples of each source type. Internal sources External sources 1. 2. 3. 4. 5. Q1b. Identify five (5) employee health issues and explain the implications that each issue may have on a business. Health issue Implications on the business 1. 2. 3. 4. 5. Q2. Based on the five (5) health issues listed in Q1b, suggest feasible options for addressing each issue. Health issue Addressing the issue 1. 2. 3. 4. 5. Q3. List and explain five (5) methods that can be used to evaluate the effectiveness of a health and wellbeing program. Method Explanation 1. 2. 3. 4. 5. Q4. List five (5) resources that may be required when planning a health and wellbeing program. 1. 2. 3. 4. 5. Q5. Recommend three (3) marketing strategies that can be used to promote such a wellbeing program. 1. 2. 3. Q6. Outline the steps required to create a program management plan. Your response must be approximately 150 words in length. Q7. Research five (5) industry consultants that may assist with the development of a program management plan. Complete the table by listing the company name, website and the relevance of each example. Company name Website Relevance 1. 2. 3. 4. 5. Q8. Explain why it is important to monitor and track an employee’s progress during their health and wellbeing program. Your response must be approximately 100 words in length. Q9. Why are mentors called upon to assist with personal effectiveness programs? Your response must be approximately 100 words in length. Q10. List and discuss the four (4) stages of evaluation during an effectiveness program. Your response must be approximately 250 words in length. 1. 2. 3. 4. Q11. Suggest five (5) effective ways to share evaluation findings with stakeholders. 1. 2. 3. 4. 5. Assessment Two – Practical Assessment Project 1 Assessment Instructions The senior managers at the Fruit Factory Pty Ltd have asked you to develop a workplace health and wellbeing program for the fruit pickers and packers located in Queensland. PART 1: Research employee health issues You must collect internal data from four (4) employees. Use Appendix 1 to complete this task. All four completed surveys must be submitted as evidence. Also take the time to conduct some external research on common health issues in workplace. Provide the website links or sources below as evidence of your research. PART 2: Analyse the data Provide an analysis of the internal feedback data below. Discuss the common health issues that are reported in the workplace. Due to the allocated budget, only three (3) employee health issues will be addressed in the initial program. Based on your research findings, list three (3) health issues and the options for addressing each issue. Health issue Addressing the issue 1 2 3 PART 3: Develop the workplace health and wellbeing program Use Appendix 2 to compose the workplace health and wellbeing program. All fields must be addressed in full. PART 4: Develop the workplace health and wellbeing policy Based on the program you have created in Part 3, create the relevant policy which contains the following information: • Mission statement • Objectives • Responsibility of employees • Responsibility of managers • Communication strategies • Monitor and review Use Appendix 3 to compose the workplace health and wellbeing policy. PART 5: Seek feedback from senior management You must provide a copy of your health and wellbeing program to the four (4) senior managers and seek their feedback. Use Appendix 4 to collect feedback from each senior manager. PART 6: Trial the program and monitor employee progress You decide to trial the program and induct one (1) employee into the workplace health and wellbeing program that you created. The employee’s progress is tracked and all findings are recorded in a progress log. Use Appendix 5 to document the following: • The milestone • Activities that were undertaken by the employee • The support services provided to the employee • The timeline for achieving the milestone • The outcomes Project 2 Please read the following information carefully before commencing this project. You must select either OPTION A or OPTION B by ticking the relevant box – see details below. Once you have made a decision please proceed to the Assessment Instruction section. Insert a cross next to your choice OPTION A You are to video record your delivery session and send this in for marking by a First Choice Training trainer/assessor. You must have access to four (4) participants who will need to partake in the practical component of this project. The time duration for the video session is approximately 30 minutes. The video evidence is subject to the conditions outlined in Table 1. Your delivery session will be assessed according to the Observation Checklist (Internal). If you select OPTION A, you must not complete OPTION B. OPTION B If you are currently working, you may find it more beneficial to complete the Third Party Report which is the alternative option to video recording your delivery session as stated in PART 2 of the Assessment Instructions. This option is subject to the conditions outlined in Table 2. Your delivery session will be assessed according to the Third Party Report. Please note that you are still required to follow the assessment instructions and complete the other remaining parts of this project. If you select OPTION B, you must not complete OPTION A. Table 1: Conditions for Acceptable Evidence vs. Unacceptable Evidence (linked to OPTION A) Acceptable Evidence Unacceptable Evidence Video footage must clearly show you (the student) and all the participants for the entirety of the session. Use a video camera or laptop webcam to record the session/s. Only shows you with possible students behind the scenes. Video that scans the participants at the start but then is solely focusses on you (the student) for the remainder of the session. The audio levels must be clear throughout the video recording. Very low or inaudible voices of you (the student) and the participants. Note: the video file needs to be in a common format to be viewed in Windows Media Player. You may use ‘Dropbox’ to send us your video file or the video file can be saved to a USB or CD and posted to First Choice Training. Table 2: Conditions for Acceptable Evidence vs. Unacceptable Evidence (linked to OPTION B) Acceptable Evidence Unacceptable Evidence A completed Third Party Report with detailed comments, signatures, dates and clarity on how checklist items were addressed throughout the session/s. An incomplete Third Party Report without comments, only ticked, lacking signatures or dates and clarity. Statements by the observer that clearly identifies a ‘hands on’ approach with comments about the type of activities and interactions carried out during the meeting to encourage skill based learning as well as knowledge. That shows ticks and does not clarify how items were addressed within the training session/s. That shows no evidence of skill based knowledge. Note: The observer cannot be a student in the session at the time they are acting as the observer. The observer must sit back and complete the Third Party Report as they are observing the meeting. The Third Party Report cannot be completed by an individual that was not attending the session on the day as the observer. Note: The observer must be able to produce a JP certified copy of their business certificate which must be at a Diploma level or higher. You must submit this document with your assessment submission. Assessment Instructions Based on Project 1, you must evaluate the effectiveness of the workplace health and wellbeing program and present your findings at the next management meeting. The meeting duration is 30 minutes in length and must cover the following: • the purpose of the meeting • the program milestones • the program responsibilities • the employee’s achievements (i.e. outcomes) • changes in employee productivity levels • any unexpected events that occurred • changes that should be made to the program • seek verbal feedback from the senior managers Please refer back to the option that you selected at the beginning of this Project (i.e. OPTION A or OPTION B) and proceed to read the relevant information below (i.e. OPTION A or OPTION B). If you selected OPTION A; • You are to video record your delivery session and send this in for marking by a First Choice Training trainer/assessor. • You must have access to four participants who will need to partake in the practical component of this project. • The time duration for the video session must be approximately 30 minutes in total. • Your delivery session will be assessed according to Appendix 7 - Observation Checklist (Internal) Evidence to be submitted includes; • Video recording of the session • Any other resources used If you selected OPTION B; • Your observer must complete the Third Party Report – see appendix 6. • There is a set of important instructions and conditions in Appendix 6. Please ensure you and the observer satisfies all of the requirements listed. IMPORTANT NOTE: Your observer is not your assessor! The observer is simply reporting what they hear and see in your session. The information provided in the Third Party Report will be used by a First Choice Training trainer/assessor to make a professional judgement about your competency level. Evidence to be submitted for PART 3 includes; • One (1) Third Party Report • One (1) Third Party Declaration and Witness Declaration • Certified copy of the observer’s business qualification that is at a Diploma level or higher – this must be witnessed and signed by a Justice of the Peace (JP). APPENDIX TEMPLATE LIST You must download the Appendix Templates document from the online learning system. Appendix 1 – Health and Wellbeing Survey (employees) Appendix 2 – Workplace health and wellbeing program Appendix 3 – Workplace health and wellbeing policy Appendix 4 – Feedback Form (senior managers) Appendix 5 – Employee Progress Log Appendix 6 – Third Party Report Appendix 7 – Observation Checklist (Internal) Appendix 8 – Glossary (definitions for the third party observer)